jeffhand
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Hey there. I upgraded my motherboard and CPU to the Z390 FTW and 9700K about one month ago. The system posts fine, but it crashes about once a day. System freezes, audio repeats for a second before silencing, screen keeps the old picture, CATERR LED on the MB lights up (75% of the time). It seems like it only crashes after I put it under load (light or heavy, short or long). The weird thing is, it has only ever crashed twice in game. Usually its 5-20m after I finish playing and let the system idle. Things I have done: Reformatted drive and reinstalled Windows Updated BIOS Never OCed Reseated RAM and Graphics Card RAM Test and running each stick individually The power supply is from my old build. Corsair 750 Gold. Same with the graphics card. The old build was very stable. Nothing posts in Event Monitor before the crashes. After crash, the post code is just the last recorded temp, frozen. Anyone have any ideas before I start RMAing the board and CPU? Thanks!!
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GGTV-Jon
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Re: Z390 FTW - CATERR LED after gaming
2019/02/03 10:45:15
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PSU was from "Old Build" - How Old??
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Sajin
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Re: Z390 FTW - CATERR LED after gaming
2019/02/03 13:27:10
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jeffhand
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Re: Z390 FTW - CATERR LED after gaming
2019/02/03 13:47:05
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Thanks Jon and Sajin. PSU is about 3 years old. I have used that post for ideas, but the only item I haven't done is replace the PSU. Given the PSU worked fine on the previous build, I doubt it is the culprit. Might need to take your advise from that thread and start RMAing the CPU.
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GGTV-Jon
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Re: Z390 FTW - CATERR LED after gaming
2019/02/03 14:54:34
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blaise
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Re: Z390 FTW - CATERR LED after gaming
2019/02/03 16:43:35
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Di you do a fresh install of Windows? I had that problem when I tried to get away with a repair rather than a clean installation after a motherboard/CPU change.
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jeffhand
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Re: Z390 FTW - CATERR LED after gaming
2019/02/03 17:16:16
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I did two “resets”, one with the keep your files and one with the erase.
Do you mean using the original usb stick and formatting?
Thanks again for the help!
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blaise
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Re: Z390 FTW - CATERR LED after gaming
2019/02/04 07:41:36
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jeffhand I did two “resets”, one with the keep your files and one with the erase.
Do you mean using the original usb stick and formatting?
Thanks again for the help!
Yes, a format.
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snake_solid
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Re: Z390 FTW - CATERR LED after gaming
2019/02/04 09:27:58
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Before my current rig which only has 3 days: 9600k @ 4,8ghz 1,16v, 4x4gb ballistix elite 3200mhz 1,35v @ 3333mhz, Z390 FTW, Evga Gtx 1060 superclocked 6gb, i had for 2 years a ddr3 AMD rig: a10-7890k, no video card and the same stuff: ssd plextor 256gb, hdd seagate 2to 5900rpm, same keyboard g105, same mouse g400, same monitor and same antec nine hundred two enclosure and i have strictly no problems !! And the major thing i've even not reinstalled my official windows 10 home 64, the only thing i made is to uninstall amd drivers before mounting my new rig that's all, so it means windows can't be the guilty of jeffhand problems... edit: i forgot to say that i've got the same 4 years old psu: seasonic 460w gold fanless: unique +12v rail at 456w/38A
post edited by ForTheWin - 2019/02/04 09:30:38
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Eramaankettu
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Re: Z390 FTW - CATERR LED after gaming
2019/02/23 12:41:10
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Hi, one more "reply from here". I have now 2 different systems to test and it seems to be mobo problem in my opinion. I have 9900K and 9700K Other build for is in total. CPU: 9700K RAM: F4-3200C16D-16GTZR MB: Asus Strix Z390-F with PSU: EVGA 1000W SuperNOVA 1000 G3 *220-G3-1000-X2 Primary build that have the problem is CPU: 9900K RAM: F4-3200C16D-14GTZR MB: EVGA Z390 FTW PSU: Seasonic 1000W PRIME Ultra 1000 Titanium "SSR-1000TR" *New Both systems using Samsung 1TB 970 EVO Plus SSD-levy, M.2 2280, PCIe 3.0 x4,MZ-V7S1T0BW as a only storage media. I got rid of the catastrofic error by adjusting voltage manually. This is freaking me out. Completely new MB and I should start blaming CPU or PSU? Why the increased or manually set voltage for CPU then stabilizes the system? Because windows licence and hard tubing on other computer I do not want to swap so many times the CPU either. I'm just reporting in with the similar problem with same mobo. Hoping for bios update or something like that. Sorry, I forgot to mention that "all temps are around 60" after running 4 hours of prime and I'm using custom watercooling: EKWB Vulcan *new block* Alphacool 480 UT with corsair ML120fans @ 1200rpm D5 pump. As a experienced watercooling enthusiast I assure the problem isn't temperatures or in contact. And to mention also that both systems are now tested only with same EVGA 2080 Ti card. And also to mention my system was freezing once before even starting to install Windows in UEFI!! What I have tried is both memoryes, both CPU:s with strix (9900K works on strix), PSU is to hard to swap also because of lack of cables and custom sleaving thru the case goddammit..
