EVGA

Windows 7 Sound Freeze/Crash

Author
red.e2
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2009/05/08 21:10:35
  • Status: offline
  • Ribbons : 0
2010/01/29 18:59:30 (permalink)
Well, I'm to the point where I am about to give up.  I have been having this on-going issue with the X58 onboard sound and windows 7 Realtek HD audio drivers.  To start off the problem, in windows 7, the latest build for the Realtek HD audio drivers do not allow for ports to be reassigned.  Therefore, if you had a 5.1 surround kit and a headset/mic kit, you can't reassign the ports like you can in XP.  Very frustrating.  So my only solution as this point was to purchase a splitter for the main speakers.

Anyways, the problem at hand.  I have installed windows 7 64 bit with a clean install - Still have a dual boot with xp 64bit.  I updated all the essential updates that microsoft suggests. I installed the latest bios, chipset, and audio drivers from evga.  Initially, the installations install flawlessly.  However, I have been running into issues that I suspect have to do w/ the drivers from Realtek.  Nevertheless, I can't rule out that it could be another issue.  When I go into the Windows (not realtek) sound manager and try to configure settings, it will randomly freeze.  It seems to be most constistent when I try to adjust the microphone settings/preferences.

I also get a freeze when using the program Ventrilo.  Windows 7 will randomly freeze when other people start talking.  It's a hit or miss freeze, and there hasn't been any consistancy of when it will actually freeze.  Some times it is when I am trying to configure the settings in Ventrilo.  Other times I will just be idling in a channel and have a complete system freeze.  Each freeze, regardless of whether it occurs within ventrilo or in any sound settings areas in windows 7 requires a hard reset.

Originally I blamed ventrilo (64-bit) for the problem.  However, since this problem happens when ventrilo isn't even running, I have to rule it out.  Therefore, I can only conclude that it has to do w/ the audio drivers I have picked up. 

I have tried both the audio drivers from EVGA as well as RealTek with the same results.  They should be the same drivers, so this doesn't surprise me.

I have also tried two different clean installations, thinking it may be something else I installed incorrectly.  I still get the same freezing results.

I have tried disabling all surround settings and having only my microphone/headset plugged in.  Still no avail.

I have tried installing the audio drivers in compatibility mode for Vista SP2, still freezes.

I am to the point where I am going to give up on windows 7, as I have been searching for any type of solution for a few days and spent countless hours.  I know it's not a hardware issue, as I don't have any issue in windows xp 64bit.  Any suggestions would be appreciated.

Specs: Windows 7 64bit
EVGA X58 3x SLI
Intel Core i7 920
EVGA GTX 260 (core 216)

Thanks.
#1

19 Replies Related Threads

    Kirock
    New Member
    • Total Posts : 9
    • Reward points : 0
    • Joined: 2009/12/28 12:19:06
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/01/30 05:38:45 (permalink)
    I'm having similar issues since installing Win7 64, total freeze up when playing TF2, requires hard reset to escape.  However my sound is running fine and just have the latest drivers from here installed.  My system is very similar to yours:
    EVGA X58 SLI le
    i7 920 Bloomfield DO
    BFG GTX 260
    Crucial Platinum 1066 DDR3, 3X 2GB (slots 1,3,5)

    I'm starting to think there's something wrong with the X58 SLI LE chipset drivers and Win7. 
    I have spent 8 weeks on this problem.  All drivers up to date.  Bios updated to latest posted here etc etc.

    Like your description, my freezes are random.  I can be logging into a server and freeze or play 2 hours and suddenly freeze with no signs or symptoms. all temps look good.  CPU on Prime95 for 45mins reached 50C.  Immediately after gaming it's only 38C.

    I have reduced the freeze frequency by playing with some BIOS settings, you might want to try.
    Increase CPU voltage to 1.4
    QPI VTT to 1.4Volts
    DIMM to 1.65V
    MQH(?) to DRAM ratio (it's in the memory settings)
    In PCI/Peripheral menu increase the PCIe max transfer from 128 to 1024. (you'll need to have latest BIOS to change this)

    I built this rig in Sept/09 and had installed XP 32 without a glitch and was up and playing TF2 in 2 hours.  No issues at all for 2 months.  I install (clean) Win7 64 Pro in mid Nov and my trouble immediately started.




    #2
    D.M.W.T
    FTW Member
    • Total Posts : 1731
    • Reward points : 0
    • Joined: 2007/11/24 18:04:33
    • Location: I am not sure
    • Status: offline
    • Ribbons : 4
    Re:Windows 7 Sound Freeze/Crash 2010/01/30 07:25:12 (permalink)
    To the OP, Boot into XP then download and run the windows7 upgrade advisor. Make sure you have the same hardware/software installed on xp that you will be running on 7 before starting the advisor.

