I recently bought a new rig and the X17 mouse was working fine for a few weeks, now it constantly disconnects with the USB disconnect chime and drops out, the cursor will stop moving for a couple seconds then it will resume normal activity until it happens again. This could be a few seconds or a few minutes.
Under Windows settings where the X17 is listed, it shows “Driver Failure” when this happens.
I am using the current Unleash software. I have tried an older version. I’ve tried all the different USB ports. Not sure what to do. It’s extremely frustrating it makes gaming impossible and overall use unbearable.
I’m kind of a noob, any tips you have might need to be explained like you’re talking to a child. LOL. Please help with any suggestions! Thank you!
ASUS B-460 AC plus Motherboard
Intel Core i7 10700F 2.90GHz (4.80GHz Turbo Boost), 8-Core 16-Thread
NVIDIA GeForce RTX 3070 8GB evga ftw3
EVGA CLC 240MM RGB All In One Cooler
16GB DDR4 3000MHz
1TB M.2 NVMe SSD
750W 80 Plus Gold PSU
EVGA Z15 RGB Gaming Keyboard
EVGA X17 Gaming Mouse
Windows 10 Home 64-bit