CSPlayer089
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Wow. EVGA sent out my replacement card for RMA a week ago today. Scheduled delivery was SUPPOSED to be today. For reference, EVGA is in California and I'm in the suburbs of Chicago. Well...looks like the card made it to the Chicagoland area. And then GOT SENT BACK to California. Epic fail on UPS. Now I get to wait even longer.
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ThomasN
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Re: Wow. Great job UPS.
2018/11/27 14:28:31
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Hello, I'm sorry to hear that you're having this issue with your RMA shipment. Please be on the lookout, I'll be sending you a quick email shortly! Let's get this resolved for you. Regards, Thomas N.
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 13:08:17
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Well, I received my RMA replacement. This card is ALSO defective. It will not clock above 300MHz. I worked with Alberto from GPU tech support, he was very helpful. We've set up another advanced RMA for this replacement card. So in other words I now have to do an RMA of an RMA.
post edited by CSPlayer089 - 2018/11/30 13:09:37
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 13:14:14
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CSPlayer089 Well, I received my RMA replacement. This card is ALSO defective. It will not clock above 300MHz. I worked with Alberto from GPU tech support, he was very helpful. We've set up another advanced RMA for this replacement card. So in other words I now have to do an RMA of an RMA.
This is your Second RMA or Third RMA or Going to be the Third RMA? Did this card have Samsung Memory?
post edited by bcavnaugh - 2018/11/30 13:20:24
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 13:16:23
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This will be my 2nd RMA, and will be the third card Just saw your edit. The replacement I received (stuck-at-300mhz-defective) has Micron memory.
post edited by CSPlayer089 - 2018/11/30 13:19:43
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 13:18:10
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And what will happen if your 3rd Card is Defective?
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 13:19:23
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bcavnaugh And what will happen if your 3rd Card is Defective?
I will keep RMA'ing until I get one that works. I obviously cannot get my money back at this point.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 13:21:59
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CSPlayer089
bcavnaugh And what will happen if your 3rd Card is Defective?
I will keep RMA'ing until I get one that works. I obviously cannot get my money back at this point.
Was the RMA Card New?
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 13:24:17
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As far as I can tell, it was not. It was not sent in a retail box.
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rjohnson11
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Re: Wow. Great job UPS.
2018/11/30 13:28:57
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CSPlayer089 As far as I can tell, it was not. It was not sent in a retail box.
When you get this card and you believe it is defect first I would ask that you return your overclock to default and retest.
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 13:34:25
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Yep. Tried that. Reverted to stock settings for CPU. GPU stuck at 300MHz. Afterburner and PX1 reports GPU power at 372%...which makes zero sense. Tried multiple clean driver installs. Same issue. LOL. Just fired up HWMonitor. It reports the GPU Power % while idling at the desktop as 208%.
post edited by CSPlayer089 - 2018/11/30 13:38:28
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 13:36:10
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 13:39:48
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bcavnaugh RTX 2080 Ti Died... I think it is your MB or OS
I am highly doubtful that is the reason.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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transdogmifier
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Re: Wow. Great job UPS.
2018/11/30 14:19:24
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Do you have an extra hard drive lying around? Install windows on it clean... *shrug* (not saying windows is the issue, just saying you could prove it isn't windows by reproducing on a clean hard drive)
post edited by transdogmifier - 2018/11/30 14:24:24
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 14:25:39
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At this point I'm not even going to bother. An advanced RMA has already been set up and approved, and yet another card will be arriving next week. We'll see what happens then.
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transdogmifier
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Re: Wow. Great job UPS.
2018/11/30 14:27:52
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CSPlayer089 At this point I'm not even going to bother. An advanced RMA has already been set up and approved, and yet another card will be arriving next week. We'll see what happens then.
ok, but if it's not the card but the OS, you sent the existing card back for no reason ....personally (and I have no beef if you don't do this ;)) I'd find it worth it to try before sending it back
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 14:47:49
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transdogmifier
CSPlayer089 At this point I'm not even going to bother. An advanced RMA has already been set up and approved, and yet another card will be arriving next week. We'll see what happens then.
ok, but if it's not the card but the OS, you sent the existing card back for no reason ....personally (and I have no beef if you don't do this ;)) I'd find it worth it to try before sending it back
And maybe the first card as well.
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 14:49:50
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Okay, I will humor you both and do a clean install of Windows 10 over the weekend. I'll let you know what happens.
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 15:03:19
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It is not really "humor" your Thread is putting a hold on me buying another RTX Graphics Card. Cards just don't stop working in a week or two it is just not common and you now have two in a row. This forum does a great job at troubleshooting aside from the off topic crap that we sometimes have to deal with.
post edited by bcavnaugh - 2018/11/30 15:10:21
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transdogmifier
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Re: Wow. Great job UPS.
2018/11/30 15:28:35
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i didn't mean you to humor me and do it...I just think it's worth a shot.... Keep your existing OS on the side on its own hard drive, put a drive in that you don't care about..install windows..see what happens.... takes 45 minutes...it's not like it's gonna make it take THAT much longer to RMA the card if it doesn't work...it's just a quick and simple "Nope, this didn't help" or "yep, that fixed it" *shrug* Either way, you know...
