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AnsweredHot!X20 firmware update crash

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Makho
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2022/10/19 04:15:08 (permalink)
Software crashes to me every time I plug in usb and try to update. I don't have access to the mouse software. Anyone knows what to do?
 
 
post edited by Makho - 2022/10/19 04:20:35
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EVGATech_AnthonyS
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Re: X20 firmware update crash 2022/10/20 11:02:44 (permalink)
If you haven't already, can you try a previous version of the software to see if the crashes persist?

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Makho
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Re: X20 firmware update crash 2022/10/20 11:16:18 (permalink)
I tried almost 5-6 previous versions and problem is the same
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EVGATech_AnthonyS
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Re: X20 firmware update crash 2022/10/20 13:12:43 (permalink)
Thanks for getting back with that information. I've sent you an email about this directly so we can look into warranty options.

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cejack4
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Re: X20 firmware update crash 2022/11/06 15:22:13 (permalink)
For me the fix is to run Unleash RGB on Windows 10 system and the firmware updates work. 
 
Didn't seem to work on my Windows 11 system.  
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benoitcardinal
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Re: X20 firmware update crash 2022/12/03 21:13:05 (permalink)
I am under Windows 11 and the firmware stop responding.
I am unable to use the software because of it. 
I downloaded the Win11 and the Win10 version. Same problem.
I got this mouse 2 days ago.
Please help
 
P.S. i have the 1.0.21.0 version and a X20 mouse
 
post edited by benoitcardinal - 2022/12/03 21:15:14
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menkenau
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Re: X20 firmware update crash 2022/12/05 12:14:40 (permalink)
I am having the same issues as well and can not connect my x20 wirelessly 
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saturnine2
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Re: X20 firmware update crash 2022/12/21 05:46:51 (permalink)
Same problem here too. Can't even open the Unleash app anymore without it trying to update the firmware and crashing. Mouse works fine otherwise.
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harleyroadking
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Re: X20 firmware update crash 2022/12/25 15:55:36 (permalink)
Having the same problem

CASE: Corsair 7000D
MB: EVGA Z690 CLASSIFIED
CPU: I9 12900KS
RAM: 16 Gb ram GSkill Trident DDR5 6000 Mhz
SSD NVMe: Samsung Gen 4 NVMe 500 Gb, NVMe 2 tb
GPU: EVGA RTX 3090 TI
PSU: EVGA SUPERNOVA 1600W P+
MOUSE: EVGA X20
KEYBOARD: EVGA Z20


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KalenArya
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Re: X20 firmware update crash 2022/12/28 11:30:35 (permalink)
Tengo el mismo problema, no se actualiza de ninguna manera y he probado con varias versiones, y tampoco me deja registrar el producto con su número de serie. U___U'
 
Posdata:
Al darle actualizar me salta un error de:

''Microsoft .NET Framework - Excepción no controlada en la aplicación. Si hace clic en Continuar, la aplicación omitirá este error e intentará continuar. Si hace clic en Salir, la aplicación se cerrará inmediatamente.
Referencia a objeto no establecida como instancia de un objeto''
post edited by KalenArya - 2022/12/28 11:38:01
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KalenArya
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Re: X20 firmware update crash 2022/12/29 05:41:35 (permalink)
Descubrí una solución para poder usar el programa sin necesidad de actualizar el firmware del ratón (ya no saldrá la ventana de actualizar X20)
Debéis entrar a la ruta en la que está instalado el programa y buscar estas 2 carpetas, en mi caso: C:/ Archivos de programa (x86)/ EVGA/ Unleash RGB/ FWUpdate/ 
Las dos carpetas son: X20Dongle y X20Wired [ X20Wired es la que actualiza por cable ] debéis meterlas ambas en una nueva carpeta en esa misma ruta ( no importa el nombre que uses ) 
Después de hacerlo ya podréis abrir el software y usarlo sin la necesidad de actualizar el ratón 😁😉💃 Saludos 💃
post edited by KalenArya - 2022/12/29 05:43:41
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rjohnson11
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Re: X20 firmware update crash 2022/12/29 06:08:52 (permalink)
KalenArya
Tengo el mismo problema, no se actualiza de ninguna manera y he probado con varias versiones, y tampoco me deja registrar el producto con su número de serie. U___U'
 
Posdata:
Al darle actualizar me salta un error de:

''Microsoft .NET Framework - Excepción no controlada en la aplicación. Si hace clic en Continuar, la aplicación omitirá este error e intentará continuar. Si hace clic en Salir, la aplicación se cerrará inmediatamente.
Referencia a objeto no establecida como instancia de un objeto''


I have the same problem, it does not update in any way and I have tried with several versions, and it does not let me register the product with its serial number either. U___U' Postscript: When giving update I get an error of: ''Microsoft .NET Framework - Unhandled exception in application. If you click Continue, the application will ignore this error and try to continue. If you click Exit, the application will close immediately. Object reference not set to an instance of an object''