post edited by Eramaankettu - 2019/02/23 12:43:39
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snake_solid
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Re: Z390 FTW - CATERR LED after gaming
2019/02/23 13:41:28
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Eramaankettu Hi, one more "reply from here". I have now 2 different systems to test and it seems to be mobo problem in my opinion. I have 9900K and 9700K Other build for is in total. CPU: 9700K RAM: F4-3200C16D-16GTZR MB: Asus Strix Z390-F with PSU: EVGA 1000W SuperNOVA 1000 G3 *220-G3-1000-X2 Primary build that have the problem is CPU: 9900K RAM: F4-3200C16D-14GTZR MB: EVGA Z390 FTW PSU: Seasonic 1000W PRIME Ultra 1000 Titanium "SSR-1000TR" *New Both systems using Samsung 1TB 970 EVO Plus SSD-levy, M.2 2280, PCIe 3.0 x4,MZ-V7S1T0BW as a only storage media. I got rid of the catastrofic error by adjusting voltage manually. This is freaking me out. Completely new MB and I should start blaming CPU or PSU? Why the increased or manually set voltage for CPU then stabilizes the system? Because windows licence and hard tubing on other computer I do not want to swap so many times the CPU either. I'm just reporting in with the similar problem with same mobo. Hoping for bios update or something like that. Sorry, I forgot to mention that "all temps are around 60" after running 4 hours of prime and I'm using custom watercooling: EKWB Vulcan *new block* Alphacool 480 UT with corsair ML120fans @ 1200rpm D5 pump. As a experienced watercooling enthusiast I assure the problem isn't temperatures or in contact. And to mention also that both systems are now tested only with same EVGA 2080 Ti card. And also to mention my system was freezing once before even starting to install Windows in UEFI!! What I have tried is both memoryes, both CPU:s with strix (9900K works on strix), PSU is to hard to swap also because of lack of cables and custom sleaving thru the case goddammit..
I'm not sure your Z390 FTW crashes with both 9900k and 9700k ? You do have the 1.03 last bios version on it ? Look at my rig in signature i only have a 460w psu and all is running fine !!
EVGA Z390 FTW | 9600K 5.0GHZ 1,25v (auto) | 4x4GB BALLISTIX ELITE 3200 CL16 XMP 1,35v @ 4133 CL19 1,35v | EVGA GTX 1060 6GB SUPERCLOCKED |
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Eramaankettu
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Re: Z390 FTW - CATERR LED after gaming
2019/02/23 14:23:11
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Yes. 9600K and 9900K aren't the same rock or have similar voltage characteristics. Neither 9700. Didn't wan't to pull it out and again install windows. For now I'm quite disappointed with the mobo :| For me the information that the 9900K and both rams and even XMP profiles are working on strix is enough to prove that the CPU isn't broken. I do not care even if the 9700K or 9600K would be working with this board cause I bought it keeping in mind that I would have working good mobo for OC (in windows/BIOS) for the expensive rock. Thou I should have invested to Dark if it would have been better..
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snake_solid
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Re: Z390 FTW - CATERR LED after gaming
2019/02/23 15:28:11
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Yeah poor Era... All three 9900/700/600k are brothers built in the same rock and own the same genuine 9th gen P0 revision, what differ from each other are HT and cores amount... apparently only 9600k is the real 95w, the 9700k is 105w and 9900k is 120w at idle... So yeah it seems that your z390 ftw to be faulty... will you do any RMA procedure for it ?
