EVGA

Z370 FTW (Bios 1.05 and 1.13) spdif sound not working

Author
Jar-Jar
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2018/09/12 10:15:15
  • Status: offline
  • Ribbons : 0
2019/12/23 02:34:27 (permalink)
Good morning to everybody

I need help with the problem that happens with my motherboard (Z370 FTW).

The digital audio output (SPDIF) has stopped working overnight.

I have installed drivers, removed and changed batteries, reset factory settings, and nothing.

I can spend a whole morning uninstalling drivers and installing drivers, and there comes a time when it works, but after a while, it stops working.

If I connect headphones, the sound is heard, so I understand that it is the digital output ....

Can any other test be done to rule out the digial output?

Thank you in advance.

 
#1

21 Replies Related Threads

    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 08:28:10 (permalink)
    Hello and Welcome to the Forum
    I have the same problem on my Z370 Classified that I have change my new Sound System Logitech Z906 5.1. I was use Green, Black ,Amber Audio cable and Audio SPDIF it stop working no sound!!!
    I have try repair latest driver here >Creative Sound Blaster Recon3Di Drivers Version 6.0.101.1059 WHQL
    It not fix the sound go low and high noise! I have Reinstall fresh Driver again but it same error.
    I try use System restore early this morning with SPDIF on and the sound is now fix working 100% charm really good sound!!!
    Thought you should try this
    One more is we need your Full PC spec and what Windows OS are you using? For us member can review your PC and help you

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #2
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 08:51:44 (permalink)
    If you are using Creative Sound Blaster Recon3Di software then you need put digital Optical cable and then set default to Speaker not SPDIF-out and remove Audio Cable 5.1. It will working on speaker and the SPDIF when DTS or Dolby in use or games! If you set default to SPDIF-Out so some software and apps in Windows will not work!! 

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #3
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 09:15:11 (permalink)
    If you want to have more information.
     
    fresh Install to 1903, all updates until october 2019, upgraded force to 1909 and last updates (december). Sound issues. Sound drivers from web.
     
    Sound System Creative Inspire 5.1 700 Digital SPDIF.
     
    New  install, following the intructions, new battery, all defaults, (new bios 1.05 and 1.13), Fresh install 1909 and december updates, drivers 8210_FF00_PG460_Win10_TH_RS1_RS2_Win8.1_Win8_Win7_WHQL (No sound)
    0009-64bit Win7 Win8 Win81 Win10 R282 (same drivers from cd) (No sound)
     
    #4
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 09:24:14 (permalink)
    Have you try test set default to Speaker in your Windows Control panel and plug Digital Optical cable back of your motherboard sound card and to your Sound System Creative Inspire 5.1. Input Digital Optical? Set your Sound speaker to Digital Optical?

     
     
     

    Attached Image(s)


    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #5
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 09:55:41 (permalink)
    I have this.
     
    And as you can see in the picture, I have 6 sound digital from AMD High definitivon Audio (Not conected, )
     
     Only have digital system, not have analog system.
    post edited by Jar-Jar - 2019/12/23 10:00:28
    #6
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 09:58:51 (permalink)

     
    #7
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 10:03:37 (permalink)
    Ah sorry I did not realise you are not use Creative Sound Blaster Recon3Di but it is Realtek Audio. I thought all Z370 are same but no!
    Have you reinstall Realtek Audio latest driver? 

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #8
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 10:14:08 (permalink)
    Did you check in your Windows Device Manger see any yellow symbol? Open Device manager > view > tick show hidden devices
     

    Attached Image(s)


    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #9
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 10:54:46 (permalink)
    I didn't have any yellow symbol. I don't have teh computer in front of me. As soon as I can, I will check with hidden devices.

    Thank you in advance.
    .
    #10
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 10:55:57 (permalink)
    Post replicated.
    #11
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 10:57:01 (permalink)
    Yeah sure and You welcome 

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #12
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 12:11:50 (permalink)
    I didn't have yello symbols, but I have many hidden devices, that I don't undertand the reason, why I have these hidden devices...
     