    Also it could still be hardware. I had a set of USB headphones for Dragon naturally Speaking that worked under XP, but a no go on 7.

    Lastly the majority of freezes come down to RAM settings in my experience. Feel free to post your BIOS settings for your MOBO in its appropriate section and see if you get any feedback.
    #3
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 65674
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Europe
    • Status: offline
    • Ribbons : 62
    Re:Windows 7 Sound Freeze/Crash 2010/01/30 09:22:22 (permalink)
    I would definitely advise you make this same post in the Windows 7 Microsoft forum. I'd like to see what some of the pros have to say about this.

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #4
    upstartxt
    New Member
    • Total Posts : 37
    • Reward points : 0
    • Joined: 2008/04/23 21:14:17
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/02/27 16:02:23 (permalink)
    I suspect I have the same issue, I heard in a different thread something about changing audio to CD quality fixing it, as well as something about noise suppression, going to try them now. 

     http://forums.evga.com...4657&high=freezing
    Specs: Windows 7 32bit
    EVGA X58 3x SLI
    Intel Core i7 920
    2x EVGA GTX 260 (Core 192) in SLI

    #5
    upstartxt
    New Member
    • Total Posts : 37
    • Reward points : 0
    • Joined: 2008/04/23 21:14:17
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/02/27 19:24:40 (permalink)
    Have tried:

    Turning off noise suppression
    Turning quality of format for both speakers and microphone to lowest settings (CD Quality)
    Setting manually my RAM timings and voltages to manufacturer's spec
    Setting my RAM timings and voltages to AUTO

    Still getting freezes....

    I am now going to try uninstalling my RealTek drivers and seeing if that will work.
    #6
    themusicalman
    iCX Member
    • Total Posts : 291
    • Reward points : 0
    • Joined: 2009/01/25 14:09:25
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/02/27 20:46:15 (permalink)
    XXXXXXXX
    post edited by rjohnson11 - 2010/11/03 03:01:31

    System
    Intel 17 980x-water block
    2 GTX295-blocks
    4x25m 80GB raid 0 (650 avg read)
    x58 classified (59)
    6GB corsair 7 8 7 20 2ghz 
    large radiator dunked in water 
    2 28" samsung 1900x1200
    1000wt corsair power supply
    HEATWARE ID
    http://www.heatware.com/eval.php?id=70145



    #7
    upstartxt
    New Member
    • Total Posts : 37
    • Reward points : 0
    • Joined: 2008/04/23 21:14:17
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/02/28 00:58:01 (permalink)
    I uninstalled my realtek drivers and am just using the plug and play windows 7 audio drivers and so far no problems. Keeping my fingers crossed.
    #8
    NameBrandHuman
    iCX Member
    • Total Posts : 379
    • Reward points : 0
    • Joined: 2007/06/30 07:37:50
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/02/28 11:55:27 (permalink)
    with realtek drivers i had the exact freezing you had. turn off accoustic echo cancellation and noise suppression if its on and you should be good to go. I had narrowed it down to only one of those setting a long while back. But I forget which of those settings it actually ended up being.

    Case: Antec 902
    Cpu: Core i7 920 @ 3.8ghz
    (Vcore 1.21875 w/vdroop 19 multi x 201BClk)
    Cpu Cooler: Vigor Monsoon III LT
    Hard Drive: 2 x 500gb Western Digital Blacks
    Mobo: EVGA X58 3xsli
    Ram: 3x2gb OCZ platinum ddr3 @ 1600mhz 7-7-7-24
    Vid Card: XFX 5870 
    Optical Drive:1 x LG 22x DVD-RW , 1 x Liteon BR Reader
    PSU: Corsair 850w

    Heatware

    #9
    otter pop
    iCX Member
    • Total Posts : 260
    • Reward points : 0
    • Joined: 2009/07/09 15:36:26
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/02/28 12:17:40 (permalink)
    These realtek drivers seem to be a pain in the ass. 
    #10
    haidar.com
    New Member
    • Total Posts : 1
    • Reward points : 0
    • Joined: 2010/03/02 13:46:12
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/03/03 03:12:27 (permalink)
    Hi i got the same prob yesterday....After searching a lot on the net.. the only post i found related to this prob was your post.... 
    After some hours of trial play with the registry and services.. i found that this problem is related to the Server services...just by enabling and starting the server services the prob is solve...

    Click start-->type in "Services"
             open "Services"

             double click on "Server" --> Set startup type "Automatic" --> Click Start


    i register to this forum just to reply to this problem.. hope its work for you....lol
    post edited by haidar.com - 2010/03/03 03:15:55
    #11
    JVonD
    New Member
    • Total Posts : 23
    • Reward points : 0
    • Joined: 2010/09/29 17:00:58
    • Location: Boulder, CO
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/11/02 20:29:15 (permalink)
    I've been looking for a fix for this too.  My X58 has the same realtek driver issue in XP along with Win7. This is so lame and should be addressed my EVGA ASAP!  I have, what I thought, is the perfect system but now I'm having to use an old $15 PCI sound card from Frys just to have audio and not crash my computer. Disable your Realtek device and your system will run fine.
     
