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Hot!evga RMA scam

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kelkel1
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2021/09/28 15:22:19 (permalink)
I sent my Z390 Dark in for RMA.
 
Just got reply saying "Your EVGA Motherboard arrived with damaged CPU Socket pins." I had put the CPU socket guard in place, and carefully wrapped the board in several layers of bubble wrap.
 
Fortunately, I took a picture of the socket before sending it in, having previously had a scumbag EBay vendor sell me a defective motherboard and then try the 'bent pins' trick to avoid refunding my money. I also took a picture of that socket, and once I provided it to, along with the threats and attempted coercion from the vendor, EBay promptly refunded my money.
 
 
If evga wants to play that game, I will be more than happy to post my pic, and the one they sent me, to show all of you 'loyal evga customers' what they are trying to pull.
 
If evga refuses to honor the the warranty, I can also post these pics on the several other forums where I am a member of long standing, to illustrate the shenanigans evga feels are necessary to avoid honoring their warranty.
 
I asked for my case to be reviewed by upper management. Until I get a response, I will hold off exposing the evidence, but I really feel this is so egregious, such a blatant attempt to defraud me, that I am probably done with evga. 
 
EDIT:
 
I was doing a side-by-side close up of the the pic I took, and the one evga sent me.
 
I see some discrepancies between the boards that lead me to believe the board in question actually may not be mine.
post edited by kelkel1 - 2021/09/28 15:43:36

Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
https://valid.x86.fr/52sqs5
#1

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    Chaos_21
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    Re: evga RMA scam 2021/09/28 16:12:03 (permalink)
    Post the pics! I wouldn't mind seeing them. 

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    #2
    kelkel1
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    Re: evga RMA scam 2021/09/28 16:18:55 (permalink)
    Chaos_21
    Post the pics! I wouldn't mind seeing them. 


    Let me see what their official response is.

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
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    austin86
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    Re: evga RMA scam 2021/09/28 16:30:15 (permalink)
    kelkel1
    I sent my Z390 Dark in for RMA.
     
    Just got reply saying "Your EVGA Motherboard arrived with damaged CPU Socket pins." I had put the CPU socket guard in place, and carefully wrapped the board in several layers of bubble wrap.
     
    Fortunately, I took a picture of the socket before sending it in, having previously had a scumbag EBay vendor sell me a defective motherboard and then try the 'bent pins' trick to avoid refunding my money. I also took a picture of that socket, and once I provided it to, along with the threats and attempted coercion from the vendor, EBay promptly refunded my money.
     
     
    If evga wants to play that game, I will be more than happy to post my pic, and the one they sent me, to show all of you 'loyal evga customers' what they are trying to pull.
     
    If evga refuses to honor the the warranty, I can also post these pics on the several other forums where I am a member of long standing, to illustrate the shenanigans evga feels are necessary to avoid honoring their warranty.
     
    I asked for my case to be reviewed by upper management. Until I get a response, I will hold off exposing the evidence, but I really feel this is so egregious, such a blatant attempt to defraud me, that I am probably done with evga. 
     
    EDIT:
     
    I was doing a side-by-side close up of the the pic I took, and the one evga sent me.
     
    I see some discrepancies between the boards that lead me to believe the board in question actually may not be mine.


    I seen EVGA do exactly what your saying many times over the years. Sometime they make a honest mistake and mix up parts. But most of the time when it comes to the customer posting about it they tend to post a well thought out rebuttable to the customer statements and everyone in the community tend to believe what EVGA says without a lick of proof to back it up. But when the customer has proof countering what EVGA says it tend to ether end up with EVGA fixing the problem on the spot or EVGA digging in and the customer dropping the case and never coming back.
    Ether way Id like to see how this one plays out seeing that you took photos before hand.
     
    EDIT:
    Just a thought, why did you post this before hearing back from EVGA?
    post edited by austin86 - 2021/09/28 16:39:59
    #4
    kelkel1
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    Re: evga RMA scam 2021/09/28 16:46:22 (permalink)
    austin86
    kelkel1
    I sent my Z390 Dark in for RMA.
     
