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Hot!Z20 keyboard enter switch?

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wodell757
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2021/03/01 17:50:13 (permalink)
Didn't see any post about enter key not working but maybe a setup or wrong software.  The enter key in the keyboard letters works fine but the enter key in the number area does not work
it lights up with the rest of the keyboard but when hitting it does not respond.    \
 
Thanks

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I9 10900k Asus Tuf z490 32 gigs ddr4-4266 1tb 980pro NVMe ssd 1tb WB black sn750 NVMe Evga CLC 360 cooler Kingpin 3090 evga z20 keyboard
EVGA SuperNOVA 1600 T2
#1

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    EVGATech_ErnieB
    EVGA Tech Support
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    Re: Z20 keyboard enter switch? 2021/03/02 11:25:32 (permalink)
    The "Enter" key on the number pad side should work fine. No need to do any sort of updates. If you continue to have issues please reach out to our customer support team in order to get the keyboard replaced via RMA if trouble shooting does not fix the issue. Try the link below first. 
     
    https://forums.evga.com/EVGA-UNLEASH-RGB-v1040-Z20Z15-drivers-m3232216.aspx
     
    #2
    EVGATech_DanielM
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    Re: Z20 keyboard enter switch? 2021/03/02 19:03:00 (permalink)
    Can you please provide a screen shot of the firmware under the settings tab?

     
     
    -Daniel_EVGA
    #3
    Gatau
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    Re: Z20 keyboard enter switch? 2021/04/12 11:13:49 (permalink)
    I have the same issue with my EVGA Z20, the numpad ENTER key does nothing other than light up. I use Unleash RGB v1.0.6 and firmware v1.26. Should I return my keyboard for a new one?
    #4
    Gatau
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    Re: Z20 keyboard enter switch? 2021/04/13 02:23:33 (permalink)
    Assigning the numpad enter key to a macro does not work
    #5
    Hoggle
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    Re: Z20 keyboard enter switch? 2021/04/13 04:53:01 (permalink)
    I would first try hitting default in the Unleashed software and I would pull the key cap to make sure you don’t notice any physical issue. After that I would seek an RMA. It would probably be best to contact support and get the ball rolling on an RMA. My ideas are just what I would try but really unlikely to really fix the problem.

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
    #6
    EVGA_James
    EVGA Product Manager
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    Re: Z20 keyboard enter switch? 2021/04/13 11:01:02 (permalink)
    Gatau
    Assigning the numpad enter key to a macro does not work


    If you haven't already make sure you update to the latest version of Unleash RGB there is a firmware update that may be able to fix your issue. 


    #7
    Gatau
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    Re: Z20 keyboard enter switch? 2021/04/14 00:04:59 (permalink)
    EVGA_James
    If you haven't already make sure you update to the latest version of Unleash RGB there is a firmware update that may be able to fix your issue. 



    Where do  you find a version newer than 1.0.6?
    #8
    Gatau
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    Re: Z20 keyboard enter switch? 2021/04/14 00:08:49 (permalink)
    Hoggle
    I would first try hitting default in the Unleashed software and I would pull the key cap to make sure you don’t notice any physical issue. After that I would seek an RMA. It would probably be best to contact support and get the ball rolling on an RMA. My ideas are just what I would try but really unlikely to really fix the problem.

    I hit default and I removed the key cap and put it back, also trying to click it without key cap, but no result. The button feels and looks normal to me.
    #9
    EVGA_James
    EVGA Product Manager
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    Re: Z20 keyboard enter switch? 2021/04/14 17:43:08 (permalink)
    You might need to contact our support team and set up a RMA. 


    #10
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