EVGA

Hot!Z490 EleetX issues

Author
clabrendon
New Member
  • Total Posts : 14
  • Reward points : 0
  • Joined: 2010/03/20 14:26:53
  • Location: California
  • Status: offline
  • Ribbons : 0
2020/07/03 00:25:23 (permalink)
I can not for my life get this software to work. Uninstalled everything that could be conflicting i think. Reinstalled like 10 times, now i cant get past this.
 
"My exception mseeage: Requested value 'NOP' was not found"
 
That's exactly how its spelled too by the way. This is frustrating af

#1

16 Replies Related Threads

    jjotto
    New Member
    • Total Posts : 8
    • Reward points : 0
    • Joined: 2020/06/26 09:10:45
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/07/08 14:32:40 (permalink)
    I am having the same problem with my Z490.  I'm not sure what to do.  Frustrating for sure.

    Use this Associate Code at checkout to get a 5%-10% discount on all your EVGA purchases:
    T6UYG6KSV3I57MJ
     
    #2
    clabrendon
    New Member
    • Total Posts : 14
    • Reward points : 0
    • Joined: 2010/03/20 14:26:53
    • Location: California
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/07/10 09:06:14 (permalink)
    jjotto
    I am having the same problem with my Z490.  I'm not sure what to do.  Frustrating for sure.


    Any help would be greeeat
     

    #3
    Enigmas
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2009/10/06 20:53:12
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/07/22 22:21:30 (permalink)
    clabrendon
    I can not for my life get this software to work. Uninstalled everything that could be conflicting i think. Reinstalled like 10 times, now i cant get past this.
     
    "My exception mseeage: Requested value 'NOP' was not found"
     
    That's exactly how its spelled too by the way. This is frustrating af




    Have you been able to fix this issue yet? I am having it as well...

    CPU - Intel i9 10900K
    Heatsink - Noctua NH-D15
    Motherboard - EVGA Z490 FTW
    RAM - 32Gb G.SKILL Trident Z Royal 3600
    GPU - EVGA GTX 1070 FTW DT
    SSD1 - M.2 Toshiba OCZ RD400A 512GB
    SSD2 - M.2 Samsung 970 EVO Plus 1TB
    PSU - EVGA G3 750w
    Case - Lian Li Lancool 2 Black
    Monitor - HP OMEN 27" 2560x1440@240hz
    OS - Win 10 Pro x64
    #4
    clabrendon
    New Member
    • Total Posts : 14
    • Reward points : 0
    • Joined: 2010/03/20 14:26:53
    • Location: California
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/08/06 00:19:04 (permalink)
    Enigmas
    clabrendon
    I can not for my life get this software to work. Uninstalled everything that could be conflicting i think. Reinstalled like 10 times, now i cant get past this.
     
    "My exception mseeage: Requested value 'NOP' was not found"
     
    That's exactly how its spelled too by the way. This is frustrating af




    Have you been able to fix this issue yet? I am having it as well...


    i have not, and multiple emails to evga have yielded no help what so ever.

    #5
    Robob
    Superclocked Member
    • Total Posts : 105
    • Reward points : 0
    • Joined: 2007/10/02 05:36:06
    • Location: VT, USA
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/08/08 10:20:33 (permalink)
    Are you all using Eleet X or X1? I first tried the OG and had to get the new one for z490 here:
    https://www.evga.com/eleetx1/

    CPU - Intel i7 10700K
    Heatsink - EVGA 280mm CLC
    Motherboard - EVGA Z490 FTW
    RAM - 32Gb Corsair LPX DDR4 3200Mhz
    GFX - EVGA RTX 3090 FTW3 Ultra
    SSD - Samsung 970 Pro 512GB M.2
    PSU - EVGA G3 750w
    Case - Corsair 678C
    Monitor - ASUS PB278Q 27" 2560x1440@80hz
    OS - Win 10 Pro x64
    HID - Corsair K70 / EVGA X17
    HMD - Valve Index & Controllers
    Past EVGA MB - 680i/750i/Z68
    Past EVGA GFX - 8800/275/560Ti/680SC/Titan(Kepler)/1080Ti
    #6
    Enigmas
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2009/10/06 20:53:12
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/08/08 14:11:13 (permalink)
    clabrendon
    Enigmas
    clabrendon
    I can not for my life get this software to work. Uninstalled everything that could be conflicting i think. Reinstalled like 10 times, now i cant get past this.
     