    Just got reply saying "Your EVGA Motherboard arrived with damaged CPU Socket pins." I had put the CPU socket guard in place, and carefully wrapped the board in several layers of bubble wrap.
     
    Fortunately, I took a picture of the socket before sending it in, having previously had a scumbag EBay vendor sell me a defective motherboard and then try the 'bent pins' trick to avoid refunding my money. I also took a picture of that socket, and once I provided it to, along with the threats and attempted coercion from the vendor, EBay promptly refunded my money.
     
     
    If evga wants to play that game, I will be more than happy to post my pic, and the one they sent me, to show all of you 'loyal evga customers' what they are trying to pull.
     
    If evga refuses to honor the the warranty, I can also post these pics on the several other forums where I am a member of long standing, to illustrate the shenanigans evga feels are necessary to avoid honoring their warranty.
     
    I asked for my case to be reviewed by upper management. Until I get a response, I will hold off exposing the evidence, but I really feel this is so egregious, such a blatant attempt to defraud me, that I am probably done with evga. 
     
    EDIT:
     
    I was doing a side-by-side close up of the the pic I took, and the one evga sent me.
     
    I see some discrepancies between the boards that lead me to believe the board in question actually may not be mine.


    I seen EVGA do exactly what your saying many times. They tend to post a well thought out rebuttable to the customer statement and everyone in the community tend to fallow suite and believe what EVGA says.


    How can they honestly rebut the facts?
     
    Knowing that they are very strict with RMA, I was extremely careful in handling and packaging the motherboard. I closely inspected it and took a picture of the socket before sending it out. Not that I had any reason, (previously anyway), to distrust evga, but I once read it is a good policy to do so.
     
     
     

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
    #5
    kelkel1
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    Re: evga RMA scam 2021/09/28 16:48:23 (permalink)
    austin86
    kelkel1
    I sent my Z390 Dark in for RMA.
     
    Just got reply saying "Your EVGA Motherboard arrived with damaged CPU Socket pins." I had put the CPU socket guard in place, and carefully wrapped the board in several layers of bubble wrap.
     
    Fortunately, I took a picture of the socket before sending it in, having previously had a scumbag EBay vendor sell me a defective motherboard and then try the 'bent pins' trick to avoid refunding my money. I also took a picture of that socket, and once I provided it to, along with the threats and attempted coercion from the vendor, EBay promptly refunded my money.
     
     
    If evga wants to play that game, I will be more than happy to post my pic, and the one they sent me, to show all of you 'loyal evga customers' what they are trying to pull.
     
    If evga refuses to honor the the warranty, I can also post these pics on the several other forums where I am a member of long standing, to illustrate the shenanigans evga feels are necessary to avoid honoring their warranty.
     
    I asked for my case to be reviewed by upper management. Until I get a response, I will hold off exposing the evidence, but I really feel this is so egregious, such a blatant attempt to defraud me, that I am probably done with evga. 
     
    EDIT:
     
    I was doing a side-by-side close up of the the pic I took, and the one evga sent me.
     
    I see some discrepancies between the boards that lead me to believe the board in question actually may not be mine.


    I seen EVGA do exactly what your saying many times over the years. Sometime they make a honest mistake and mix up parts. But most of the time when it comes to the customer posting about it they tend to post a well thought out rebuttable to the customer statements and everyone in the community tend to believe what EVGA says without a lick of proof to back it up. But when the customer has proof countering what EVGA says it tend to ether end up with EVGA fixing the problem on the spot or EVGA digging in and the customer dropping the case and never coming back.
    Ether way Id like to see how this one plays out seeing that you took photos before hand.
     
    EDIT:
    Just a thought, why did you post this before hearing back from EVGA?


    Getting ahead of them, just in case they try to do as you say and try to libel me.

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
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    austin86
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    Re: evga RMA scam 2021/09/28 16:52:09 (permalink)
    kelkel1
    How can they honestly rebut the facts?

    They tend to have a way with words, wait and see. But they may come out and state they got a few boards mixed up. I seen that before a few times.
    kelkel1
    Knowing that they are very strict with RMA, I was extremely careful in handling and packaging the motherboard. I closely inspected it and took a picture of the socket before sending it out. Not that I had any reason, (previously anyway), to distrust evga, but I once read it is a good policy to do so.

