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Helpful ReplyHot!Z390 Dark RAM XMP suddenly not bootable after GPU died.

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HE4THEN
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2020/08/09 14:17:22 (permalink)
Good morning/day/evening EVGA community,
 
Just recently I had experienced a GPU failure (no image output on multiple systems) which is to be RMA‘d this week.
 
Now, after the GPU had died I am having trouble with my system RAM(Ballistix Elite 16GB (8GBx2) DDR4-4000 UDIMM) or(?) the motherboard (EVGA Z390 Dark) running the XMP profile.
Whenever I try to run 2 sticks with XMP enabled, which worked like a charm ever since I bought all the parts and put the system together, I am getting no video output and it shows a few post codes.
 
Sometimes but not always it even leads to (that red LED):
CATERR - Catastrophic Error on the processor a. RED: Processor error has occurred.
 
Now the system has a EVGA GTX 1060 in it and it and everything is stable with 1 stick but not with 2 sticks (XMP = no boot).
 
What could be the reason for it? RAM bad? Motherboard bad? CPU degradation(runs fine at stock and 1.250 vCore / -0.050 Core Voltage Offset)?
 
Thanks in advance for any replies!
 
EDIT: Both RAM sticks passed full memtest86 run when being used individually.

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Sajin
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 14:39:34 (permalink)
Cpu imc degration would be my guess.

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HE4THEN
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 14:56:24 (permalink)
Sajin
Cpu imc degration would be my guess.

 
Thanks for the quick response Sajin.

It happened exactly the same time the GPU died. Could it be correlated by any chance?
This is how it happened:
PC cold start (first time of the day), 5-10 minutes of browsing(YouTube, text pages etc), screen freeze, restart, no output, GPU dead, GPU replaced, no output, 1 stick removed, PC starts with output.
 
Is there a way to make/be sure it is the IMC by any chance? I'm not even sure what's the gurantee situation on a 9900KS. 

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Sajin
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 15:31:21 (permalink) ☄ Helpfulby HE4THEN 2020/09/02 00:24:17
No problem. No way to really check unless you don’t mind using massive amounts of voltage (which could also cause more degration issues) to see if you can get it going again because the imc may need massive amounts of voltage to make it work properly now. 1.3v vsa/vccio is the most voltage you should use.
post edited by Sajin - 2020/08/09 15:44:18

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 16:45:28 (permalink)
Sajin
No problem. No way to really check unless you don’t mind using massive amounts of voltage (which could also cause more degration issues) to see if you can get it going again because the imc may need massive amounts of voltage to make it work properly now. 1.3v vsa/vccio is the most voltage you should use.



Yes, wouldn't want to go higher than that. Been thinking to get it replaced (CPU) since it is within the 1 year period.
 
Just checked on one of my first threads here on EVGA with out-of-the-box readings. IO and SA were 1.32~ and I think it might have been running like that for a while.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 16:53:10 (permalink)
Let us know how the cpu replacement goes.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 17:32:30 (permalink)
Just read the vCore from the debug LED (on the motherboard) and it displayed 1.428 voltage when doing CPU-Z stress test. The debug LED should be the most accurate, right? Stopped it right away of course. Everything at auto (nothing changed in BIOS).
Then I just set the IO SA to 1.3v for a boot and it made the WiFi chip/function disappear completely. Reset CMOS and it is back to life at all stock/auto.
Everything still leads to CPU?

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 17:41:40 (permalink)
Yes, if both sticks work fine at default non xmp values when both are plugged into the board.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 17:54:17 (permalink)
Yes, both in - working without XMP.
I guess XMP is not that safe to use after all (in some cases) and lesson was learned here to do everything manually so IO SA doesn't get shot up that high.
 
Been just reading:
 
https://www.intel.com/content/www/us/en/support/articles/000054907/processors/intel-core-processors.html
 
INTEL
Note 
Altering the frequency and/or voltage outside of Intel specifications may void the processor warranty. Examples: Overclocking and enabling Intel® XMP, which is a type of memory overclocking, and using it beyond the given specifications may void the processor warranty. If an overclocked processor was enrolled in the Performance Tuning Protection Plan (PTPP), the protection plan will cover processor replacement only, not memory replacement

 

 

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 17:58:08 (permalink) ☄ Helpfulby HE4THEN 2020/08/25 13:22:10
The i9 9900KS has more power headroom than any other CPU for that socket. Also, in my experience, the 3 9900KS I tested were way more capable of powering the 4000MHz+ RAM than any other chip I had. The two i9 9900K's I attempted to run my 4266MHz CL17 RAM on, didn't even boot... I even tried pushing the voltage to 1.55v and blast a fan directly onto the RAM, had more luck with a i7 8086K...

