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Helpful ReplyHot!X299 FTW K with Intel i9-10980xe will not POST

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BMagnan
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2020/01/02 11:23:15 (permalink)
X299 FTW K with Intel i9-10980xe will not POST
CATERR led is red.
Post code is FF.
 
Motherboard is straight from warehouse, right out of box. BIOS too old?
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RainStryke
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 11:31:37 (permalink) ☄ Helpfulby BMagnan 2020/01/02 11:36:30
Correct, you will need to update the BIOS with an older CPU. The only X299 boards that will work with the new 10th generation chips out of the box, will have the branding X299X. The X299X boards have support for the extra PCI-E lanes that were added to the new 10th generation chips.

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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 11:33:06 (permalink)
Possible to order a pre-flashed removable BIOS? instead of buying a i5-7640 for 189$ just for flashing purposes?
Also, thank you for the reply
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Sajin
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 11:43:01 (permalink) ☄ Helpfulby BMagnan 2020/01/02 11:58:27
BMagnan
Possible to order a pre-flashed removable BIOS? instead of buying a i5-7640 for 189$ just for flashing purposes?
Also, thank you for the reply


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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 11:58:19 (permalink)
This note in the supported processor section is what worries me though 
"**Cascade Lake-X CPUs can boot into the BIOS with older BIOS versions, but will not function properly until updated to at least version 1.20"
 
Am I interpreting this incorrectly? This seems to indicate I could actually boot to BIOS with i9-10980xe. Perhaps the warehouse motherboards are running the original BIOS release, and 1.0 won't boot to BIOS at all, and some later version between 1.0 and 1.20 will.
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 12:01:12 (permalink)
Very possible. You'd need to speak with evga to know. A dead cpu is no fun.

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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 12:14:23 (permalink)
That board has a Dual BIOS..Just for kicks you might try the other BIOS..The BIOS switch is located right below the 24-pin ATX connector..Shut down, slide the switch, boot up..Or, slide the switch and restart.

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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 17:40:09 (permalink)
There is a small 1" fan above the CPU to the left of the 8 pin power connector. This does not move at all when attempting to post. is this normal? My version does not have this plastic guard above it, but the fan is approximately where the green arrow is.
imgur.com/a/h7qSGLd
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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/02 17:53:14 (permalink)
Also the internal reset button on the motherboard does not reset the system, does the system have to be past POST for this to work?
post edited by BMagnan - 2020/01/02 18:08:25
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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/07 12:54:33 (permalink)
Update: we were able to post the system with an intel i5 extreme chip with a friend's 750 watt power supply. The 750 watt PSU would not post the I9-10980xe though, error code was "C". So I am RMAing the Cosair HX1200I psu and will try with a replacement. 
 
So to recap:
i9-10980xe + HX1200i = "FF"
i9-10980xe + 750W = "C"
i5-7640X + HX1200i = "C"
i5-7640X + 750W = Posts
 
 
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/07 13:46:47 (permalink)
Sounds like you got a dead cpu. Did you update the bios when you booted the system with the i5 extreme chip?

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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/07 14:59:16 (permalink)
EVGA sent out a 1.21 bios for the removable slot, that I replaced first.
Since the 1200w could not post the I5 and the 750 could post it, I am more inclined to think there is a problem with the PSU.
The 750 only had one 8 port power connector, while that board takes 2 8pin power.
Should you be able to post the i9 with a 750 watt and a single 8 pin power connector? 
 
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/07 15:30:26 (permalink)
BMagnan
EVGA sent out a 1.21 bios for the removable slot, that I replaced first.
Since the 1200w could not post the I5 and the 750 could post it, I am more inclined to think there is a problem with the PSU.
The 750 only had one 8 port power connector, while that board takes 2 8pin power.
Should you be able to post the i9 with a 750 watt and a single 8 pin power connector? 
 


Yes, a 750W power supply and only 1x 8-pin CPU connector is sufficient.
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/07 17:01:31 (permalink)
Sajin
Sounds like you got a dead cpu. Did you update the bios when you booted the system with the i5 extreme chip?




Also be very careful to examine the substrate around the processor.  When you go to install...you open the motherboard socket on the right side, first and then the left (facing the CPU).  When locking the CPU in place...you lock the left side first then the right side.  If done in the opposite in locking down the CPU, it is very possible to crack the substrate.  That was a common complaint about Intel CPU's for lga 2011 (6xxx series) and the Skylake-X and beyond.

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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/07 17:29:14 (permalink)
EVGATech_LeeM
BMagnan
EVGA sent out a 1.21 bios for the removable slot, that I replaced first.
Since the 1200w could not post the I5 and the 750 could post it, I am more inclined to think there is a problem with the PSU.
The 750 only had one 8 port power connector, while that board takes 2 8pin power.
Should you be able to post the i9 with a 750 watt and a single 8 pin power connector? 
 


Yes, a 750W power supply and only 1x 8-pin CPU connector is sufficient.




The hx1200i not being able to post the I5, while a 750 watt could, is that also not indicative of a power problem with the PSU?
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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 14:01:07 (permalink)
Replacement Corsair HX1200i PSU has the same problems as the first. However the 750watt is now able to boot both chips to BIOS. When using the i9-10980xe ram slots 3 and 4 are not working with 8 Dimms installed. 
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 14:12:38 (permalink)
BMagnan
Replacement Corsair HX1200i PSU has the same problems as the first. However the 750watt is now able to boot both chips to BIOS. When using the i9-10980xe ram slots 3 and 4 are not working with 8 Dimms installed. 


Contact Corsair about this issue as well

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RainStryke
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 14:34:58 (permalink)
I've had that happen on my X299 board. I would suggest pulling out the RAM sticks that are not showing, boot into the BIOS, set optimized defaults and save. Let it load up into the windows login screen, power the system down... re-install the sticks that were not being discovered and boot up the system.

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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 16:59:05 (permalink)
I hear what you are saying with the Ram, and I have been able to post the system with single stick, cycling through all 8 Dimms.
But that would not explain why two HX1200i PSUs in a row would not Post the computer to bios while a 750watt can, there is something else at play here.
No operating system installed yet, but BIOS updated to 1.21
Also tried resetting the CMOS (I assume that sets defaults), still results in system only detecting 96gb ram, with slots 3 and 4 showing as empty
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 17:09:52 (permalink)
I've received DOA re-certified PSU's... that can be really frustrating, especially if you can't afford to pick up something to hold you over until the lengthy RMA process is done. Did you happen to use the modular power supply cables from the first unit when installing the new one?

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BMagnan
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 17:31:26 (permalink)
I used the cables that came with the second unit.
I did an advanced RMA and have them both here currently.
They both have the same effect on my new system, and can run my friends computer fine, so they are not DOA. 
 
I asked EVGA for a RMA on my current service ticket, hopefully they are cool with it
 
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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/18 17:35:49 (permalink)
At this point I would RMA the board and if problem persists, than RMA the CPU.

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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/19 10:58:43 (permalink)
GTXJackBauer
At this point I would RMA the board and if problem persists, than RMA the CPU.

+1

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Re: X299 FTW K with Intel i9-10980xe will not POST 2020/01/19 22:28:26 (permalink)
BMagnan,
 
I have responded to your email and assisted with the RMA request. I hope we can get this resolved for you as soon as possible :)

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