    RUNNING ->
    -Shoutcast streaming
    -Wirecast RTSP streaming
    -ProTools realtime mixing
    -Skype conferencing
    -Second Life
    #12
    rankin
    FTW Member
    • Total Posts : 1107
    • Reward points : 0
    • Joined: 2007/10/19 12:40:49
    • Status: offline
    • Ribbons : 12
    Re:Windows 7 Sound Freeze/Crash 2010/11/05 04:16:57 (permalink)
    turn off skype conferencing and see what happens..

    #13
    JVonD
    New Member
    • Total Posts : 23
    • Reward points : 0
    • Joined: 2010/09/29 17:00:58
    • Location: Boulder, CO
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/11/05 15:45:31 (permalink)
    Thanks.  I don't run it usually.  I recently downloaded the recent driver under "X58" - "audio device" and it seemed to fix the issue for now.
    Thanks!  ~J
    #14
    KaKashi12894
    New Member
    • Total Posts : 1
    • Reward points : 0
    • Joined: 2010/12/14 17:40:42
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2010/12/27 18:19:18 (permalink)
    I have an X58 Sli 3 (USB 3.0 and SATA 6 GB) and my audio drivers were actually dying on me before and freezing up on my game Battlefield Bad Company 2. Ended up doing an update from evga and realtek and the audio doesnt die, but game still freezes up. Hard reset is needed. Realtek really sucks with onboard audio, same thing happened with my old dell. get a new audio card and everything should be better, unless it conflicts with win 7 lol.
    #15
    JVonD
    New Member
    • Total Posts : 23
    • Reward points : 0
    • Joined: 2010/09/29 17:00:58
    • Location: Boulder, CO
    • Status: offline
    • Ribbons : 0
    nodiaque
    Superclocked Member
    • Total Posts : 141
    • Reward points : 0
    • Joined: 2007/09/05 07:28:23
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2011/05/26 08:31:43 (permalink)
    I'm still having this issue with any driver, anyone found a solution aside installing another sound card? It was working fine for the first 6 months of windows 7, seems like the latest drivers from microsoft isn't good either.

    #17
    ChristoJ
    iCX Member
    • Total Posts : 264
    • Reward points : 0
    • Joined: 2011/03/06 11:57:36
    • Status: offline
    • Ribbons : 1
    Re:Windows 7 Sound Freeze/Crash 2011/06/01 08:08:28 (permalink)
    Just an FYI, i have a two (i think) old Soundblaster cards sitting in the closet collecting dust, both pci i beleive.  If you need one all you need to do is pay for shipping. 

    Ol' Reliant doesnt Fail 
    i5-750 @ 3.8 Ghz -=- EVGA P55LE -=- 4gb OCZ Gold DDR3 XMP @ 1600 8-8-8-24 -=- ATI HD 5770 
    Corsair H-50 Push/Pull and Pressure modded -=- NZXT Hades Case 
    Heatware
    #18
    hermitboy
    New Member
    • Total Posts : 1
    • Reward points : 0
    • Joined: 2007/03/09 01:23:23
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2012/02/29 00:23:58 (permalink)
    Using the Windows 7 64bit Default drivers has been the only way that I have been able to keep my system from crashing. As soon as I install the RT HD drivers I start getting Random lockups again. I have 2 x58 boards one is the SLI version and the other is the x58 Classified 3. Both system have Windows 7 64, and they both have random lockups if I have the Drivers installed from Realtek. So the only fix that I can find now is to uninstall the Realtek HD drivers and just use the Windows 7 drivers.
    #19
    Hellator
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2012/01/25 15:44:42
    • Status: offline
    • Ribbons : 0
    Re:Windows 7 Sound Freeze/Crash 2012/09/26 19:25:22 (permalink)
    I wanted to clear this problem up since it has been going on for some people for years.
     
    First of all, I had this problem and fixed it in a few hours. I use Realtek HD Audio, and the problem is that the service for Windows Audio is being turned off randomly. If a program does not handle audio correctly this can cause Windows to crash, or in other means the audio to hang/lag/etc. I have fixed this problem just by turning on my audio manager program when Windows starts. This program can be found in the Control Panel under Hardware and Sound category - just look for Realtek HD Audio Manager.
     
    You should download and install your latest drivers for your Audio hardware and make sure that program is always on. Once this is done the problem should no longer persist.
     
    I hope this helps people. 
    post edited by Hellator - 2012/09/26 19:28:38
    #20
    Jump to:
  • Back to Mobile