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Hot!X17 disconnects all the time (driver failure)

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Jimmypock
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2021/06/05 08:43:17 (permalink)
I recently bought a new rig and the X17 mouse was working fine for a few weeks, now it constantly disconnects with the USB disconnect chime and drops out, the cursor will stop moving for a couple seconds then it will resume normal activity until it happens again. This could be a few seconds or a few minutes.

Under Windows settings where the X17 is listed, it shows “Driver Failure” when this happens.

I am using the current Unleash software. I have tried an older version. I’ve tried all the different USB ports. Not sure what to do. It’s extremely frustrating it makes gaming impossible and overall use unbearable.

I’m kind of a noob, any tips you have might need to be explained like you’re talking to a child. LOL. Please help with any suggestions! Thank you!

ASUS B-460 AC plus Motherboard
Intel Core i7 10700F 2.90GHz (4.80GHz Turbo Boost), 8-Core 16-Thread
NVIDIA GeForce RTX 3070 8GB evga ftw3
EVGA CLC 240MM RGB All In One Cooler
16GB DDR4 3000MHz
1TB M.2 NVMe SSD
750W 80 Plus Gold PSU
EVGA Z15 RGB Gaming Keyboard
EVGA X17 Gaming Mouse
Windows 10 Home 64-bit
#1

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    Cool GTX
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    Re: X17 disconnects all the time (driver failure) 2021/06/05 11:28:36 (permalink)
    try lower the polling  refresh setting in the software for the mouse
     
    see: X17 constant dropouts [not just in game]

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New MembersThank you for your support - I am a Volunteer Moderator not an EVGA employee RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra 1600P2
    #2
    Jimmypock
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    Re: X17 disconnects all the time (driver failure) 2021/06/06 20:39:02 (permalink)
    It has been set to 1000Hz. Lowered it, and it didn’t help.
    #3
    th3cl3ric
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    Re: X17 disconnects all the time (driver failure) 2021/06/06 21:18:39 (permalink)
    Did you tried to change USB port? I know it sound dumb but it can be that.
    #4
    Jimmypock
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    Re: X17 disconnects all the time (driver failure) 2021/06/07 05:57:06 (permalink)
    Yes I did, tried all ports. Z15 keyboard uses the same Unleash program and it has no issues. Starting to think the Mouse is defective.
    #5
    Jaekuthegod
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    Re: X17 disconnects all the time (driver failure) 2021/06/07 06:45:32 (permalink)
    Power Management Options could also trigger issues, especially with any new windows updates recently. You could try this and maybe it will work?
     
    A quick fix is to disable power management for your USB ports. Open Device Manager and expand the Universal Serial Bus Controllers. Double-click a USB device and in the properties window, go to the Power Management tab. Uncheck the ‘Allow the computer to turn off this device to save power’ option. Your mouse should stop disconnecting at random. We should point out that not all USB devices have a power management tab.
     
    Good luck!
     
     
     
    #6
    cortina69
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    Re: X17 disconnects all the time (driver failure) 2022/05/22 18:09:11 (permalink)
    Am experiencing this myself with an X17 that's only a few days old very annoying and frustrating when gaming and in the middle of battles and fights
    #7
    cortina69
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    Re: X17 disconnects all the time (driver failure) 2022/05/25 14:08:12 (permalink)
    That doesn't fix it for me unfortunately. Tried every usb port on my X570 dark board to no avail. I've had nothing but issues with the board as well but Evga aren't interested in fixing anything. My x17 mouse constantly disconnects and reconnects while using the pc. Have gone back to my trusty logitech g502 although not as comfortable to use it doesn't bloody disconnect on me
    #8
    satyasreet16
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    Re: X17 disconnects all the time (driver failure) 2022/05/25 19:39:01 (permalink)
    I have started facing the same issue with my X17 mouse. The X15 keyboard I am using is fine. Please provide a solution.
    #9
    EVGA_James
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    Re: X17 disconnects all the time (driver failure) 2022/05/26 09:58:07 (permalink)
    If you haven't I would suggest updating the AMD chipset drivers. There did release an update for input device issues. 
    If possible test the x17 on a different system to see if the issue follows the mouse. If it does on another system (preferably intel base) contact our support team for warranty replacement. 
    post edited by EVGA_James - 2022/05/26 09:59:19


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    cortina69
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    Re: X17 disconnects all the time (driver failure) 2022/05/26 22:55:50 (permalink)
    Latest amd chipset drivers are from 2 months ago on there website. First time to ever encounter a mouse to just randomly disconnect and reconnect like this. It's like something is interrupting the mouse for a couple of seconds but knowing Evga nothing will be done about it or fixed :(
    #11
    Cool GTX
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    Re: X17 disconnects all the time (driver failure) 2022/05/27 07:55:22 (permalink)
    New driver to fix disconnect EVGA UNLEASH RGB v1.0.17.0 (X20/X17/15/12 drivers)

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New MembersThank you for your support - I am a Volunteer Moderator not an EVGA employee RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra 1600P2
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