piggradio
Hello, may I please ask what the proper procedure is to register a product that you won during a live EVGA broadcast?  Thanks.

Thanks for posting the helpful video.  Cheers!

No problem.

The resolution of my issue began with a phone call and I was fortunate to have Jose Calderon take my call. Jose was very cordial and professional from the beginning. Though we encountered limitations that placed me in a huge disadvantage to receive a replacement for my failed GPU, Jose went the extra mile to escalate my issue with his supervisor and per his approval, my issue was resolved as a result. My esteemed opinion of EVGA as a company is reflective of Jose's conduct and representation of the company's values and customer service. He deserves a raise!
I would describe EVGA as a company that takes pride in customer satisfaction and upholds its core values. I highly recommend EVGA and their products to friends, family and the rest of the world.

Hi, what if original owner didn't buy the card, but instead recieved it for review purposes. Will i be considered secondhand buyer?

sanjozko
Hi, what if original owner didn't buy the card, but instead recieved it for review purposes. Will i be considered secondhand buyer?

Reviewers generally work with their contact at EVGA for replacement warranty.  Since review samples are also typically not purchased, you would be considered a secondhand owner. 
 
However, I'll look into this to double-check for you.
 
Edit:  We still create an order for reviewers, so they will be considered the original owner.

Hello, my 1080Ti SC stopped working, though I bought it on eBay about a year ago secondhand and I have also registered the card.
My question is, apart from the eBay receipt of purchase, what other item do i need to package together with the card when sending.
Also how long will it take for me to receive another card, would it also be 1080Ti SC ? 

Hello there!
I about to buy 2080 Ti Black secondhand from some guy. Im gonna meet him, check card and  pay by direct cash. Do i need some note with his sign that im buying this product from him ?
2nd thing. Product is not registered so i just register it as a secondhand? Is there option to choose that card is secondhand or it will automatically switch to secondhand version ?
 
BIG BIG thanks for reply
You are great guys!

Ysko86
Hello there!
I about to buy 2080 Ti Black secondhand from some guy. Im gonna meet him, check card and  pay by direct cash. Do i need some note with his sign that im buying this product from him ?
2nd thing. Product is not registered so i just register it as a secondhand? Is there option to choose that card is secondhand or it will automatically switch to secondhand version ?
 
BIG BIG thanks for reply
You are great guys!

1. As noted above, if paying with cash, just create a paper document or digital document memorializing the sale. 
2. Yes, register as secondhand.  There is a specific "Secondhand" option when you select place of purchase.

gbenga_adewumi
Hello, my 1080Ti SC stopped working, though I bought it on eBay about a year ago secondhand and I have also registered the card.
My question is, apart from the eBay receipt of purchase, what other item do i need to package together with the card when sending.
Also how long will it take for me to receive another card, would it also be 1080Ti SC ? 

This would work the same as if you were the original owner.  You would only need to send in the card.  Make sure to package it according to the instructions you'll receive during the RMA, and that's all.  Once we receive your card, we ship out the replacement card within 3 business days here in the US, and other regions are 3-5 business days at the latest.  If we still have 1080 Ti SC cards, you'll receive that back as a replacement.  Stock varies week by week, so we can't really give you a firm yes or no.  If we do not have another 1080 Ti SC, you'll receive a replacement with performance equal to or greater than the 1080 Ti SC.