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Helpful ReplyHot!X299 Dark will not post and no aanswer from support

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eldar9x
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2020/09/12 13:07:45 (permalink)
Hi, all!
 
I bought an X299 dark motherboard and a cpu i9 10900x. After connecting, there is no image from the video card. Post error code is dF with 3 beeps. 
 
From this thread "X299 Dark will not post - error code dF" I realized that the problem is in the old BIOS. And that you need to write a letter in support with a request to send a chip with a new BIOS.
 
I have already written two letters in support with a request to send a chip with a new bios.
But I never received an answer from them.
 
Please, help.
#1
Sajin
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Re: X299 Dark will not post and no aanswer from support 2020/09/12 13:27:22 (permalink)
Call them over the phone... https://www.evga.com/support/

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/12 13:45:32 (permalink)
My English is poor 
 
Maybe there is a way to update BIOS without video from videocard?
And without buying a simpler CPU ?
post edited by eldar9x - 2020/09/12 13:48:26
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Sajin
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Re: X299 Dark will not post and no aanswer from support 2020/09/12 13:55:12 (permalink) ☄ Helpfulby eldar9x 2020/09/12 15:06:10
I sent support an e-mail letting them know you need a replacement bios chip.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#4
EVGATech_DanielM
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Re: X299 Dark will not post and no aanswer from support 2020/09/12 14:00:46 (permalink) ☄ Helpfulby Afterburner 2020/09/12 14:56:26
Hey there! I see you are located in Russia and reached out to our EU team. We need you to register your product to your EVGA account. The serial should be on the box or the back of the board. We need that done first and we can set up a request to get you one. 




 
-Daniel_EVGA
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/12 14:51:19 (permalink)
Hi! Ok, done! I registered my MB "EVGA x299 Dark" and also my "EVGA SuperNOVA 1600 T2"
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EVGATech_DanielM
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Re: X299 Dark will not post and no aanswer from support 2020/09/12 20:25:08 (permalink)
Hello 
 
I had sent you a email. We need the address on file to be updated before setting up this request. Can you please respond to my email when you have done so? Thanks!

 
-Daniel_EVGA
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/13 00:55:38 (permalink)
ok, done
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/14 11:34:21 (permalink)
Today I tried i7 7740X with my x299 Dark. But it is not work too... No video from videocard, no error codes, no error signals. But caterr led is red light.
I tried all variants with memory slots. 
 
May be my memory is not supported with the mobo - 32Gb DDR4 3600MHz Crucial Ballistix Elite (BLE4K8G4D36BEEAK) (4x8Gb KIT)?  
post edited by eldar9x - 2020/09/14 11:37:25
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rjohnson11
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Re: X299 Dark will not post and no aanswer from support 2020/09/14 11:42:43 (permalink)
eldar9x
Today I tried i7 7740X with my x299 Dark. But it is not work too... No video from videocard, no error codes, no error signals. But caterr led is red light.
I tried all variants with memory slots. 
 
May be my memory is not supported with the mobo - 32Gb DDR4 3600MHz Crucial Ballistix Elite (BLE4K8G4D36BEEAK) (4x8Gb KIT)?  


For troubleshooting try 1 stick of the memory. 

Specs: AMD Ryzen 9 3950X,  Corsair MP600 M.2, 128GB Corsair Vengeance Pro RGB,  ASUS Crosshair VIII Hero,  Corsair 1000D, EVGA RTX 3090 FTW 3 Ultra  Associate Code: H5U80QBH6BH0AXF



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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/14 11:44:38 (permalink)
rjohnson11
 
For troubleshooting try 1 stick of the memory. 



 
Yes, I tried with 1 stick
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bob16314
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Re: X299 Dark will not post and no aanswer from support 2020/09/14 20:57:09 (permalink) ☄ Helpfulby eldar9x 2020/09/14 22:29:56
eldar9x
May be my memory is not supported with the mobo - 32Gb DDR4 3600MHz Crucial Ballistix Elite (BLE4K8G4D36BEEAK) (4x8Gb KIT)?  



BLE4K8G4D36BEEAK is 100% compatible with an EVGA X299 Dark.
 

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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bob16314
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Re: X299 Dark will not post and no aanswer from support 2020/09/14 23:24:32 (permalink)
You should list all of your system hardware along with exactly what OS you're running/wanting to run.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/15 00:19:32 (permalink)
CPU i9 10900x (also tried i7 7740X)
MB EVGA X299 Dark
Mem 32Gb DDR4 3600MHz Crucial Ballistix Elite (BLE4K8G4D36BEEAK) (4x8Gb KIT)
1Tb SSD Plextor M9Pe(G) (PX-1TM9PeG)
EVGA SuperNOVA 1600 T2
 
 
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bob16314
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Re: X299 Dark will not post and no aanswer from support 2020/09/15 01:10:16 (permalink)
Disconnect everything from your PC, including the SSD..Leave only the CPU/Cooler/1 stick of RAM and see what happens..If no joy, take the motherboard out of the case and put it on a table and try it..Temporarily (very temporarily) remove the CPU cooler and try it.
 
The manual doesn't say what slot just 1 stick of RAM goes into for Cascade Lake-X CPUs..It only says Slot 2 for Skylake-X and Slot 4 for Kaby Lake-X..Try both.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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EVGATech_DanielM
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Re: X299 Dark will not post and no aanswer from support 2020/09/15 16:29:31 (permalink)
Can you please provide some pictures of the Socket?





 
-Daniel_EVGA
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/16 23:43:13 (permalink)
Please, add https to download images
 
drive.google.com/file/d/1NiMAexSzMQhZw01U8hS5ZK4R9-YigWQl/view
 
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zGunBLADEz
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Re: X299 Dark will not post and no aanswer from support 2020/09/17 01:31:19 (permalink)
Did you clear CMOS before swaping the cpu for the kabylake? If you didnt probably you burned it coming straight from sky-x... Its recommended to clear cmoswhen switching this 2 cpus... My friend burned his doing so... And read other users doing this as well..
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/17 03:59:08 (permalink)
What burned you mean ? Burned the cpu?
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zGunBLADEz
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Re: X299 Dark will not post and no aanswer from support 2020/09/17 04:19:06 (permalink)
eldar9x
What burned you mean ? Burned the cpu?


yes its a possibility. my friend got a mobo used  and didnt clear cmos so when he used kabylake-x cpu on it it got burned. he has to ship me the board to verify the board was fine... as the cpu wasnt posting and the board wasnt displaying nothing with it on it... in the end the board was fine and the cpu got fried
post edited by zGunBLADEz - 2020/09/17 04:21:39
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/17 04:23:41 (permalink)
After trying on my system we check kabylake cpu on other system. It is work.
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ButterGlands
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Re: X299 Dark will not post and no aanswer from support 2020/09/17 11:33:04 (permalink)
The board has three separate bios environments which can be selected by slide switch; have you tested posting on either of the other two bios environments?  I ask because I believe only one bios environment has been updated following intel's release of the 10900 series chips, while the other two bios environments remain on an older version of bios.
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/17 11:49:27 (permalink)
Yes, I tried all three bios slide switch. No difference.
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eldar9x
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Re: X299 Dark will not post and no aanswer from support 2020/09/22 22:13:41 (permalink)
EVGA, can you send chip with new bios ?
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