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eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running

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eckertt001
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2020/11/17 09:12:47 (permalink)
Having a strange issue with my 3090, and it appears to only be with certain games. For example, I can run Elder Scrolls Online (ESO) for hours on end without an issue. Same with Control, and Quake II RTX.
 
However Doom3, and Horizon Zero Dawn both cause the screen to go black, fans ramp up to 100%, but the system is still running. This takes about a minute or less when starting the game.  Though I stay connected on Discord, audio still plays and it makes a disconnect sound when this occurs, and a Windows attention notification.  I have to do a hard power down to get the system fully working again. This is with or without a overclock.
 
I've tried drivers 457.09 and 457.30, going into safe mode, running DDU, and re-installing with the same results. I've tried toggling the OC/Normal switch. I've tried swapping power cables. I do not believe it is heat or power, because ESO generates the most heat and uses the most power.
 
Any further troubleshooting recommendations would be appreciated.

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    arestavo
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:30:22 (permalink)
    Are you running the latest motherboard BIOS update? It came out a couple months ago and was for increasing system stability (I think for many folks that it's RAM stability that fixes their issues, but that's speculation on my part):
     
    https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z390-i-gaming-model/helpdesk_bios/ 
    #2
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:42:12 (permalink)
    This usually means something is wrong with the card, or the card isn't getting sufficient power, or something is up with the psu.
    #3
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:42:45 (permalink)
    Yes, BIOS is updated to 2808.  I appreciate the research and reply. 

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    #4
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:47:57 (permalink)
    Sajin
    This usually means something is wrong with the card, or the card isn't getting sufficient power, or something is up with the psu.



    Also my conclusion as well.  But ESO is the most power hungry of all the titles, according to the AIDA64 power usage log I have running, it peeks at ~450w usage.  Doom3 tops out at ~220w.  And I can run ESO for at least 4 hours straight, Doom3 I'm lucky to be in game for 2 minutes.

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    #5
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:49:58 (permalink)
    Well maybe when it's pulling 450w there isn't a problem, but when running Doom3 220w isn't exactly what the card needs at that time which causes the issue.
    #6
    arestavo
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:53:44 (permalink)
    Try rolling back to Nvidia driver 456.71 or hotfix 456.98. Some folks have had success with this (temporary) fix, and others have not.
     
    You might also try going into the nvidia control panel and changing the Manage 3D Settings "Power Management Mode" to "Prefer Maximum Performance" and reboot for it to take effect.
     
    With Doom 3 being an old game that doesn't tax the GPU much, the clockspeeds can get much higher, but those clockspeeds might also might bounce around a lot more than with a heavier game like ESO - and if it's bouncing around too much, that might be causing the problem. This might (emphasis on the might) be indicative of the PSU not providing power as cleanly / as fast as the GPU calls for it - something to do with the secondary side of the PSU (capacitor capacity / age).
     
    If these tips don't work, testing the GPU in another PC with a different PSU (a friend's, or at a PC repair shop) would be a great next step if it's possible. Otherwise, a new PSU or a GPU RMA are the next steps.
    post edited by arestavo - 2020/11/17 09:56:20
    #7
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 09:58:06 (permalink)
    Sajin
    Well maybe when it's pulling 450w there isn't a problem, but when running Doom3 220w isn't exactly what the card needs at that time which causes the issue.



    Makes sense.  But if something was wrong with the power supply, wouldn't the entire system normally shutdown?  At least that is typically what happens when it is a power supply issue.  If I try to RMA this thing to Corsair, I'm going to have an uphill battle unless I come up with some compelling evidence.  At least that has been my experience with the Corsair RMA process.

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    #8
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:01:32 (permalink)
    A faulty psu can can cause a system to shutdown or reboot depending on which fault you get.
     
    Tripping ocp = shutdown.
    Faulty psu that can't supply correct power = reboot.
     
    I would suggest trying the prefer max performance option that arestavo suggested.
    #9
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:04:21 (permalink)
    Yes, I have set it to Prefer Maximum Performance in control panel.  Never reboots or shuts down when this occurs.

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    #10
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:05:47 (permalink)
    Well there you go then. 
    #11
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:11:33 (permalink)
    Sorry, what I mean is when screen goes black and fans ramp up the system never reboots or shuts down, it will still continue to work I just have a black screen (Discord stays online I can still talk to people).  Changing that Prefer Maximum Performance does not fix the issue.
     