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#12
rjohnson11
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Re: X20 firmware update crash 2022/12/29 06:09:25 (permalink) ☼ Best Answerby EVGATech_MatthewC 2023/01/11 11:24:48
KalenArya
Descubrí una solución para poder usar el programa sin necesidad de actualizar el firmware del ratón (ya no saldrá la ventana de actualizar X20)
Debéis entrar a la ruta en la que está instalado el programa y buscar estas 2 carpetas, en mi caso: C:/ Archivos de programa (x86)/ EVGA/ Unleash RGB/ FWUpdate/ 
Las dos carpetas son: X20Dongle y X20Wired [ X20Wired es la que actualiza por cable ] debéis meterlas ambas en una nueva carpeta en esa misma ruta ( no importa el nombre que uses ) 
Después de hacerlo ya podréis abrir el software y usarlo sin la necesidad de actualizar el ratón 😁😉💃 Saludos 💃


I discovered a solution to be able to use the program without needing to update the firmware of the mouse (the X20 update window will no longer appear) You must enter the path where the program is installed and look for these 2 folders, in my case: C:/ Program Files (x86)/ EVGA/ Unleash RGB/ FWUpdate/ The two folders are: X20Dongle and X20Wired [X20Wired is the one that updates by cable] you must put them both in a new folder in the same path (it doesn't matter what name you use) After doing so, you can open the software and use it without the need to update the mouse 😁😉💃 Regards 💃

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

#13
rjohnson11
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Re: X20 firmware update crash 2022/12/29 06:10:12 (permalink)
In the EVGA forum you can only post in English. I have translated the Spanish to English in the last two posts
 

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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KalenArya
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Re: X20 firmware update crash 2022/12/29 09:00:34 (permalink)
Ok thanks for letting me know xD
I have already solved the problem of the update, it was the damn usb cable... I have connected it with one from Samsung and it has updated to the first one without any problem :D
You know, if it fails to update, try another cable ;)
post edited by KalenArya - 2022/12/29 09:02:42
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benoitcardinal
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Re: X20 firmware update crash 2022/12/29 11:44:10 (permalink)
Thank You !
That fixed it for me.
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saturnine2
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Re: X20 firmware update crash 2023/01/10 13:19:54 (permalink)
Thank you Kalen! That worked for me too! Had to shave down the tip so it could fit, but an old cable did the trick. No more issues 
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KalenArya
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Re: X20 firmware update crash 2023/01/17 20:17:35 (permalink)
 
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Static_FX
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Re: X20 firmware update crash 2024/05/15 05:45:57 (permalink)
I had to replace my x20 through an RMA.. the old one worked fine and had updated. This one will not. Tried 2 other cords. Tried with wireless, wired, both, nothing works. SO I did the trick to move the folders and I can now use the software.. but.. cant update. ****
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Wacko1
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Re: X20 firmware update crash 2024/05/29 02:05:22 (permalink)
so i just got the x20 and i cant update.
seeing that this problem is not fixed after almost 2 years doesnt really strike me as confident in evga.
i got my z20 underway also. im wondering if i made the right decision.
i mean i hate icue thats why im replacing corsair but this jumping through hoops to get the software to even start............hmm.
#20
rjohnson11
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Re: X20 firmware update crash 2024/05/29 04:23:23 (permalink)
I've always been an iCue fan. I have no problems with their software. 

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

#21
Static_FX
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Re: X20 firmware update crash 2024/05/29 07:42:47 (permalink)
Yeah I dont get it.. my original X20 had no issues updating. It broke, got an RMA, would not update.. told them, they sent me ANOTHER mouse.. and it also will not update.
Lame.
#22
EVGATech_ChrisB
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Re: X20 firmware update crash 2024/05/29 17:02:37 (permalink)
Unfortunately, it is likely due to the operating system having some compatibility issue with the software. 
 
Can you please see if your mouse will update on another system if available?
 
I assume Windows 11?



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Wacko1
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Re: X20 firmware update crash 2024/05/30 08:12:06 (permalink)
EVGATech_ChrisB
Unfortunately, it is likely due to the operating system having some compatibility issue with the software. 
 
Can you please see if your mouse will update on another system if available?
 
I assume Windows 11?


no its windows 10 but i got a new problem now which i suspect has to do with the update , i just got my z20 KB and now the x20 keeps disconnecting.
my z20 updated just fine (had to rename the firmware folders back to original) but the mouse update still crashes
so the mouse is useless or the keyboard is useless
feel so stupid atm for choosing evga
#24
Static_FX
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Re: X20 firmware update crash 2024/06/06 11:29:42 (permalink)
EVGATech_ChrisB
Unfortunately, it is likely due to the operating system having some compatibility issue with the software. 
 
Can you please see if your mouse will update on another system if available?
 
I assume Windows 11?


100% the issue.. i had to dig out my old WIndows Surface running win 10.. mouse updated fine
 
#25
Wacko1
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Re: X20 firmware update crash 2024/06/06 14:37:58 (permalink)
Static_FX
EVGATech_ChrisB
Unfortunately, it is likely due to the operating system having some compatibility issue with the software. 
 
Can you please see if your mouse will update on another system if available?
 
I assume Windows 11?


100% the issue.. i had to dig out my old WIndows Surface running win 10.. mouse updated fine
 


this made me laugh  100% the issue , no my pc is running win10 not win11 and now u are saying it updated just fine while a few replies above me u had the same problem , man stop talking BS just to look good
#26
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