Edit: I decided to play with LOD options... seems that my particular mouse pad's black area needs the LOD distance set to the highest setting. Didn't expect this, I guess info for anybody that needs it.
 
[Original post follows]
Good day.
I recently switched to an x20 mouse and have discovered an issue I did not expect.
The mouse reliably stops tracking on the black portions of my mouse pad  (Corsair MM150 Ultra-Thin Gaming Mouse Pad). As best I can tell, it tracks well on the light grey portions.
It also will not track on the black arm rest of my aging office chair.
 
This really surprised me given that the mass majority of modern gaming mice are optical, and as well most gaming mouse pads are entirely black.
 
Has anyone else experienced this?
Hoping for any insight, suggestions or possible remedies there might be.
 
Thanks for reading.

But, I like my mouse pad. :'(
 
Thank you for the post, James.
 
I tried looking over the Unleashed software and wasn't able to see an option for "recalibrating." Did I overlook it by chance?
How would I go about starting the re-calibration?

Did recalibration work?

To recalibrate you would just delete your old surface and add a new one  

 

Chuck H.
the software does not work in win 11 for me just got this mouse really like it hope evga will fix this, I'll just use it on bluetooth until it's software issues are worked out.

We're working on an update. If you have another system running windows 10 you can adjust your settings and save them to the mouse.