delta7
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So I bought a x99 micro2 in 2015 and paid $30 for 10 year extended warranty. However the in my products list it says it is out of warranty. What gives here?
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bcavnaugh
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Re: X99 out of warranty
2018/11/25 08:35:43
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Do you mean an X58 Motherboard? What is shown in your Signature that is. Do you have the email that shows you paid for it when you registered the MB? What is shown on your Product next to the Yellow and Red Arrow.  But then I looked at this Product and the Warranty is Messed Up, This happed before and it was Coding on the Webpage. Lets Hope EVGA See this and I will also open a Support Ticket on the one below.  This one shows the correct days so the MB above from an RMA is the issue with this one. 
post edited by bcavnaugh - 2018/11/25 09:02:42
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delta7
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Re: X99 out of warranty
2018/11/25 09:01:43
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It says extended warranty 10 years, but below that, where it says status, it says out of warranty??? Also shows where I paid $30 dollars for extended warranty.
post edited by delta7 - 2018/11/25 09:03:07
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bcavnaugh
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Re: X99 out of warranty
2018/11/25 09:06:37
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delta7
It says extended warranty 10 years, but below that it says out of warranty??? Also shows where I paid $30 dollars for extended warranty.
You can post an image as I have in this Thread. I say this because I referenced this Thread for the Support Ticket I just Created on my Product. As with the last time this happened it was bad coding on the website that showed bad numbers and out of warranty on a product. But what is shown on our Product Page is just that and if you need warranty your Invoice date is what they go by and not what is shown on the webpage.
post edited by bcavnaugh - 2018/11/25 09:13:32
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delta7
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Re: X99 out of warranty
2018/11/25 09:10:27
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I see where your x299 has extended warranty for 5 years on it, but only list a warranty period for 3 years. Mine says extended warranty for 10 years but only lists a warranty period for 3 years. Can someone at evga explain this?
post edited by delta7 - 2018/11/25 09:16:56
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bcavnaugh
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Re: X99 out of warranty
2018/11/25 09:11:28
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delta7
I see where your x299 has extended warranty for 5 years on it, but only list a warranty period for 3 years. Can someone at evga explain this?
"Can someone at evga explain this?" I have opened a Support Ticket as I said above and we will have to wait till Monday for an answer. This is only a Public Forum and not the EVGA Support Forum and this is Sunday a weekend. The EVGA Question Submitted has been submitted; This is an automated response to confirm the receipt of the email sent to our support team for SN# ##############. Please allow 1-2 business days for EVGA to review your email. In the meantime, please review the below frequently asked questions (FAQ) to see if this may help with your questions or concerns As I said above it was bad coding and EVGA will take care of it. But what is shown on our Product Page is just that and if you need warranty your Invoice date is what they go by and not what is shown on the webpage.
post edited by bcavnaugh - 2018/11/25 09:21:29
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delta7
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Re: X99 out of warranty
2018/11/25 09:21:23
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bcavnaugh
delta7
I see where your x299 has extended warranty for 5 years on it, but only list a warranty period for 3 years. Can someone at evga explain this?
"Can someone at evga explain this?" I have opened a Support Ticket as I said above and we will have to wait till Monday for an answer.
This is only a Public Forum and not the EVGA Support Forum and this is Sunday a weekend.
The EVGA Question Submitted has been submitted, now we wait a few days.
As I said above it was bad coding and EVGA will take care of it.
But what is shown on our Product Page is just that and if you need warranty your Invoice date is what they go by and not what is shown on the webpage.
Ok thanks for your reply, it would be appreciated if you would please post back as to the results of your inquiry .
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bcavnaugh
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Re: X99 out of warranty
2018/11/25 09:23:10
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delta7
bcavnaugh
delta7
I see where your x299 has extended warranty for 5 years on it, but only list a warranty period for 3 years. Can someone at evga explain this?
"Can someone at evga explain this?" I have opened a Support Ticket as I said above and we will have to wait till Monday for an answer.
This is only a Public Forum and not the EVGA Support Forum and this is Sunday a weekend.
The EVGA Question Submitted has been submitted, now we wait a few days.
As I said above it was bad coding and EVGA will take care of it.
But what is shown on our Product Page is just that and if you need warranty your Invoice date is what they go by and not what is shown on the webpage.
Ok thanks for your reply, it would be appreciated if you would please post back as to the results of your inquiry .
Yes I will post back what EVGA's Reply is. But being that I referenced this Thread EVGA may reply here as well.
post edited by bcavnaugh - 2018/11/25 09:24:51
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bcavnaugh
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Re: X99 out of warranty
2018/11/25 11:11:52
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EVGATech_ChristianJ
Hello delta7,
Your X99 board is still within the 10 year extended warranty that you purchased. if you need to start a RMA right now please contact us and we can submit it for you.
We will also get this information over to our webteam to get the website updated to show the correct information.
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delta7
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Re: X99 out of warranty
2018/11/25 11:14:34
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EVGATech_ChristianJ
Hello delta7,
Your X99 board is still within the 10 year extended warranty that you purchased. if you need to start a RMA right now please contact us and we can submit it for you.
We will also get this information over to our webteam to get the website updated to show the correct information.
Thanks for your speedy reply! The x99 board is still working fine, I just noticed this and wanted to get this matter resolved for my own peace of mind.
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EVGATech_AdamB
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Re: X99 out of warranty
2018/11/26 09:14:42
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delta7
Thanks for your speedy reply! The x99 board is still working fine, I just noticed this and wanted to get this matter resolved for my own peace of mind.
It's just a weird website bug because there was a RMA and then the original product was unregistered. The warranty from the original product continues to the replacement. I have re-registered the original serial number so you can still check the exact time left on the extended warranty. Please use that information from the original motherboard as reference.
Like our service? Please provide feedback for us at the link HERE. 
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bcavnaugh
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Re: X99 out of warranty
2018/11/26 09:59:04
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From the Support Ticket created above. Your Answer:Hello , I am sorry to hear that your warranty information does not seem accurate on your EVGA account. There have been some issues displaying the accurate information on the remaining warranty for RMA'd products. We are working to resolve this. I can confirm that your X299 Dark with the serial number: #############, is covered under the warranty of the original motherboard until 12/22/2022. I am sorry for any inconveniences. If you have any other questions or concerns, please feel free to contact us at support@evga.com or call us at 1-888-881-3842. We are available to assist you 24/7. Regards, EVGA
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delta7
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Re: X99 out of warranty
2018/11/26 16:19:31
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EVGATech_AdamB
delta7
Thanks for your speedy reply! The x99 board is still working fine, I just noticed this and wanted to get this matter resolved for my own peace of mind.
It's just a weird website bug because there was a RMA and then the original product was unregistered. The warranty from the original product continues to the replacement. I have re-registered the original serial number so you can still check the exact time left on the extended warranty. Please use that information from the original motherboard as reference.
Hmmm... I didn't think you could do a rma until you registered, or buy extended warranty. Oh well, thanks for clearing it up for me.
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