Apollo1321Does the same thing for me, closes almost immediately on my daily system, my test bench on both a fresh install of windows and one win install that is just benchmarks. Tried also on a win7 laptop that just had a fresh reinstall of windows that also has zero other programs on it, yes I installed latest dotnet. Closes on all. On all the machines I tried removing the firmwareupdate exe from the program folder. Then started unleash rgb, it opens and stays open with the x15 mouse showing, but cannot do ANYTHING in the program. So it seems that firmwareupdate.exe is causing the issues.On the windows 7 laptop it says that firmwareupdate.exe has malfunctioned and stopped working.
EVGA_JamesCan you provide the Windows version and build number so we can look into this further
zargon45I will confirm that my full model listed on the mouse is 903-W1-17GR-KR, but I also see that the x17s on EVGA's website also list the full model with KR on the end, so it seems that this may be a dead end. At least directly. Is there something in the firmware updater that searches for a bogus model that doesn't match exactly?
EventHorizon I remember when I last looked into this, the error being reported back by the firmware update application was that the device could not be found, even though it clearly is pinged by the application and is aware of whether it is running or not. Can you link the part of the website you are talking about?
EVGA_JamesJust a quick update. I've been working with one of our users having this issue and has helped us out a lot. I think we are getting very close to the issue and hopefully I will have an updated version soon.
erkansus2If you install build 1809 of windows 10 on a device, and use that to run the EVGA Unleash RGB program, it will successfully update the firmware! You can then run the Unleash software on any build of windows, afterwards with zero issues!