    But another interesting thing, I can also play Crystar which tops our around ~190w, and that game runs fine.

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    #12
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:14:26 (permalink)
    Oh, I see. Ok, well what happens when you underclock the card to max negative values on the core/mem using msi afterburner? How many watts do you pull then in doom3 with the card underclocked, and does the issue occur while underclocked?
    #13
    rjohnson11
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:16:25 (permalink)
    Do you have components overclocked at all? If so then change the values back to default. Do the black screens occur regardless of monitor resolution?

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    #14
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:19:59 (permalink)
    No overclocks, and black screen occurs regardless of the resolution.  I tried resolutions 2560x1440, and 3140x2160.  I tried locking it to 60hz, 120hz, 143hz, and 144hz.

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    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:21:07 (permalink)
    Sajin
    Oh, I see. Ok, well what happens when you underclock the card to max negative values on the core/mem using msi afterburner? How many watts do you pull then in doom3 with the card underclocked, and does the issue occur while underclocked?

     
    Now that I haven't tried.  I will do that next.  Thanks 

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    #16
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:21:51 (permalink)
    No problem. 
    #17
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 10:37:18 (permalink)
    Just a fyi... just because your system didn't shutdown/reboot doesn't mean it isn't the psu. Over the years being on the forums I've seen people fix this issue by replacing their psu/psu cables. Not saying that is your issue, but it has fixed peoples problems in the past that had the same issue.
    post edited by Sajin - 2020/11/17 10:41:48
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    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 11:11:00 (permalink)
    Ok, so down clocking the card worked.  I just played Doom3 for 30 minutes, and was completely stable.  I down clocked it -500 on the GPU, and -500 on the memory.  Yes a bit overboard, but I wanted to be certain, performance was still great anyway.  But very odd though with the power draw, it went up to ~350w.  This card is weird.
     
    So is this an issue with the 3090 BIOS, driver, or combination of both?  Or is it just the game being stupid?  Or do I need to chuck this power supply out the window?
     
    And definitely replacing the power cables, that was already on my list of 's#!t to do'.  That would have already been done, had Corsair not messed up my order.

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    #19
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 11:12:45 (permalink)
    If power draw went up after underclocking the card then I would say something is up with the card. Were you in the same area as you were before when you were pulling 220w?
    #20
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 11:16:39 (permalink)
    Yes, same exact spot, stayed there for about 10 minutes.  Since that was actually working, I kept moving to areas where the lighting kept changing, and some demons to shoot.

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    #21
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 11:20:44 (permalink)
    Strange, but glad it's working for you. I'd replace the card if it were me.
    #22
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 11:22:32 (permalink)
    Ok, I will do that, thanks for the assist! 

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    #23
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/17 11:23:01 (permalink)
    No problem. 
    #24
    eckertt001
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/18 17:19:31 (permalink)
    Short update: card is now dead, only a red LED by the power connector comes on.  No amount of reseating, resetting, and CMOS clears will resurrect it.  Already have my RMA in process.

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    #25
    Necrophyte
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/18 17:49:01 (permalink)
    Shame, Good to know the process of how and when the red light might be coming.
    #26
    Sajin
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/18 21:00:07 (permalink)
    eckertt001
    Short update: card is now dead, only a red LED by the power connector comes on.  No amount of reseating, resetting, and CMOS clears will resurrect it.  Already have my RMA in process.


    Whoa. 
    #27
    sparetimepc
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/18 21:21:30 (permalink)
    eckertt001
    Short update: card is now dead, only a red LED by the power connector comes on.  No amount of reseating, resetting, and CMOS clears will resurrect it.  Already have my RMA in process.


    Oh my gosh, sorry to hear of another one biting the dust. Sad day.




    #28
    kingofpeanuts
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/19 16:57:58 (permalink)
    Sounds like an RMA issue.
    #29
    akindabigdeal
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    Re: eVGA RTX 3090 FTW3 Black Screen/Fans 100%/System still running 2020/11/20 01:49:02 (permalink)
    eckertt001
    Short update: card is now dead, only a red LED by the power connector comes on.  No amount of reseating, resetting, and CMOS clears will resurrect it.  Already have my RMA in process.


     
    Pretty much the exact same thing happened to me.. 
    #30
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