I would suggest disconnecting any other hard drives except for the drive running the OS. I've had HDD's cause boot failures in the past and allow a successful boot intermittently but it could be a failing drive.
 
I would consider checking the PSU, you moved from a RTX 2080Ti over to a GTX 1060 which takes considerably less power to run, you can monitor that with software like PC Wizard to see how your voltages look when you stress your hardware. 

I've had a similar problem like that on my i9 9900KS when I had it... it even happens on my i9 10900K. Sometimes a windows update will mess with my overclock and I have to figure out the new voltage requirements. I would suggest setting the XMP profile and after the profile is enabled, manually set the voltage up .5 from what the XMP profile uses (Example: XMP uses 1.35v so set to 1.4v.) That is what fixed my problems. Also, be aware... that's voltage range where you need to watch your temps, make sure those RAM sticks are getting some decent air flow.
 
**SIDE NOTE**
I sold my i9 9900KS cause it was worth way more than what I paid for it. I would consider that as an option to move over to Z490. I posted mine on eBay for $775 and it sold in less than 2 hours.
post edited by RainStryke - 2020/08/09 21:14:32

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/09 18:03:58 (permalink)
👍

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/25 13:37:16 (permalink)
RainStryke
The i9 9900KS has more power headroom than any other CPU for that socket. Also, in my experience, the 3 9900KS I tested were way more capable of powering the 4000MHz+ RAM than any other chip I had. The two i9 9900K's I attempted to run my 4266MHz CL17 RAM on, didn't even boot... I even tried pushing the voltage to 1.55v and blast a fan directly onto the RAM, had more luck with a i7 8086K...

I would suggest disconnecting any other hard drives except for the drive running the OS. I've had HDD's cause boot failures in the past and allow a successful boot intermittently but it could be a failing drive.
 
I would consider checking the PSU, you moved from a RTX 2080Ti over to a GTX 1060 which takes considerably less power to run, you can monitor that with software like PC Wizard to see how your voltages look when you stress your hardware. 

I've had a similar problem like that on my i9 9900KS when I had it... it even happens on my i9 10900K. Sometimes a windows update will mess with my overclock and I have to figure out the new voltage requirements. I would suggest setting the XMP profile and after the profile is enabled, manually set the voltage up .5 from what the XMP profile uses (Example: XMP uses 1.35v so set to 1.4v.) That is what fixed my problems. Also, be aware... that's voltage range where you need to watch your temps, make sure those RAM sticks are getting some decent air flow.
 
**SIDE NOTE**
I sold my i9 9900KS cause it was worth way more than what I paid for it. I would consider that as an option to move over to Z490. I posted mine on eBay for $775 and it sold in less than 2 hours.




 
Thanks for your detailed answer RainStryke!
 
I just got the RMA card and tried right away. But I am getting the same problem.
Have not tried to go higher on the RAM voltage yet - but I might try that another time.
 
RAM temps were 38°C (100°F) on lower bank where upper bank is like 1°C higher usually. 
Might be a stupid question but does going up with the RAM voltage (XMP enabled) automatically raise the IO and SA voltages?
 
 
So far I am not getting much from Intel Customer Support except the same questions over and over.
They told me my RAM (current Ballistix) is not compatible with my Z390 because it is not on the EVGA supported RAM list. 
So I got some RAM from a friend for a quick test and that was a older but supported kit (as listed on the EVGA supported RAM list). 
They do refer to the supported RAM list when looking at the Ballistix - but when I sent them the product code for the supported one they said:"Maybe not supported - check supported list." Not the exactly their words but kind of like that. 
 
Tried switching off all HDD's/SSD's - no luck.
Tried using all BIOS switch positions - no luck.
Tried switching RAM banks - no luck.
Tried with the RMA graphics card - no luck.
 