    "My exception mseeage: Requested value 'NOP' was not found"
     
    That's exactly how its spelled too by the way. This is frustrating af




    Have you been able to fix this issue yet? I am having it as well...


    i have not, and multiple emails to EVGA have yielded no help what so ever.


     
    Same here. I have a support ticket in for it. They asked for my Event Viewer log on the issue, but the error is never captured and stored in the log. I am curious, did you first try to install ELEET X1 with another monitoring software running like Open Hardware Monitor, which gave you a ring(0) error? Also did you get a prompt to update firmware on your first successful install? If so, did the firmware update fail? I had these issues while trying to install and run ELEET X1 the first time.
     
    I am working with EVGA to find the issue and am trying to give the most detailed report i can to them. They have been unable to replicate the issue and haven't run into the same issues as us. Unfortunately it been weeks at a time before they reply each time. I am tempted to reformat my SSD and start over.
     
    Robob
    Are you all using Eleet X or X1? I first tried the OG and had to get the new one for z490 here:

     
    I am trying to install and run EVGA ELEET X1 v1.0.1.0. I am not entirely sure if clabrendon is or not, but his description lines up with what I am having issues with.
    post edited by Enigmas - 2020/08/08 14:26:28

    CPU - Intel i9 10900K
    Heatsink - Noctua NH-D15
    Motherboard - EVGA Z490 FTW
    RAM - 32Gb G.SKILL Trident Z Royal 3600
    GPU - EVGA GTX 1070 FTW DT
    SSD1 - M.2 Toshiba OCZ RD400A 512GB
    SSD2 - M.2 Samsung 970 EVO Plus 1TB
    PSU - EVGA G3 750w
    Case - Lian Li Lancool 2 Black
    Monitor - HP OMEN 27" 2560x1440@240hz
    OS - Win 10 Pro x64
    #7
    clabrendon
    New Member
    • Total Posts : 14
    • Reward points : 0
    • Joined: 2010/03/20 14:26:53
    • Location: California
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/08/20 21:30:14 (permalink)
    Enigmas
    clabrendon
    Enigmas
    clabrendon
    I can not for my life get this software to work. Uninstalled everything that could be conflicting i think. Reinstalled like 10 times, now i cant get past this.
     
    "My exception mseeage: Requested value 'NOP' was not found"
     
    That's exactly how its spelled too by the way. This is frustrating af




    Have you been able to fix this issue yet? I am having it as well...


    i have not, and multiple emails to EVGA have yielded no help what so ever.


     
    Same here. I have a support ticket in for it. They asked for my Event Viewer log on the issue, but the error is never captured and stored in the log. I am curious, did you first try to install ELEET X1 with another monitoring software running like Open Hardware Monitor, which gave you a ring(0) error? Also did you get a prompt to update firmware on your first successful install? If so, did the firmware update fail? I had these issues while trying to install and run ELEET X1 the first time.
     
    I am working with EVGA to find the issue and am trying to give the most detailed report i can to them. They have been unable to replicate the issue and haven't run into the same issues as us. Unfortunately it been weeks at a time before they reply each time. I am tempted to reformat my SSD and start over.
     
    Robob
    Are you all using Eleet X or X1? I first tried the OG and had to get the new one for z490 here:

     
    I am trying to install and run EVGA ELEET X1 v1.0.1.0. I am not entirely sure if clabrendon is or not, but his description lines up with what I am having issues with.


    This is the exact issues im having. They emailed me a version that should have fixed the issue. Now i can't get past the firmware update never fully completing (always fails)
    They had me install a special version that debugs them with a file, since event viewer yielded nothing.
    Ive uninstalled everything i can. And it's starting to get annoying.