    I try to quit all hidden devices, but when I rebbot the system, the appear again....
     
    I rebooted the system and reinstall the sound drivers 8210_FF00_PG460_Win10_TH_RS1_RS2_Win8.1_Win8_Win7_WHQL (4.60.0) and I didn't have sound.
     
    I feel that when I try to ear any sound, sometimes, the speakers do a little sound, like when we choose another font.
     

     
    Thank you in advance, again, and merry christmas to all.
    post edited by Jar-Jar - 2019/12/23 12:40:51
    #13
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 12:58:25 (permalink)
    there missing is speakers!!! It should be both Speaker and SPDIF! Have you try install latest Realtek from Windows Forum?
    What Windows OS are you using? 

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #14
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 13:07:55 (permalink)
    I will download it, and install it.
     
    In this momment I have windows 10, 1909, with december updates.
    #15
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 13:09:10 (permalink)
    Jar-Jar
    I will download it, and install it.
     
    In this momment I have windows 10, 1909, with december updates.




    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #16
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 13:53:36 (permalink)
    How do I install it? It's a cab file.
    #17
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 13:59:36 (permalink)
    You need 7-Zips to extract this software in Temp Folder you need create Temp folder on your Desktop and the extract HD Audio on this Temp folder.
    Go to open your device manager > Sound, Video and game controller > Realtek Audio click on your right mouse to update driver choose browse my computer for driver software. you need find where did you extract Software in your temp folder

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #18
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/23 14:13:08 (permalink)
    Something is wrong..... I just updated the driver.... No sound..
     
    I refue to believe that it is so difficult to install a sound driver with digital sound and that it sounds absolutely nothing...
    I'm so desesperate that I even accepter help remotely.
     

    Thank you in advance.
     
    Surprise..... I power off the sound system, and I turn on again and.... I hear the sound...
    but the same happened the day before yesterday, I turned off the sound system, went to bed, and when the next day I turned on the system, I couldn't hear anything, because it has given me to turn it off and on, but that didn't happen to me before ...
     
    Lot of thanks for the help...

     
    post edited by Jar-Jar - 2019/12/23 14:41:31
    #19
    coolmistry
    CLASSIFIED Member
    • Total Posts : 2502
    • Reward points : 0
    • Joined: 2009/04/08 11:13:01
    • Location: Hemel Hempstead , London
    • Status: offline
    • Ribbons : 45
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/24 01:07:13 (permalink)
    Oh it is working for now?  What I am thinking if you try run troubleshoot for sound and then choose HD audio speaker to set default so it should repair and fix for you!
    Please let us know and Merry Christmas too 

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
    #20
    Jar-Jar
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2018/09/12 10:15:15
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2019/12/24 02:36:36 (permalink)
    No, I dind't repair anything. When you told me, unzip the cab, upgrade the driver, search the folder and select the file......... I did it... but I don't have any sound, and I know that it's very extrange, but as you can see in the pictures that I sent, you see that the sound is on and you see in the pictures with the bar.
     
    in a moment of frustration I turned off the sound system (which, as I said before, I had done the other day when I went to bed) and the next day when I turned it on, I did not make a sound, going back to yesterday, when after turning it off, and turn it on again I see the sound begins to be heard, my face turned into a fabulous, I can not explain what happens, but now it is heard, turn off ant turn on many times the sound system and the computer and all works fine, but now I have the dude, all works fine (with a new drivers after december updated) or all works fine many days and then works bad again?? Anyway thank you in advance a Merry Crhistmas to all.
    post edited by the_Scarlet_one - 2019/12/24 04:46:23
    #21
    Sahurkhan
    New Member
    • Total Posts : 1
    • Reward points : 0
    • Joined: 2020/12/16 16:36:19
    • Status: offline
    • Ribbons : 0
    Re: Z370 FTW (Bios 1.05 and 1.13) spdif sound not working 2020/12/16 16:53:58 (permalink)
    may be can help you, i have solution 
    post edited by Sahurkhan - 2020/12/16 16:56:36
    #22
    Jump to:
  • Back to Mobile