Sadly, I do not have the possibility to try another CPU or maybe try the CPU on another mainboard. 

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/25 14:29:39 (permalink)
I agree with the previous responses.  I would just add that you should RMA the 9900ks.  I recently experienced the same issue of loosing a memory channel on the IMC of a 9900KS.
 
Intel asked me to take an image of the QR code on the CPU and within two days of receiving the CPU approved and sent me a check for more than the MSRP... Just as expected. Intel and AMD respect their warranty's and their customers....
post edited by Zeddivile - 2020/08/25 14:31:48

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/25 19:48:06 (permalink)
I don't think the RAM voltage is linked to those unless there is something else going on with the XMP profile, i'm 99% sure it's not.
 
If it's something with the CPU, you must get it sorted quickly, cause that warranty only lasts 1 year on the 9900KS. That's another reason I sold it and went with the 10900K where I have the standard 3 year warranty.
 
XMP is very finicky. It's not promised and marketing on it at this point is misleading. I've had my fair share of working with high frequency RAM. My Gigabyte Z390 Master does great with my 4x8GB 4266MHz CL17 kit as long as it's paired with a i7 9700K, the i7 8086K I had would boot with it, but I would get a bunch of soft crashes in the OS.  The i9 9900KS was a little better, but still had some random crashes... Even my i9 10900K doesn't really work with that kit. So I decided to move down to a 4000MHz CL18 kit. Also, they don't always promise the full kit works, sometimes it can be just 1 DIMM or 2 DIMM's and not all 4 even though a kit of 4 can show up on the list. MSI does a good job of telling you what configuration works, my Z390 ACE also has strong memory support.
 
Do you have the latest BIOS for your motherboard?
Have you checked the Power Supply? Also, make sure you are not using modular cables from a previous power supply.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/26 09:30:44 (permalink)
Here is a short clip (in slow motion) of what post codes I get when activating XMP. Motherboard turns into light show with white and green LED‘s blinking at the same speed as well:
 
https://streamable.com/c7xe66
 
Zeddivile
I agree with the previous responses.  I would just add that you should RMA the 9900ks.  I recently experienced the same issue of loosing a memory channel on the IMC of a 9900KS.
 
Intel asked me to take an image of the QR code on the CPU and within two days of receiving the CPU approved and sent me a check for more than the MSRP... Just as expected. Intel and AMD respect their warranty's and their customers....



Thanks! I really would like to get a replacement, I told them quite a few times - also told them I purchased the Protection Plan but they keep asking me to try the CPU on another motherboard or try another CPU on my motherboard. But I do not have the possibility to do so. 
 
RainStryke
I don't think the RAM voltage is linked to those unless there is something else going on with the XMP profile, i'm 99% sure it's not.
 
If it's something with the CPU, you must get it sorted quickly, cause that warranty only lasts 1 year on the 9900KS. That's another reason I sold it and went with the 10900K where I have the standard 3 year warranty.
 
XMP is very finicky. It's not promised and marketing on it at this point is misleading. I've had my fair share of working with high frequency RAM. My Gigabyte Z390 Master does great with my 4x8GB 4266MHz CL17 kit as long as it's paired with a i7 9700K, the i7 8086K I had would boot with it, but I would get a bunch of soft crashes in the OS.  The i9 9900KS was a little better, but still had some random crashes... Even my i9 10900K doesn't really work with that kit. So I decided to move down to a 4000MHz CL18 kit. Also, they don't always promise the full kit works, sometimes it can be just 1 DIMM or 2 DIMM's and not all 4 even though a kit of 4 can show up on the list. MSI does a good job of telling you what configuration works, my Z390 ACE also has strong memory support.
 
Do you have the latest BIOS for your motherboard?
Have you checked the Power Supply? Also, make sure you are not using modular cables from a previous power supply.




Thank you. Tried with 1.4v and it still wouldn’t boot. Now here is the strange part:
a single stick on slot/bank #1 (the lower bank) works with XMP enabled
2 sticks on the other hand not, even with XMP disabled crash after sometime
 
One can only assume it really is the memory channel/IMC or could it be the motherboard? Upper slot bad?
 
