the_Scarlet_one
You state 15 minute old. When was the purchase date on the receipt, and when was the RMA accepted? EVGA’s own policy says within 30 days, products will be replaced with a new product, subject to availability. Over 30 days products will be replaced with recertified products.

If you had the board for more than 30 days and then installed it, they will absolutely replace with a recertified product. If you just bought and installed, then it ahould be new. They do specify subject to availability. It also says OEM replacement, which could arrive in a plain brown box, not a brand new box

What makes you think it is not a new motherboard?

https://eu.evga.com/warranty/motherboards/

• If an RMA is necessary within 30 days of the original purchase date of a new in box Product, a new in box OEM replacement will be sent to the Original Purchaser in return, subject to availability.

EVGATech_JaesonW
Hi wildeone,
 
Please keep in mind that per our warranty terms, new replacements within 30 days are subject to availability. This does mean that if the same product isn't available new, then we will send a re-certified replacement instead. Unfortunately this is what ended up happening; as Andreas said in his email reply we no longer have any new X99 boards available, so a re-certified was sent so you would not have to wait any longer. I do see that we're assisting you with a refund, since you are unhappy with the replacement board. I apologize that we ran out of new X99s and were not able to replace it with new one for you, and for any confusion over our warranty policy! 

wildeone
There we go then because my rma was before 25 may. When policy changed, but let's see if we can get a answer to my above post ,ganging up on me and shouting wattenty policy, my rma was before the policy changed, at the end of day you will force people to use different manafactures which is a shame evga parts are,good ruined by procedure, if I brought a 1000 pound graphics card that was faulty on arrival, as was my motherboard, then you sent a used part out to replace how many people do you think would be happy with that? Or do you think they would moan and in the end get a refund, greet buissness sense that

wildeone
What evga need to do is communicate with the customer, a simple email say we can replace with used, or upgrade to equal or greater value next gen board, or refund .the customer then can make a informed decision on what he wishes to do what you have to remember is a lot of parts are many hunderds of pounds if not More so I would think keeping your customer base happy on the top of importance list ,
Anyone have a direct email for head of company customer service,