    TBH that a good policy all around when shipping parts. When I sold my x79 rampage board I wish I had before photos. It was damaged in the mail and the seller got my account banned on hard forum after going right to the mods and clamming I was a scammer. I had to reach out to him and he was not all to fun to work with on addressing the problem.
    Just a thought, did you remember to time stamp the photos?
     
     
    kelkel1
    Getting ahead of them, just in case they try to do as you say and try to libel me.

    I get that and all, but if I was EVGA and had a customer talking smack before I even had a chance to get back with the customer I'd be less apt to work with them on fixing the problem.


    post edited by austin86 - 2021/09/28 16:55:59
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    EVGA_RMA_JaysonC
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    Re: evga RMA scam 2021/09/28 17:09:05 (permalink)
    kelkel1
    I sent my Z390 Dark in for RMA.
     
    Just got reply saying "Your EVGA Motherboard arrived with damaged CPU Socket pins." I had put the CPU socket guard in place, and carefully wrapped the board in several layers of bubble wrap.
     
    Fortunately, I took a picture of the socket before sending it in, having previously had a scumbag EBay vendor sell me a defective motherboard and then try the 'bent pins' trick to avoid refunding my money. I also took a picture of that socket, and once I provided it to, along with the threats and attempted coercion from the vendor, EBay promptly refunded my money.
     
     
    If evga wants to play that game, I will be more than happy to post my pic, and the one they sent me, to show all of you 'loyal evga customers' what they are trying to pull.
     
    If evga refuses to honor the the warranty, I can also post these pics on the several other forums where I am a member of long standing, to illustrate the shenanigans evga feels are necessary to avoid honoring their warranty.
     
    I asked for my case to be reviewed by upper management. Until I get a response, I will hold off exposing the evidence, but I really feel this is so egregious, such a blatant attempt to defraud me, that I am probably done with evga. 
     
    EDIT:
     
    I was doing a side-by-side close up of the the pic I took, and the one evga sent me.
     
    I see some discrepancies between the boards that lead me to believe the board in question actually may not be mine.




    Hi kelkel1,
     
    We do apologize for any confusion however we can confirm that when we unboxed your motherboard return we did receive it with bent CPU socket pins and in addition a bent pin in the USB 3.0 Header.   If you take a look at the images we sent you, you can see the same registered serial number on your account matching the physical board we received.  
     
    Reviewing your account a bit more I can see that our customer service representative requested pictures of your CPU socket prior to RMA approval.  On 9/12/2021 we did receive the pictures from you and I can see that the socket was not damaged.  However I also see in these images that the LGA CPU mounting retention bracket was absent in your photographs.  You may have removed it for an aftermarket cooling solution and then reinstalled it when returning the motherboard.  At this time after your initial photographs with the retention bracket removed and before its reinstallation and return of the motherboard to us it may have been damaged.  I can also confirm that your parcel was not damaged in transit as it arrived in a sound condition.  
     
    I can assure you that EVGA is not trying to scam anyone here.  We are simply reporting the condition the product was received in.  We can further discuss this offline if necessary or you can reply to the support email sent to you.
     
    Regards,
    Jayson

    >EVGA Z390 FTW<>Intel i5-9600K @ 5.1<>Corsair Vengence RGB 16gb <>EVGA RTX 3080 <>EVGA 1000 G3 PSU<> SAMSUNG EVO's<>EVGA CL28<>DG-76 CHASSIS

    #8
    kelkel1
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    Re: evga RMA scam 2021/09/28 17:12:11 (permalink)
    austin86
    kelkel1
    How can they honestly rebut the facts?

    They tend to have a way with words, wait and see. But they may come out and state they got a few boards mixed up. I seen that before a few times.
    kelkel1
    Knowing that they are very strict with RMA, I was extremely careful in handling and packaging the motherboard. I closely inspected it and took a picture of the socket before sending it out. Not that I had any reason, (previously anyway), to distrust evga, but I once read it is a good policy to do so.