EVGA Z390 FTW | 9600K 5.0GHZ 1,25v (auto) | 4x4GB BALLISTIX ELITE 3200 CL16 XMP 1,35v @ 4133 CL19 1,35v | EVGA GTX 1060 6GB SUPERCLOCKED |
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Eramaankettu
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Re: Z390 FTW - CATERR LED after gaming
2019/02/26 05:41:04
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Exactly that. And also the fact that all the rocks have different voltage/Hz ratios. That could be one of my "problems" because LLC or how is called in UEFI started to stabilize the CPU with -50% setting. Now it have still quite high voltage and I have hard time to keep the cpu cool even with custom water cooling at 25*C liquid. In few weeks I have opportunity to install it to naked mount and hopefully that helps. And answer to RAM is clear. Yes if it does not start to work like it should. I think that I have plenty of time with 10y warranty? So why rush.
post edited by Eramaankettu - 2019/02/26 05:43:46
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snake_solid
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Re: Z390 FTW - CATERR LED after gaming
2019/02/26 12:39:34
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The manufacturer guarantee is for 3 years for mainboards and graphics cards... in my case i would rush because i really dislike having faulty products above all for the price paid !!
EVGA Z390 FTW | 9600K 5.0GHZ 1,25v (auto) | 4x4GB BALLISTIX ELITE 3200 CL16 XMP 1,35v @ 4133 CL19 1,35v | EVGA GTX 1060 6GB SUPERCLOCKED |
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Eramaankettu
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Re: Z390 FTW - CATERR LED after gaming
2019/02/26 23:49:01
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ForTheWin The manufacturer guarantee is for 3 years for mainboards and graphics cards... in my case i would rush because i really dislike having faulty products above all for the price paid !!
I gave "the feedback" for various reasons. 1st: That OP/EVGA/Random guy who search for similar issues, doesn't think that he is alone and only with that problem. 2nd: To find support or conclusion I do not think that the problem is HW problem, rather than problem how it is handling the CPU. CPU:s are unique and so are those voltages. Thus even if the 99% of Intel spec processors would run smoothly can the problem still be in UEFI for the 1%. Returning RMA without CPU example could be waste of time. (for EVGA and for me) For some strange reason I really believe that I have longer warranty than 3y. Should I also contact support to fix issue with warranty lenght? (Sarcastic as )
post edited by Eramaankettu - 2019/02/26 23:54:02
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snake_solid
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Re: Z390 FTW - CATERR LED after gaming
2019/02/27 10:11:09
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Oh you maybe have more than 3 years of warrantee if you paid an extra guarantee when you registered your product otherwise the regular mainboard guarantee as well as for graphics cards is 3 years... and for your issue if you don't want to make a rma it means that your issue isn't as severe as it seems and you can handle with it so that's fine
post edited by ForTheWin - 2019/02/28 08:14:10
EVGA Z390 FTW | 9600K 5.0GHZ 1,25v (auto) | 4x4GB BALLISTIX ELITE 3200 CL16 XMP 1,35v @ 4133 CL19 1,35v | EVGA GTX 1060 6GB SUPERCLOCKED |
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Eramaankettu
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Re: Z390 FTW - CATERR LED after gaming
2019/02/27 13:42:41
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Do you want me to make RMA? Will it fix the problem or not? Will the RMA need to be made with the CPU or without? CPU and RAM is bought from www . jimms . fi MB is bought straight from EVGA. If the problem is in MB and it is only visible with "my CPU or mine RAM" is it good thing to RMA whole bundle to Jimms or only MB to EVGA?
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snake_solid
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Re: Z390 FTW - CATERR LED after gaming
2019/02/28 08:18:30
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Era, the best way to do is to call the Evga support center and to explain what is your issue and after that you will know whether this issue will enter in the guarantee sheets.
EVGA Z390 FTW | 9600K 5.0GHZ 1,25v (auto) | 4x4GB BALLISTIX ELITE 3200 CL16 XMP 1,35v @ 4133 CL19 1,35v | EVGA GTX 1060 6GB SUPERCLOCKED |
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