BIOS is the latest 1.07 
PSU I don‘t know what to check for - but it is a EVGA SuperNOVA 1000 G+
PSU cables are the ones that came with the PSU 
 
 

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/26 10:06:59 (permalink)
Can confirm: If using one stick in upper bank with XMP or without XMP = CRASH / CATERR

CPU channel or motherboard slot?

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/26 15:12:48 (permalink) ☄ Helpfulby HE4THEN 2020/08/26 16:00:28
You could snag a processor like this to figure out if it's the motherboard:
https://www.newegg.com/intel-core-i3-9th-gen-core-i3-9100f/p/N82E16819118072
 
I've had that happen on a Z390 Gigabyte board. Luckily I had my wife's i3 8100 to use. I was so happy it was the motherboard and not the processor. It was just the second channel on the motherboard.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/26 16:00:35 (permalink)
Purchased. Will report here after testing with the 9100F.  

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/26 16:08:57 (permalink)
I decided to return my i7 8700K I had because I didn't have any real plans for it... Luckily Newegg took it back because it was unopened. I now have an extra MSI MEG Z390 ACE laying around. Hit me up in PM's if you need a new board, I know it's in good condition, i'm not really trying to sell it right now but I would rather see it in good use and I can get you a pretty good deal on it.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 07:30:02 (permalink)
RainStryke
I decided to return my i7 8700K I had because I didn't have any real plans for it... Luckily Newegg took it back because it was unopened. I now have an extra MSI MEG Z390 ACE laying around. Hit me up in PM's if you need a new board, I know it's in good condition, i'm not really trying to sell it right now but I would rather see it in good use and I can get you a pretty good deal on it.


Thanks for the offer. 
 
I just got the i3-9100F and it booted with 2 sticks, then booted with 2 sticks XMP but crashed shortly.
 BLUESCREEN SYSTEM SERVICE EXCEPTION
 
Now, it doesn’t start with both sticks, also doesn‘t start with only the upper bank of the Z390 DARK.
 
I am starting to become a little upset with the situation since I now think about doing an RMA for the Z390 but I DO NOT want to get a refurbished/scratched/full of hair exchange unit.
Any suggestions on what might be the problem now after testing with i3-9100F?
 
 
 

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 10:50:16 (permalink)
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x3b--system-service-exception

0x3b points to a cpu issue. When overclocking 3b usually means you need more vcore added to the cpu to become stable.

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HE4THEN
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 13:37:57 (permalink)
Thanks. That was with a brand new 9100F out of the box at standard settings and standard RAM timings. Could it be the motherboard? I checked RAM slots for damage and also motherboard CPU socket pins for damage. Nothing. Both are ok. Also no thermal paste o. It and always using non-conductive thermal paste.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 14:26:41 (permalink)
do you have any other kits of ddr4? the z390dark isnt exactly optimized for micron rev E which is what that ballistix max 4000kit is. i have it also, but i also have a small mountain of Bdie. that kit isnt on the QVL and its not exactly a secret that the dark does best with samsung Bdie memory ICs. so the fact that it does fine at jedec (stock) and then hangs or crashes at XMP sounds isnt out of the question.

its also possible the memory controller might just need more voltage. 
set Vccio and VCCSA to 1.300v each and see if the crashes still happen.

report back


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RainStryke
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 14:46:26 (permalink)
HE4THEN
Thanks. That was with a brand new 9100F out of the box at standard settings and standard RAM timings. Could it be the motherboard? I checked RAM slots for damage and also motherboard CPU socket pins for damage. Nothing. Both are ok. Also no thermal paste o. It and always using non-conductive thermal paste.



Unplug the PC and pull the battery out of the CMOS for about 20 min. It should reset everything back to defaults and let you get back in. Probably just a stuck XMP profile causing issues.

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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 15:39:00 (permalink)
So it booted with two sticks without xmp, but were you able to use the computer at those settings very long before switching to xmp?

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#25
RainStryke
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/08/28 15:42:49 (permalink) ☄ Helpfulby HE4THEN 2020/09/02 00:23:48
Okay... Did some research - I thought you were having an issue with the second channel on your board. Also, the 9100F has a lesser IMC, rated at 2400MHz.

