toddryan84About three weeks ago I picked up a 1070 FTW off eBay. Though the seller claimed it wasn't a miner card, I made sure to check the fans were working by putting it under bench loads, setting fan curves, and playing some vidya. While it ran hotter than my last card, it wasn't throttling, peaking in the high 70s. After a week or so without issue, I gave the seller positive feedback. Out of curiosity I googled the average temps and eventually landed on the EVGA ThermalMod site. I slapped in the serial number and learned the card was affected. More, it was still running the old vbios and lacked the thermal mod kit. Support told me I could either request the kit or do a standard RMA. Having my old card on hand, I chose the latter. Today I received an email informing me that my RMA was denied due to a cut fan shroud cable; I'm confused and upset with myself for not noticing this. How were the fans and shroud LEDs working with that damage? Could I have played hours of the unoptimized mess that is Rising Storm 2 without noticing or overheating? What was I hearing when testing a 100% fan curve? Assuming I don't get the card back before the eBay return window closes, how difficult of a repair is this? Can I just buy a new cable? Any help is appreciated.
toddryan84Finally got the card back today and threw it in my rig without touching the shroud cable at all. Both fans are spinning fine on a custom curve but the LEDs, which worked before, are now dead. Meaning I paid the shipping for a declined RMA, lost productivity for 2 1/2 weeks, and somehow ended up with a card in a less functional state than what I had sent in. Worse, because it now appears the damage occurred during the RMA process, I can't in good faith file a return with the eBay seller. I sent in a perfectly functional card in need of a vbios/thermal pad upgrade and am left with a semi-functional GPU with broken LEDs and a damaged cable in need of repair. The uploaded invoice shows the card was purchased as a working, full functional unit earlier this month. Do I have any recourse whatsoever?
HeavyHemiHmm, apparently you're now trying to create a record that EVGA damaged your GPU?
HeavyHemiIn any event, get the kit, replace the thermal pads, repair the wires and you should have a 100% operating GPU. Perhaps not exactly how you wanted it, but? Unless you're going to file a claim, work with what you have.