    TBH that a good policy all around when shipping parts. When I sold my x79 rampage board I wish I had before photos. It was damaged in the mail and the seller got my account banned on hard forum after going right to the mods and clamming I was a scammer. I had to reach out to him and he was not all to fun to work with on addressing the problem.
    Just a thought, did you remember to time stamp the photos?
     
     
    kelkel1
    Getting ahead of them, just in case they try to do as you say and try to libel me.

    I get that and all, but if I was EVGA and had a customer talking smack before I even had a chance to get back with the customer I'd be less apt to work with them on fixing the problem.




    Why? Because I am calling them out?
     
    evga was always my 'go to' company. While their products may not be as full-featured as some others (asus, notably), I believed in supporting an American private business. Their warranty and service was second to none. Regrettably, that may be a thing of the past.
     
    While I am somewhat (perhaps fatally) optimistic, I fully anticipate that this matter will not be resolved in my favor. 
     
    People may believe what they choose to believe, and I am absolutely cognizant of the fact that it is merely my word (just a regular computer enthusiast) against a multi-million (billion?) dollar international enterprise with, I am certain, a veritable plethora of 'technical experts', and a high-powered legal team against which I have no chance of prevailing. I can only rely on them doing the right thing.
     
     

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
    #9
    austin86
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    Re: evga RMA scam 2021/09/28 17:17:09 (permalink)
    EVGA_RMA_JaysonC
    Hi kelkel1,
     
    We do apologize for any confusion however we can confirm that when we unboxed your motherboard return we did receive it with bent CPU socket pins and in addition a bent pin in the USB 3.0 Header.   If you take a look at the images we sent you, you can see the same registered serial number on your account matching the physical board we received. 

    How do we know no one at EVGA printed off a new serial number sticker?
     
     
    kelkel1
    Why? Because I am calling them out?

    Well your jumping the gun and airing you laundry in public, so more or less yeah.
    kelkel1
    While I am somewhat (perhaps fatally) optimistic, I fully anticipate that this matter will not be resolved in my favor.



    Hopefully so, they tend to fix them sooner if not latter
     
    post edited by austin86 - 2021/09/28 17:20:09
    #10
    kelkel1
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    Re: evga RMA scam 2021/09/28 17:17:51 (permalink)
    EVGA_RMA_JaysonC
    kelkel1
    I sent my Z390 Dark in for RMA.
     
    Just got reply saying "Your EVGA Motherboard arrived with damaged CPU Socket pins." I had put the CPU socket guard in place, and carefully wrapped the board in several layers of bubble wrap.
     
    Fortunately, I took a picture of the socket before sending it in, having previously had a scumbag EBay vendor sell me a defective motherboard and then try the 'bent pins' trick to avoid refunding my money. I also took a picture of that socket, and once I provided it to, along with the threats and attempted coercion from the vendor, EBay promptly refunded my money.
     
     
    If evga wants to play that game, I will be more than happy to post my pic, and the one they sent me, to show all of you 'loyal evga customers' what they are trying to pull.
     
    If evga refuses to honor the the warranty, I can also post these pics on the several other forums where I am a member of long standing, to illustrate the shenanigans evga feels are necessary to avoid honoring their warranty.
     
    I asked for my case to be reviewed by upper management. Until I get a response, I will hold off exposing the evidence, but I really feel this is so egregious, such a blatant attempt to defraud me, that I am probably done with evga. 
     
    EDIT:
     
    I was doing a side-by-side close up of the the pic I took, and the one evga sent me.
     
    I see some discrepancies between the boards that lead me to believe the board in question actually may not be mine.




    Hi kelkel1,
     
    We do apologize for any confusion however we can confirm that when we unboxed your motherboard return we did receive it with bent CPU socket pins and in addition a bent pin in the USB 3.0 Header.   If you take a look at the images we sent you, you can see the same registered serial number on your account matching the physical board we received.  
     