Some memory types just don't work well with those boards, it also looks like EVGA does not really support Crucial XMP RAM at all when looking at the QVL list.
https://www.evga.com/support/motherboard/


I was curious if my boards QVL to see if it could support your RAM. They have 64 entries for Crucial, they support like 1000+ XMP configurations where EVGA has a basic list. Looks like most of their support is geared towards G.Skill then Corsair with a few Kingstons, but that's about it after the 4 Crucial kits they support. You could return the CPU for store credit and move to a G.Skill kit... this one is on the QVL list:
https://www.newegg.com/g-skill-32gb-288-pin-ddr4-sdram/p/N82E16820232575
 
This is the fastest kit they support on your board:
https://www.newegg.com/g-skill-16gb-288-pin-ddr4-sdram/p/N82E16820232759
 
There is a guy on these forums that had some really good luck with Patriot Viper RAM. ***PLEASE NOTE THIS IS LUCK OF THE DRAW*** Not everyone's Z390 Dark is going to work with this.
https://forums.evga.com/Patriot-viper-steel-ddr-4400-MHz-is-cheap-17000-ish-m2964431.aspx

I actually purchased it right away when I found out about it, thinking it would work with my Gigabyte Z390 Master. I couldn't get 1 stick to boot with XMP enabled, and that kit has a secondary profile that runs it at 4133MHz too. Didn't work out, so I had to pay.... too much to get the kit I wanted. Here's the Patriot RAM:
https://www.newegg.com/patriot-16gb-288-pin-ddr4-sdram/p/N82E16820225144
 
Who knows... if you feel like putting in the effort, someone at EVGA might be able to help you get it to work. But it might be a problem if your memory is Dual sided... Most of EVGA's support is geared towards Samsung single sided kits under the G.Skill name. 

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#26
HE4THEN
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/09/01 17:29:58 (permalink)
Nealx01
do you have any other kits of ddr4? the z390dark isnt exactly optimized for micron rev E which is what that ballistix max 4000kit is. i have it also, but i also have a small mountain of Bdie. that kit isnt on the QVL and its not exactly a secret that the dark does best with samsung Bdie memory ICs. so the fact that it does fine at jedec (stock) and then hangs or crashes at XMP sounds isnt out of the question.

its also possible the memory controller might just need more voltage. 
set Vccio and VCCSA to 1.300v each and see if the crashes still happen.

report back




It worked since I purchased and built the PC - worked really well to be honest. Never had any issues related to memory as I can remember. That is why I was surprised to get memory issues. VCCIO and VCCSA does go up to 1.310 when activating XMP. Another forum user told me it was quite high when I first posted about the system (out-of-the-box-settings).
 
Sajin
So it booted with two sticks without xmp, but were you able to use the computer at those settings very long before switching to xmp?



It always did since I created this post, yeah. But shortly after crashed. It was a sometimes-boots sometimes-doesn't-boots situation. Never booted again with XMP.
 
RainStryke
Okay... Did some research - I thought you were having an issue with the second channel on your board. Also, the 9100F has a lesser IMC, rated at 2400MHz.

Some memory types just don't work well with those boards, it also looks like EVGA does not really support Crucial XMP RAM at all when looking at the QVL list.
https://www.evga.com/support/motherboard/


I was curious if my boards QVL to see if it could support your RAM. They have 64 entries for Crucial, they support like 1000+ XMP configurations where EVGA has a basic list. Looks like most of their support is geared towards G.Skill then Corsair with a few Kingstons, but that's about it after the 4 Crucial kits they support. You could return the CPU for store credit and move to a G.Skill kit... this one is on the QVL list:
https://www.newegg.com/g-skill-32gb-288-pin-ddr4-sdram/p/N82E16820232575
 
This is the fastest kit they support on your board:
https://www.newegg.com/g-skill-16gb-288-pin-ddr4-sdram/p/N82E16820232759
 
There is a guy on these forums that had some really good luck with Patriot Viper RAM. ***PLEASE NOTE THIS IS LUCK OF THE DRAW*** Not everyone's Z390 Dark is going to work with this.
https://forums.evga.com/Patriot-viper-steel-ddr-4400-MHz-is-cheap-17000-ish-m2964431.aspx

I actually purchased it right away when I found out about it, thinking it would work with my Gigabyte Z390 Master. I couldn't get 1 stick to boot with XMP enabled, and that kit has a secondary profile that runs it at 4133MHz too. Didn't work out, so I had to pay.... too much to get the kit I wanted. Here's the Patriot RAM:
https://www.newegg.com/patriot-16gb-288-pin-ddr4-sdram/p/N82E16820225144
 
Who knows... if you feel like putting in the effort, someone at EVGA might be able to help you get it to work. But it might be a problem if your memory is Dual sided... Most of EVGA's support is geared towards Samsung single sided kits under the G.Skill name. 