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 19:07:03
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bcavnaugh It is not really "humor" your Thread is putting a hold on me buying another RTX Graphics Card. Cards just don't stop working in a week or two it is just not common and you now have two in a row. This forum does a great job at troubleshooting aside from the off topic crap that we sometimes have to deal with.
https://www.hardocp.com/article/2018/11/21/rtx_2080_ti_fe_escapes_testing_by_dying_after_8_hours/ I tend to take everything that they say on HardOCP with a grain of salt, mainly because they are AMD-biased, however this apparently does happen to more than just a few people. Anyways, I'm about to do a clean Windows install here in a minute. I'm due for my annual reformat/reinstall anyways. Will report back.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 19:41:44
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CSPlayer089
bcavnaugh It is not really "humor" your Thread is putting a hold on me buying another RTX Graphics Card. Cards just don't stop working in a week or two it is just not common and you now have two in a row. This forum does a great job at troubleshooting aside from the off topic crap that we sometimes have to deal with.
https://www.hardocp.com/article/2018/11/21/rtx_2080_ti_fe_escapes_testing_by_dying_after_8_hours/ I tend to take everything that they say on HardOCP with a grain of salt, mainly because they are AMD-biased, however this apparently does happen to more than just a few people. Anyways, I'm about to do a clean Windows install here in a minute. I'm due for my annual reformat/reinstall anyways. Will report back.
Other than that being Old News Now you do not have an FE Card from NVIDIA. Let's hope the OS Install works for you with your EVGA Graphics Card
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 20:07:51
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All done with the reformat and reinstall. Running a clean copy of Windows 10 Pro 1809. Unfortunately, the results are the same. The card will not go above the idle clock of 300MHz. The memory boosts up to 7GHz without issue.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 20:27:31
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CSPlayer089 All done with the reformat and reinstall. Running a clean copy of Windows 10 Pro 1809. Unfortunately, the results are the same. The card will not go above the idle clock of 300MHz. The memory boosts up to 7GHz without issue.
And your MB is at Stock Settings to include the BCLK is set to 100? Are you Using two Separate PCIe Power Cables to your GPU?
post edited by bcavnaugh - 2018/11/30 20:30:38
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 20:29:03
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bcavnaugh
CSPlayer089 All done with the reformat and reinstall. Running a clean copy of Windows 10 Pro 1809. Unfortunately, the results are the same. The card will not go above the idle clock of 300MHz. The memory boosts up to 7GHz without issue.
And your MB is at Stock Settings to include the BCLK is set to 100?
Yes sir, everything is 100% stock.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 20:31:14
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And Are you Using two Separate PCIe Power Cables to your GPU? How old is your EVGA SuperNOVA 1300G2 PSU? What are you running to make the GPU Clock go above the Idle Clocks? Is your Bios up to date on the Motherboard? Is the On Board Video Disabled in the Bios? https://www.asrock.com/MB/Intel/Z370%20Taichi/index.asp#BIOS Current 2018/10/30 3.30Is the Card installed in the Top (X16) Slot next to the CPU?
post edited by bcavnaugh - 2018/11/30 20:46:39
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 20:52:14
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Yes, using two separate cables. The PSU is about 3 years old.
Using 3dmark firestrike to test the clocks, msi afterburner osd (issue occurs whether or not it is running)
Running the 3.30 BIOS, top pci-e slot of course.
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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bcavnaugh
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Re: Wow. Great job UPS.
2018/11/30 21:01:01
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CSPlayer089 Yes, using two separate cables. The PSU is about 3 years old.
Using 3dmark firestrike to test the clocks, msi afterburner osd (issue occurs whether or not it is running)
Running the 3.30 BIOS, top pci-e slot of course.
Do you have a Link to your 3DMark Fire Strike Score?
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CSPlayer089
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Re: Wow. Great job UPS.
2018/11/30 21:13:02
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Yep. I went thru this with the EVGA tech support rep. Here is the score of the RMA replacement card (300mhz clock issue) https://www.3dmark.com/3dm/30812984?Obviously the score is complete trash because the card was stuck at 300mhz the whole time. Here is the score of my first card, before it bit the dust after about a month. https://www.3dmark.com/fs/16994017
AsRock Z490 Taichi Intel Core i9 10900k Gigabyte AORUS 3080Ti Master 12GB EVGA SuperNOVA 1300G2 PSU 32GB (4x8GB) Mushkin Redline Lumina DDR4-3600 Creative Labs Soundblaster X G6 USB DAC/Sound Card EK Basic AIO 360 w/ 3 Noctua NF-P12 Redux WD Black SN850 1TB SSD Phanteks Enthoo 719 full tower case ASUS PG32UQ G-Sync Monitor Hyper X Alloy Elite Keyboard HyperX Pulsefire Dart/Steelseries QcK Mass mousepad Kingston Hyper X Cloud headset
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bcavnaugh
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Re: Wow. Great job UPS.
2018/12/01 07:29:36
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The last item that I see posted here is take the card an put it in a friends computer to see if it also cannot clock above 300 MHz. This will do two things one show that your motherboard is ok and the card really is bad or that your motherboard is the issue and the card is good. Also you said this was not a new card they sent you and they do test them before they send them to a user. It would cost EVGA more not to test them then to just send out a known or unknown bad card to replace a known or unknown bad.
post edited by bcavnaugh - 2018/12/01 07:50:33
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