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Manu.P
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Re: X15 random disconnects? 2023/05/20 00:18:52 (permalink)
Since the last windows update i'm getting a ton of disconnects
 
IMO there could be something related to windows replacing drivers and it could also be related to the AMD platform im running (i have an Amd R9 5900HX gaming laptop) which is (was) known to have various usb problems
So, as i said, i'm getting a lot of disconnects again (it was fine for quite a number of month) after the latest Windows updates and especially after waking the laptop up.( I usually dont shutdown the laptop, i just lock the screen and it eventually gets into the retarded S0 sleep mode waking whenever it feels like it - no S3 sleep mode on this laptop)
 
Anyway, i just updated to the latest unleash/firmware and will see how it goes.
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rjohnson11
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Re: X15 random disconnects? 2023/05/20 00:54:36 (permalink)
Manu.P
Since the last windows update i'm getting a ton of disconnects
 
IMO there could be something related to windows replacing drivers and it could also be related to the AMD platform im running (i have an Amd R9 5900HX gaming laptop) which is (was) known to have various usb problems
So, as i said, i'm getting a lot of disconnects again (it was fine for quite a number of month) after the latest Windows updates and especially after waking the laptop up.( I usually dont shutdown the laptop, i just lock the screen and it eventually gets into the retarded S0 sleep mode waking whenever it feels like it - no S3 sleep mode on this laptop)
 
Anyway, i just updated to the latest unleash/firmware and will see how it goes.


Please keep us informed. 

AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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Manu.P
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Re: X15 random disconnects? 2023/05/25 03:17:44 (permalink)
rjohnson11
Manu.P
Since the last windows update i'm getting a ton of disconnects
 
IMO there could be something related to windows replacing drivers and it could also be related to the AMD platform im running (i have an Amd R9 5900HX gaming laptop) which is (was) known to have various usb problems
So, as i said, i'm getting a lot of disconnects again (it was fine for quite a number of month) after the latest Windows updates and especially after waking the laptop up.( I usually dont shutdown the laptop, i just lock the screen and it eventually gets into the retarded S0 sleep mode waking whenever it feels like it - no S3 sleep mode on this laptop)
 
Anyway, i just updated to the latest unleash/firmware and will see how it goes.


Please keep us informed. 




Well, updating to latest unleash/firmware didnt help.
 
But i did remember that last time i got it fixed, i messed with USB power management settings so i rechecked and the setting was on.
So i sort of solved the disconnects issue (again) by unchecking the "Allow the computer to turn off this device to save power" on all USB root hubs and host controllers in device manager.
 
This solution might be particular to my hardware tho (Asus G733QS gaming laptop with Ryzen 9 5900HX and obviously an AMD chipset motherboard)
 
 
 
 
post edited by Manu.P - 2023/05/25 03:33:23
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idbaghera
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Re: X15 random disconnects? 2023/05/30 07:06:18 (permalink)
It seems that the mouse has the same behavior as the Z20 keyboard.
Could the problem be the Unleash RGB software?
I'm also on the x570 chipset and an amd 5900x, and if it's still said that there are some problems recognized by the manufacturers regarding this chipset, why then do other keyboards and mice from other manufacturers NEVER DISCONNECT? it's just the same PC, right? and when I say that, I tested various keyboards with 1-2 USB hubs, and with lighting, macro keys, multimedia to simulate its consumption as accurately as possible.

Asus X570-P | Ryzen 5900X | Gskill 2x16 F4266C17 | RTX 3080 Watercooled | 2xCrucial P5 2TB | Seagate 12TB HDD | Xonar Essence STX | EVGA Z20 | Logitech G Pro superlight | Acer X271HU
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metaleater
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Re: X15 random disconnects? 2023/06/02 16:55:28 (permalink)
Still having major USB disconnection issues with the X15, In fact the software/firmware updates may have made it even worse.
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idbaghera
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Re: X15 random disconnects? 2023/06/02 23:40:29 (permalink)
Can you try without software to use it in the same conditions when he crush ?
EVGA, why dont let users to downgrade firmware on keboard/mouse ?

Asus X570-P | Ryzen 5900X | Gskill 2x16 F4266C17 | RTX 3080 Watercooled | 2xCrucial P5 2TB | Seagate 12TB HDD | Xonar Essence STX | EVGA Z20 | Logitech G Pro superlight | Acer X271HU
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metaleater
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Re: X15 random disconnects? 2023/06/08 07:21:13 (permalink)
While still using my motherboard's USB ports, The disconnection issue seems to have stopped at the same time I installed an old USB3 PCIE card.
Also I had started to notice a pattern with the disconnections, It happened way more often whenever I lifted the mouse off the pad.
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