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Hot!Z390 Dark Intel Network Connection

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mhijazi
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2019/10/31 09:58:55 (permalink)
Hello Guys. I have a weird problem with one of the Intel network adapters. Out of no where , this connection "Ethernet Connection I219-V" disappear from the list. And in computer management, it will show a warning next to it. Problem is when I switch to BIOS 2 or 3 , it works just fine. It happened before and I kept uninstalling / installing , changing cables switching between BIOS 1 to 3 and it worked. Now this problem came back again. I tried switches to BIOS 3 and back to 1 it didn't  work as well. I am using the other connection for now.
 
Anyone had this weird behavior before ?
#1

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    Cool GTX
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    Re: Z390 Dark Intel Network Connection 2019/10/31 10:05:31 (permalink)
    Confirm the NIC is On in BIOS
     
    Check MB socket for dust or other object
     
    Check CAT5 wire - replace with known good one
     
    What do you see in Device Manger ?
     
    CMOS Battery could be weak - maybe ?

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    #2
    mhijazi
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    Re: Z390 Dark Intel Network Connection 2019/10/31 10:08:42 (permalink)
    It is on in BIOS. not sure but if CMOS battery is weak , when I turn off PC completely and discharge it and turn it on again , I should lose my BIOS settings which is not the case.
     
    This is what I see in device manager "
    his device cannot start. (Code 10)
    {Operation Failed}
    The requested operation was unsuccessful."
     
    however when I move to BIOS 2, or BIOS 3. it works.


    Edit: I remember now. Reflashing BIOS resolved the issue on BIOS 1. But I wonder why this is happening. I just reflashed the BIOS and it started working again .
    post edited by mhijazi - 2019/10/31 10:22:40
    #3
    Cool GTX
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    Re: Z390 Dark Intel Network Connection 2019/10/31 10:36:45 (permalink)
     
    CMOS chip issue ?
     
    Short on MB ?  hair, dust, tin whiskers ..............
     
    battery is cheap & usually easy to change
     
    Do the other BIOS positions work without reflashing ?

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    #4
    mhijazi
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    Re: Z390 Dark Intel Network Connection 2019/10/31 10:39:55 (permalink)
    It is a new build. 2 months old. I blow it regularly.
     
    When this issue happens, and I switch to BIOS 2 or BIOS 3, it works without reflashing. So far when the issue happens, only reflashing resolves it.
    #5
    Cool GTX
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    Re: Z390 Dark Intel Network Connection 2019/10/31 10:46:56 (permalink)
    If you stay on BIOS 2 or BIOS 3 --> does it happen to fail ?
     
    Do you save BIOS pos #1 to Default settings --> Before flashing ?

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    #6
    Sajin
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    Re: Z390 Dark Intel Network Connection 2019/10/31 11:00:34 (permalink)
    Make sure you're using the latest drivers for your nic. If that doesn't solve the issue then it sounds like the hardware may be faulty.

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    #7
    mhijazi
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    Re: Z390 Dark Intel Network Connection 2019/10/31 11:52:35 (permalink)
    Cool GTX
    If you stay on BIOS 2 or BIOS 3 --> does it happen to fail ?
     
    Do you save BIOS pos #1 to Default settings --> Before flashing ?




    Yes. I tried to reset BIOS 1 while issue persists but that didn't resolve the issue. only reflashing fixes it.  I didn't try to check if the issue will occur on BIOS 2 or 3. but it is something to try if the issue happens again. 
     
    Sajin
    Make sure you're using the latest drivers for your nic. If that doesn't solve the issue then it sounds like the hardware may be faulty.




    I have the latest drivers installed. hardware could be faulty ... but I don't want to go through RMA . because I have to ship it internationally from my own pocket and again pay for it on the way back. If it keeps happening on NIC 1 , I will just forget about it and use NIC 2.
    post edited by mhijazi - 2019/10/31 13:36:54
    #8
    rjohnson11
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    Re: Z390 Dark Intel Network Connection 2019/11/02 00:57:34 (permalink)
    I don't know if there is a BIOs chip for this motherboard that EVGA could send to you. Contact EVGA tech support. 

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    #9
    Cool GTX
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    Re: Z390 Dark Intel Network Connection 2019/11/02 03:06:29 (permalink)
    rjohnson11
    I don't know if there is a BIOs chip for this motherboard that EVGA could send to you. Contact EVGA tech support. 