    Reviewing your account a bit more I can see that our customer service representative requested pictures of your CPU socket prior to RMA approval.  On 9/12/2021 we did receive the pictures from you and I can see that the socket was not damaged.  However I also see in these images that the LGA CPU mounting retention bracket was absent in your photographs.  You may have removed it for an aftermarket cooling solution and then reinstalled it when returning the motherboard.  At this time after your initial photographs with the retention bracket removed and before its reinstallation and return of the motherboard to us it may have been damaged.  I can also confirm that your parcel was not damaged in transit as it arrived in a sound condition.  
     
    I can assure you that EVGA is not trying to scam anyone here.  We are simply reporting the condition the product was received in.  We can further discuss this offline if necessary or you can reply to the support email sent to you.
     
    Regards,
    Jayson


    Jayson,
     
    Am I am telling you that while I did take the picture before re-installing the retention bracket, the pins were not damaged afterwards.
     
    This is really, really sad.
     
    I am not a rookie. I know how to handle a board.
     
    If you choose to not make it right, so be it.
     
    Do not bother to return the board, I have no need of the board you damaged.

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
    #11
    Chaos_21
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    Re: evga RMA scam 2021/09/28 17:20:18 (permalink)
    Oh come on, show us the pics and let everyone judge for themselves. 

    ASUS TUF Gaming Z490-Intel Core i7-10700K- EVGA 360 CLC Cooler-Corsair Vengeance 4 x 16GB 2933mhz-Three 1TB 860 EVO SSD's-500GB 970 Evo plus M.2 SSD--EVGA RTX 2070 SUPER-Corsair RM 750x-Windows 10 64bit-be quiet! 500DX Case      
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    #12
    kelkel1
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    Re: evga RMA scam 2021/09/28 17:21:29 (permalink)
    austin86
    EVGA_RMA_JaysonC
    Hi kelkel1,
     
    We do apologize for any confusion however we can confirm that when we unboxed your motherboard return we did receive it with bent CPU socket pins and in addition a bent pin in the USB 3.0 Header.   If you take a look at the images we sent you, you can see the same registered serial number on your account matching the physical board we received. 

    How do we know no one at EVGA printed off a new serial number sticker?


    Quoted For Truth

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
    #13
    austin86
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    Re: evga RMA scam 2021/09/28 17:24:01 (permalink)
    kelkel1
     
    Am I am telling you that while I did take the picture before re-installing the retention bracket, the pins were not damaged afterwards.
     
    This is really, really sad.
     
    I am not a rookie. I know how to handle a board.
     
    If you choose to not make it right, so be it.
     
    Do not bother to return the board, I have no need of the board you damaged.


    They are going to use the fact that you took the photo before the bracket was put back in to prevent the RMA from going though. You more or less set yourself up for failure. I seen this one to many times sadly. 
    Just a thought did you pay for shipping insurance? You can file a claim, since you know the board was good before shipping and EVGA stated they received it damaged. If not my advice is to call them every day, multiple times a day until they cave and fix the problem, if they hang up call right back, if they don't budge call different departments, call on more then line at a time if need be. 
     
    Chaos_21
    Oh come on, show us the pics and let everyone judge for themselves. 


    I second this, right now we can only go on his word and EVGA statement made here. Photos could help back up everyone statements. But if kelkel1 does not have photos post bracket install I don't see it ending well for him.
    post edited by austin86 - 2021/09/28 17:29:45
    #14
    Sajin
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    Re: evga RMA scam 2021/09/28 17:31:39 (permalink)
    Just because you took photos before reinstalling the cpu socket protective cover doesn’t mean you didn’t actually have a mishap when reinstalling it.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    the_Scarlet_one
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    Re: evga RMA scam 2021/09/28 17:34:27 (permalink)
    kelkel1,

    Respond to the support email and discuss the situation directly with EVGA. Hopefully they can work with you.




    Austin86,

    lol… reprinting serial numbers to stop an RMA.. that’s a pretty funny thought. EVGA would waste significant man hours trying to put the serial number sticker in the exact spot the owner had a serial number to save themselves a single RMA out possibly hundreds of different products, and then absurd amount of man hours discussing the situation back and forth with the owner of the product. Truly hysterical thought process you have there. EVGA has measures in place to prove the receipt of the board, just like most modern companies, because of attempted scammers.