Thanks for the detailed reply. The kit worked out-of-the-box right away and never caused any issues with XMP enabled. Really did notice the FPS difference in some games with the kit running at 4.000MHz.
Though I found the problem (I am pretty sure) I will use your post for future RAM upgrades on the DARK. Since a lot of people mention the QVL I will go by the list instead of just buying whatever I see fit. Lesson learned. 
 
Thanks to all of you replying to the thread. Here is what I am sure of is causing the issue and what I have a few questions about:
 

 

 
That is the upper port which is also causing the issues has corrosion (?). 2 pins to be exact.
Surrounding areas are clear, no corrosion. What do now? Should I RMA it or should I try and clean it since I purchased a great product, functioning, new and would not like to get something refurbished in return or at least try and avoid it.
 
Now here is the question:
How do these pins get corrosion?
Is the RAM slot permanently damaged?
Could it be correlated to the GPU death? (same time RAM issues appeared)
 
 

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#27
Nealx01
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/09/01 18:04:15 (permalink) ☄ Helpfulby HE4THEN 2020/09/02 00:23:53
looks like liquid damage. might be, might not be cant say for sure. i suggest either
A) submiting an RMA ticket for the board
or
B) getting a new and clean toothbrush with some 90-99% rubbing alochol and giving that corosion spot a good cleaning to the best of your ability. be somewhat delicate not to bend or force anything too hard. but a soft/normal toothbrush and some good rubbing alcohol should clean that corrosion up fairly well.. the worry is what you cant see and whatever else might be damaged if thats the case. 
the fact your GPU went down the same time you started having problems with ram also probably isnt a coincidence. 
did you have an AIO mounted to the top of the case or something? leave a soda can or bottle on top the case (summertime and condensation can be a real **** if you forget how serious it can be)?
option A) might be the wisest option, if they decline andsend it back you can always try option B.
best of luck, let us know what happens


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HE4THEN
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/09/01 18:23:05 (permalink)
Thanks for the quick reply.
 
The case is on a cupboard which is way higher than the table on which the monitor, keyboard etc is on.
I never put any cans or any liquid containers near or on on the PC case even if it's turned off or hardware removed from it.
 
Would like to try the rubbing alcohol solution but I am afraid that could void a warranty claim if try and fix it myself or damage more than is damaged. I'll call support to see what can be done.
I've recently moved to seaside where I live really close to the sea (about 200m~). Could that be an issue? Had plenty of days in the last few months where it went from hot and humid to cold and reverse as well. On the other hand I can't imagine for the RAM slot to be precisely damaged only at these 2 pins. RAM modules itself show no signs of corrosion.
 
CLC 360 (3 fans) is mounted at the top, yes, there is no other way to mount it in the DG-86 case.

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#29
Nealx01
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Re: Z390 Dark RAM XMP suddenly not bootable after GPU died. 2020/09/01 19:27:32 (permalink) ☄ Helpfulby HE4THEN 2020/09/02 00:23:57
The fact that it is just that spot in the RAM slot and you also had GPU trouble is why I threw out the idea of liquid damage. Hard to know. You may have just gotten unlucky somehow.
I will say you should go over that AIO with a really good eye and make sure it isn't dripping or compromised at all.
The rubbing alcohol and toothbrush idea should be fairly safe and idiot proof. But its hard to recommend people do things like that when they do likely have a valid warranty claim they can use. One can't know how comfortable someone is doing something like that. And chances are the person in need of help isn't comfortable. So its safer to just recommend sending it in.


And not to blame your living location or anything but people living that close to water have had metal issues with rust and tarnish ect. It could have nothing to do with it. Its just impossible to say.


#30
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