EVGA

Win7 - Precision X1 v1.0.2.0 - Crashes every few hours with .NET runtime errors.

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PlasticFork
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2020/03/25 15:23:04 (permalink)
Hey all, going to attempt a few troubleshooting steps on my end to work on this, but wanted to see if anyone had any input on this issue?
 
New video card after several years. Going from an old GTX 770 on Win7 to a new GTX 1660Ti on the same Win7. Just installed it new today (after v1.0.3.0 was crashing every time I tried to save to my profile, so installed v1.0.2.0 instead). Everything was running much better, the application was saving changes and doing what I wanted and working correctly. But I've noticed after 2 or 3 hours, the system tray HWM items vanish. When I open the application and attempt to use it or save anything to put them back, the application crashes. Did some digging and looks like it's getting .NET runtime errors. Getting two errors in Event Viewer:

Application Error

Faulting application name: PrecisionX_x64.exe, version: 1.0.2.0, time stamp: 0x5db807ac
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fe7983d408
Faulting process id: 0x10d8
Faulting application start time: 0x01d602c47a739ab3
Faulting application path: C:\Program Files\EVGA\Precision X1\PrecisionX_x64.exe
Faulting module path: unknown
Report Id: fd68b2cc-6ec8-11ea-8bda-74d02b2bd1f9


.NET Runtime

Application: PrecisionX_x64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at PX18.ViewModel.TrayIconVM.Dispose()
   at PX18.ViewModel.HWMonitorVM.CloseHandler(System.Object, System.ComponentModel.CancelEventArgs)
   at System.ComponentModel.CancelEventHandler.Invoke(System.Object, System.ComponentModel.CancelEventArgs)
   at System.Windows.Window.OnClosing(System.ComponentModel.CancelEventArgs)
   at System.Windows.Window.WmClose()
   at System.Windows.Window.WindowFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.UnsafeSendMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
   at System.Windows.Window.InternalClose(Boolean, Boolean)
   at PX18.View.MainWindow.btnClose_Click(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
   at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
   at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at PX18.App.Main()
   at PX18.Program.Main()


I'm going to do an uninstall, clear the files out, and reinstall again and see what happens. But if anyone has any other suggestions or maybe I should try yet another earlier version prior to 1.0.2.0, I'm open to suggestions. The application will run for a few hours, and it does save my changes so the card will run as I've set it even when Precision X1 isn't running, but I'd like to have some active hardware monitoring while I play since it's a new card to my system and I want to be sure temperatures, etc. are good while I get acquainted with a new piece of hardware. Appreciate any help!

Quick system specs:
Asus Sabertooth X79 board
Intel i7 4820k
32 GB DDR3 RAM (XMP at 1866mhz)
840 EVO SSD
GTX 1660Ti Black (single card) at 16x
Win7 x64 Ultimate (most recent updates, etc. before MS EoL the OS this year)
#1

2 Replies Related Threads

    kacan22
    Superclocked Member
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    Re: Win7 - Precision X1 v1.0.2.0 - Crashes every few hours with .NET runtime errors. 2020/03/25 16:16:47 (permalink)
    EVGA tech dont read forums you can see that on all posts, they dont reply or provide any solution (only users give common solutions). Just install this for your card https://www.msi.com/page/afterburner and you will be happy.
     
     


     

     
    #2
    PlasticFork
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    Re: Win7 - Precision X1 v1.0.2.0 - Crashes every few hours with .NET runtime errors. 2020/03/25 20:57:50 (permalink)
    Disappointing. Well, I guess I'll give MSI's software a spin. Maybe eVGA will make X1 more stable in Win7 at some point. Or not.
    Eventually I'll make the move to Win10 so I might give it another go at a later time. Appreciate the help.
    #3
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