    #8
    DNUGENTUSMC
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2018/05/02 18:40:22
    • Location: Cape Cod, MA
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/08/22 03:20:21 (permalink)
    Having the same issue. I assume this is also how you control the RGB on the chipset?

    Primary Workstation
    PC Part Picker - /wBs9f9
     
    Plex Media Server
    PC Part Picker - /FPNwx6
    #9
    Enigmas
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2009/10/06 20:53:12
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/08/26 12:26:25 (permalink)
    EVGA got back with me after I sent them the exceptions.log file from their debug version of ELEET X1. Turns out the issue is caused by a bad micro controller in the motherboard and issued me a RMA to replace it.

    DNUGENTUSMC
    Having the same issue. I assume this is also how you control the RGB on the chipset?


    Yes you need ELEET X1 to use the RGB controller on the motherboard as far as I am aware.

    CPU - Intel i9 10900K
    Heatsink - Noctua NH-D15
    Motherboard - EVGA Z490 FTW
    RAM - 32Gb G.SKILL Trident Z Royal 3600
    GPU - EVGA GTX 1070 FTW DT
    SSD1 - M.2 Toshiba OCZ RD400A 512GB
    SSD2 - M.2 Samsung 970 EVO Plus 1TB
    PSU - EVGA G3 750w
    Case - Lian Li Lancool 2 Black
    Monitor - HP OMEN 27" 2560x1440@240hz
    OS - Win 10 Pro x64
    #10
    DNUGENTUSMC
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2018/05/02 18:40:22
    • Location: Cape Cod, MA
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/08/26 12:47:26 (permalink)
    I’m not so sure I believe there’s that many brand new boards with a faulty part that prevent the program from working but please keep us updated if the new board works. Are they doing a rapid exchange for you so that you can keep using the mostly working older motherboard until the new one comes in?

    Primary Workstation
    PC Part Picker - /wBs9f9
     
    Plex Media Server
    PC Part Picker - /FPNwx6
    #11
    clabrendon
    New Member
    • Total Posts : 14
    • Reward points : 0
    • Joined: 2010/03/20 14:26:53
    • Location: California
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/08/26 22:54:11 (permalink)
    Enigmas
    EVGA got back with me after I sent them the exceptions.log file from their debug version of ELEET X1. Turns out the issue is caused by a bad micro controller in the motherboard and issued me a RMA to replace it.

    DNUGENTUSMC
    Having the same issue. I assume this is also how you control the RGB on the chipset?


    Yes you need ELEET X1 to use the RGB controller on the motherboard as far as I am aware.

    Yes, they called me today and informed me of the same thing. So that's unfortunate.
     
    DNUGENTUSMC
    I’m not so sure I believe there’s that many brand new boards with a faulty part that prevent the program from working but please keep us updated if the new board works. Are they doing a rapid exchange for you so that you can keep using the mostly working older motherboard until the new one comes in?



    They told me the same thing, so something went amiss somewhere. May only be a handful of boards but they are sending me a Advanced RMA and will hold a charge till they receive my old board once i send in the faulty board.

    #12
    DNUGENTUSMC
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2018/05/02 18:40:22
    • Location: Cape Cod, MA
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/08/28 19:11:01 (permalink)
    clabrendon
    Enigmas
    EVGA got back with me after I sent them the exceptions.log file from their debug version of ELEET X1. Turns out the issue is caused by a bad micro controller in the motherboard and issued me a RMA to replace it.

    DNUGENTUSMC
    Having the same issue. I assume this is also how you control the RGB on the chipset?


    Yes you need ELEET X1 to use the RGB controller on the motherboard as far as I am aware.

    Yes, they called me today and informed me of the same thing. So that's unfortunate.
     
    DNUGENTUSMC
    I’m not so sure I believe there’s that many brand new boards with a faulty part that prevent the program from working but please keep us updated if the new board works. Are they doing a rapid exchange for you so that you can keep using the mostly working older motherboard until the new one comes in?



    They told me the same thing, so something went amiss somewhere. May only be a handful of boards but they are sending me a Advanced RMA and will hold a charge till they receive my old board once i send in the faulty board.


