2021/08/19 03:47:10
Audioboxer
MartinUK
Interesting turn of events, could just be a case of you getting the wrong customs agent on the wrong day, but it would be a very big coincidence consider another poster had the exact same issue.
 
You know a lot more about this situation than I do, and I expect more than most, so the details you are giving here could be invaluable to others in the same situation, thanks for sharing.




Yeah I doubt it will just be a few of us, UK border control is clearly not properly taking the time to look at these EVGA warranty deliveries and just quickly slapping VAT charges on them based on the declared value. I'm pretty confident I'll get the charges back, I've sent away my BOR286 form this morning.
 
Inside was the evidence the BOR286 form specifically asks for but I also included my original Amazon invoice, the same one I uploaded to EVGA to prove I was the owner of the card. I printed a few pages of my support chat logs with EVGA that shows them state my card is faulty and needs an RMA. Finally, I printed off two emails I received from EVGA, the first, confirmation my RMA had been delivered. The second, the confirmation my RMA was accepted and had now been shipped back.
 
The last touch was a covering letter, the BOR286 form gives you a few lines to state why you think you have been incorrectly charged, but I also quickly typed up a 1 page letter addressed to the Border Force stating why the charge is incorrect and confirming the evidence I had sent to support my case. The other poster on this form who contacted Border Force has now been waiting 2 weeks, so I guess this is going to be 3~4+ weeks before we hear back...
 
So to recap, UK people, send your cards to EVGA via UPS using the proforma invoice EVGA customer support can provide you. It'll cost about £25, but it 100% gets to them with no customs nonsense or charges. But on the way back into the UK be prepared to get hit with VAT charges and need to fight with UK Border Force to refund you. If EVGA sent by UPS or something we'd probably be ok, but using German Postal service (DHL) is resulting in the hand off being done by Parcelforce in the UK and due to Brexit the UK clearly has no idea what it is doing with RMAs.
 
In positive news throughout this messy process EVGA customer service were great, my RMA was handled within 2 days and I received a 2080Ti back that can actually boost a bit higher than my last one so better performance. Small win. I'm in the 3080 step up queue so I've got that fun to look to next lol. Hopefully not going to be another £180+ charge to chase.
2021/10/09 08:48:11
Audioboxer
Got my refund for £170.69 confirmed today by the Border Force. Out of £12 for the handling charge.
 
They're blaming EVGA saying the electronic customs declaration submitted by EVGA did not march that on the CN22/23 customs declaration affixed to the parcel. Going to forward a scan of the letter onto EVGA customer service.
2024/09/10 20:57:17
moynulk
does this problem still happen? sounds quite ridiculous.
i have to send my dead psu in for rma
2024/10/15 09:20:15
charbarlottie
please can someone help me? ive been charged £270 for my rma from UPS, and im freaking out , i think i need to fill in a BOR form and have done but dont really know if there's anything else I should send with it?
 
i've asked on reddit but all i've had is 'wow thats a lot' and 'heres a gov link' to something that leads to the BOR form
 
it's very confusing and my adhd brain is kinda struggling haha!
2024/10/15 09:51:30
Cool GTX
charbarlottie
please can someone help me? ive been charged £270 for my rma from UPS, and im freaking out , i think i need to fill in a BOR form and have done but dont really know if there's anything else I should send with it?
 
i've asked on reddit but all i've had is 'wow thats a lot' and 'heres a gov link' to something that leads to the BOR form
 
it's very confusing and my adhd brain is kinda struggling haha!


Welcome to the EVGA Forums
 
Did you check the links at the top of this thread?
 
send an email to the link in the post I quoted below
 
I found this post:
 
EVGATech_MarkusK
Hi RickyChanny,
 
so basically all shipments from UK send in to RMA (EU), needs to be clarified as RMA product - could you please foward the complete email within all attchments and your RMA Number to supporteu@evga.com  - sometimes it takes a while, till the customs getting in contact with us, for above it seems we have not received any information, therefore the email would be needed.
 
Thx,
 
Markus


 
OK, I did a search & Found what appears to be a GOOD helpful thread on this UK customs issue
UK RMA Instructions - Guide
 
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