2021/10/05 15:11:45
evgaTTTT
Aonevm
 
 
and what about us without a mobile phone?  only have landline ...


It's not 1921... Go buy a pre-paid mobile phone?
2021/10/05 15:12:31
lciarlo
and when u recommend ultra card, does that mean  u dont recommend gaming
2021/10/05 15:12:38
phroze
Appreciate it Jacob. Good compromise. Thanks for listening.
2021/10/05 15:14:11
Iamjus10
EVGATech_LeeM
thingol
EVGATech_LeeM
McAztec
thingol
EVGA_JacobF
EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders

 
Good move. Now, silly question. Do we must update our profile and put the country code on the phone? Or will you get it from the "Country" field somehow?
This might seems a stupid question, but I'm sure many haven't set the code (me the first). If the check process goes through reviewing the profile data, I wouldn't like to miss my chance for such a silly detail.


That's a very valid question and I'd like to know that as well. Usually the placeholder in the form field is a clue of the format to be used (e.g: +12 345 678 9000 or 345 678 9000 directly) but from what I can see there is none. I think I'll set mine with country code for the time being and change it back if needed. Better to have more details than too few I guess.


Since we're still working on adding this, I can ask our programming team to check on this.



Ask them to check for duplicated phones. Multiple accounts with the same personal and shipping phone can be suspicious:-D. If someone with many accounts set the same phone to all of them, he can check any checkout process from a single phone. It wouldn't make a big deal improvement the SMS confirmation.
You will have to allow duplicates, but setting a threshold is something to consider.


Do you guys really think we don't check for this stuff?




Yes. 
2021/10/05 15:17:15
EVGA_Lee
lciarlo
im somewhat confused about these new changes. I hope someone can break them down better and explain, maybe with some random scenarios . 


So, let's try this.
 
Please remember that the queues are CLOSED as of right now.  They will remain that way indefinitely until the queues catch up.  This means that all queues are locked in place, as of right now.
  • From now (10/5) until Friday (10/8):
    • We will continue processing notifications as normal through the rest of the week. 
    • If we sent out notifications for a card you would have been eligible for on Monday and you were excluded due to the new rules, we will include you in the notifications when we have stock again.  No ETA, I don't have a list of cards that went out, and we cannot lookup your queue position to tell you if you would have received a card.
  • From now (10/5) until Sunday (10/10, PDT time):
    • Customers must review their notifications and decide which two cards they want to keep notifications to purchase.
    • Remove all but the two card notifies you want to keep.
    • If you leave more notifications than 2, then only your two oldest notifies will be recognized by the system. 
    • As Jacob noted, we strongly recommend to keep your XC3 ULTRA and FTW3 ULTRA notifications.  These will be the card-types that we have the most stock available.  If you want to guarantee yourself the opportunity to get at least one card (as much as can be reasonably expected), stick with one of these two types of models. 
    • Feel free to stay in a HYBRID, HYDRO COPPER, and/or K|NGP|N queue.  However, we cannot guarantee future availability or enough quantity to make sure everyone gets one.
  • Starting Monday (10/11 PDT):
    • Our system will no longer recognize your third oldest and newer notifications as part of the notification queue.
    • If you are able to purchase one of your oldest 2 notifications, your third oldest notification does not become your "new" second oldest notification.  The system will simply exclude it from consideration.  This is why it's best to make sure to remove all but two of your notifications; leave no room for error because you misread the timestamp on one.
 
Hopefully, that covers the immediate questions.
2021/10/05 15:17:30
hipstercat
@Jacob @EVGATech_LeeM Clarification question on this:
  • On October 11th, 2021, the system will only lookup and send notifies based on your two oldest entries.
If the two oldest entries happen to be something like 10G-P5-3897-KR (FT3 ULTRA that you guys encourage to keep but it does not seem to even have a product page anymore, yet it is still a notify entry nevertheless), does that mean that you are effectively excluded from the new system starting on October 11?
 
I am sure some people are keeping these is hope to get one of these original SKUs, is there any way EVGA team could let us know or just remove the notifies for products that will 100% no longer be available? No point to keep those notifies and give people false hope, right? Especially if the system is only going to look up those two oldest entries that are no longer manufactured?
2021/10/05 15:18:22
EVGA_Lee
burnsyd17
I realize this change is basically hot off the presses, assume you'll be updating the web site (for those who don't read the forums)?





Yes.  We're in the process of updating it.
2021/10/05 15:21:45
EVGA_Lee
lciarlo
and when u recommend ultra card, does that mean  u dont recommend gaming


"Gaming" isn't a card-type.  It's just part of the product name on nearly every one of our products. 
2021/10/05 15:29:51
rzelek506
@EVGATech_LeeM
Thanks for the clarification, I appreciate it.
2021/10/05 15:31:41
AcenFR
10G-P5-3883-KR 10/1/2020
10G-P5-3881-KL 10/1/2020
 
Do I still have a hope for these cards with the new queue system ? Or should I prioritize others like the ti’s ?
My ITX case only support XC3 and BLACK :(
 
Should I change the KL to KR ? Says not recommended but if I can have it faster… :)

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