    Chip is replaceable
     
    Manual  p137

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    #10
    mhijazi
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    Re: Z390 Dark Intel Network Connection 2019/11/02 07:31:41 (permalink)
    When I first contacted support they suggested to switch to another BIOS . When I asked about the reflashing thing support asked me to try it . And when it worked I thought it was resolved for good. If it happens again , I will switch to another BIOS, if happens again after switching BIOS I will ask for chip replacement . Thanks for the heads up.
    post edited by mhijazi - 2019/11/03 10:57:26
    #11
    FlaatSixx
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    Re: Z390 Dark Intel Network Connection 2019/11/03 10:22:36 (permalink)
    Funny you should post that, as I am seeing the same thing on my Z390 Dark at the moment which I have emailed support about. 
    I have tried my Linux on a USB stick and the adaptor isn't found from looking around on the internet it looks like it goes in to some low power state and its recomend to leave the battery out for a few hours but that was from another forum. 
    I also have the tpm module doing the same thing with the code 10 error. 
     
    So I have just backed my BIOS up to a USB and ill leave the battery out tomorrow to see what it does. 
    #12
    mron0903
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    Re: Z390 Dark Intel Network Connection 2019/11/04 08:10:45 (permalink)
    This is very interesting, as I have experienced the same issue.. I haven't updated to the latest bios (1.07) which I will try tonight and see if it comes back.. Will update later today. 
    #13
    FlaatSixx
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    Re: Z390 Dark Intel Network Connection 2019/11/04 14:59:26 (permalink)
    So I managed to get some trouble shooting done on this yesterday, I have 3 BIOSs loaded on my board 1.07, 1.06 and 0.92 XOC BIOS.
     
    So I have tried the following: 
     
    Reset and leave the battery out (BIOS 1.07) - No Luck
    Change the BIOS Dip switch 2 to BIOS 1.06 and run a default settings - No Luck
    Change the BIOS Dip switch 3 (This is the removeable one) to BIOS 0.92 and run a default settings and it seems it brought my TPM 2.0 and Intel 219v back to life. 
     
    So I have then swapped back to my normal BIOS (1.07) with my OC profile applied and it works as expected. 
     
    I believe its to do with the ultra low power mode on the Intel 219v, that's causing the problems and changing BIOS's / Resets brings it back to life. 
    #14
    MrEWhite
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    Re: Z390 Dark Intel Network Connection 2019/11/04 16:57:47 (permalink)
    Same issue here on my brand new Z390 Dark. I think it's a BIOS issue, but I'm on the latest one.
    #15
    mhijazi
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    Re: Z390 Dark Intel Network Connection 2019/11/04 21:42:52 (permalink)
    Hmm. Looks like a general issue. At least good to know that I am not the only one.
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    MrEWhite
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    Re: Z390 Dark Intel Network Connection 2019/11/10 10:05:06 (permalink)
    Any update on this issue? It's obviously not up to user error at this point, I think.
    #17
    scabpl
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    Re: Z390 Dark Intel Network Connection 2019/11/14 02:45:46 (permalink)
    I had this problem when switch CPU from 9000KS to another 9900KS.
    This helped:
     
    - load default bios
    - update bios from 1.07 to 1.07
    - bios shows information about new CPU microcode and RAM, load default bios
     
     
    #18
    MrEWhite
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    Re: Z390 Dark Intel Network Connection 2019/12/15 13:49:01 (permalink)
    I went ahead and made a backup of my BIOS settings, reflashed my BIOS through Windows, and then restored my BIOS settings and it works again.
    #19
    boostedevo
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    Re: Z390 Dark Intel Network Connection 2020/01/15 19:52:04 (permalink)
    This happened to me on my new z390 dark MOBO too so I wanted to post here. Bios 1.07. Out of nowhere I got a missing Ethernet controller in device manager. Searched and found this thread. Confirmed it was enabled in BIOS, reinstalled drivers, even reinstalled Win 10 and used all updated drivers from EVGA download link. Still missing Ethernet controller...... Last step was flashing or (re)flashing BIOS to 1.07 (again). Still didn’t work though.

    Only thing that worked was switching to the other BIOS. Oddly enough BIOS 2 (also 1.07) wouldn’t take my USB saved settings from BIOS 1 so I had to manually enter. As a final step to test I switched back to BIOS 1 and it was also working again which confuses me. How can flicking a dip switch make the Intel NIC appear again and make Windows happy both BIOS 1 & 2? Makes no sense unless there is some other issue with BIOS. This happen to anyone else? Don’t want to RMA could end up with worse problems :)
    post edited by boostedevo - 2020/01/15 19:56:54
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