    I just finalized an Advanced RMA today, I'm going to be pissed if it doesn't solve the issue. Please one of you report back as soon as you can so I don't disassemble my custom loop for nothing.

    Primary Workstation
    PC Part Picker - /wBs9f9
     
    Plex Media Server
    PC Part Picker - /FPNwx6
    #13
    Bumaa
    New Member
    • Total Posts : 2
    • Reward points : 0
    • Joined: 2016/09/08 09:51:43
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/08/28 22:23:19 (permalink)
    I also get the "My exception message: Requested value 'NOP' was not found." error.
     
    This is my second board, the first one that shipped couldn't even post :( That's two bad boards in a row?
    #14
    clabrendon
    New Member
    • Total Posts : 14
    • Reward points : 0
    • Joined: 2010/03/20 14:26:53
    • Location: California
    • Status: offline
    • Ribbons : 0
    Re: Z490 EleetX issues 2020/08/29 17:47:08 (permalink)
    DNUGENTUSMC
    clabrendon
    Enigmas
    EVGA got back with me after I sent them the exceptions.log file from their debug version of ELEET X1. Turns out the issue is caused by a bad micro controller in the motherboard and issued me a RMA to replace it.

    DNUGENTUSMC
    Having the same issue. I assume this is also how you control the RGB on the chipset?


    Yes you need ELEET X1 to use the RGB controller on the motherboard as far as I am aware.

    Yes, they called me today and informed me of the same thing. So that's unfortunate.
     
    DNUGENTUSMC
    I’m not so sure I believe there’s that many brand new boards with a faulty part that prevent the program from working but please keep us updated if the new board works. Are they doing a rapid exchange for you so that you can keep using the mostly working older motherboard until the new one comes in?



    They told me the same thing, so something went amiss somewhere. May only be a handful of boards but they are sending me a Advanced RMA and will hold a charge till they receive my old board once i send in the faulty board.


    I just finalized an Advanced RMA today, I'm going to be pissed if it doesn't solve the issue. Please one of you report back as soon as you can so I don't disassemble my custom loop for nothing.


    Soon as i get it, ill post back here. Not to happy about tearing down my system either, but not as annoying as a custom loop would be that's for sure.

    #15
    DNUGENTUSMC
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2018/05/02 18:40:22
    • Location: Cape Cod, MA
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/09/02 20:14:30 (permalink)
    clabrendon
    Soon as i get it, ill post back here. Not to happy about tearing down my system either, but not as annoying as a custom loop would be that's for sure.



    Was worth getting it all taken care of!
    https://www.facebook.com/I2aMpAnT/posts/10222246746972823?comment_id=10222247326787318&notif_id=1599102445471730&notif_t=feed_comment
     
    https://www.facebook.com/photo.php?fbid=10222246304241755&set=pcb.10222246305561788&type=3&theater
     
     
    Bumaa
    I also get the "My exception message: Requested value 'NOP' was not found." error.
     
    This is my second board, the first one that shipped couldn't even post :( That's two bad boards in a row?



     
    Yikes! This doesn't sound reassuring :\

    Primary Workstation
    PC Part Picker - /wBs9f9
     
    Plex Media Server
    PC Part Picker - /FPNwx6
    #16
    DNUGENTUSMC
    New Member
    • Total Posts : 19
    • Reward points : 0
    • Joined: 2018/05/02 18:40:22
    • Location: Cape Cod, MA
    • Status: offline
    • Ribbons : 1
    Re: Z490 EleetX issues 2020/09/05 00:18:55 (permalink)
    Just got my new board from an advanced RMA, popped it in and (after switching to UEFI boot) it booted right up. Ran E-LEETX1, it updated firmware successfully and now works. Was able to adjust LED finally!
    -NOTE : Be sure to save your BIOS profile for your old board to a USB drive so you can load it on the new board!

    Primary Workstation
    PC Part Picker - /wBs9f9
     
    Plex Media Server
    PC Part Picker - /FPNwx6
    #17
    Jump to:
  • Back to Mobile