    Also, shipping insurance doesn’t typically cover products that are not damaged in shipping. OP clearly stated he protected the board so that it could not get damaged in shipping, so filing a claim would likely get denied, as the OP would need to provide proof damage was done in shipping.
    post edited by the_Scarlet_one - 2021/09/28 17:36:44

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    #16
    kelkel1
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    Re: evga RMA scam 2021/09/28 17:45:34 (permalink)
    Chaos_21
    Oh come on, show us the pics and let everyone judge for themselves. 


    I do not have the high-quality, professional photography equipment that evga is able to use, and therefore my phone camera picture (left) is not as clear as theirs (right).
     
    https://ibb.co/VSvywGJ

    Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
    https://valid.x86.fr/52sqs5
    #17
    kelkel1
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    Re: evga RMA scam 2021/09/28 17:49:15 (permalink)
    Sajin
    Just because you took photos before reinstalling the cpu socket protective cover doesn’t mean you didn’t actually have a mishap when reinstalling it.



    Of course, and evga saying I damaged it does not prove I did.
     
    austin86
    kelkel1
     
    Am I am telling you that while I did take the picture before re-installing the retention bracket, the pins were not damaged afterwards.
     
    This is really, really sad.
     
    I am not a rookie. I know how to handle a board.
     
    If you choose to not make it right, so be it.
     
    Do not bother to return the board, I have no need of the board you damaged.


    They are going to use the fact that you took the photo before the bracket was put back in to prevent the RMA from going though. You more or less set yourself up for failure. I seen this one to many times sadly. 
    Just a thought did you pay for shipping insurance? You can file a claim, since you know the board was good before shipping and EVGA stated they received it damaged. If not my advice is to call them every day, multiple times a day until they cave and fix the problem, if they hang up call right back, if they don't budge call different departments, call on more then line at a time if need be. 
     
    Chaos_21
    Oh come on, show us the pics and let everyone judge for themselves. 


    I second this, right now we can only go on his word and EVGA statement made here. Photos could help back up everyone statements. But if kelkel1 does not have photos post bracket install I don't see it ending well for him.


    You were very prophetic, they are already piling on ...

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    #18
    kelkel1
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    Re: evga RMA scam 2021/09/28 17:53:59 (permalink)
    Apparently, it is being suggested I damaged the socket, and I am the party trying to scam evga.
     
    Frankly, I would expect this from asus or gigabyte.
     
     

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    #19
    Chaos_21
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    Re: evga RMA scam 2021/09/28 18:06:55 (permalink)
    kelkel1
    Apparently, it is being suggested I damaged the socket, and I am the party trying to scam evga.
     
    Frankly, I would expect this from asus or gigabyte.
     
     


    The problem you are facing is that when EVGA receives an RMA board, checking for bent pins is a standard procedure, so pulling a fast one is going to be a difficult quest for you. Good luck. 

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    #20
    the_Scarlet_one
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    Re: evga RMA scam 2021/09/28 18:30:14 (permalink)


    Are the yellow boxes ones that you put there to compare the differences you mentioned earlier by any chance?

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    #21
    kelkel1
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    Re: evga RMA scam 2021/09/29 03:09:51 (permalink)
    Having mulled this over last night, I realize I am S.O.L.
     
    While I am not admitting defeat, I am conceding the irrefutable fact that I am facing a committed adversary with comparatively unlimited time and resources with which to prosecute their case against me.
     
    Therefore, having learned my lesson, and rather than waste any more of my time, or theirs, I will simply go elsewhere.
     
    My only hope is that others may become aware of what evga may do. I would advise everyone submitting RMA to evga to not only take pictures, but also videos, have witnesses to such, and if possible get notarized statements from said witnesses.
     
    At this point I formally concede my rights to any warranty claims, and request that the damaged product not be returned to me.
     
    evga Admin: Please feel free to lock my account at your discretion.

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    #22
    the_Scarlet_one
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    Re: evga RMA scam 2021/09/29 08:02:36 (permalink)
    EVGA admin isn’t going to lock your account, and have you actually followed up with email as instructed?

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