EVGATech_AdamBWe do have a holiday schedule coming up, which you can find linked here: https://www.evga.com/holiday/. Step-Ups are processed with our RMA department and it usually takes 1-3 business days after we receive your package to process a request. If we receive the package on 12/19 there is a chance the new product may be shipped out before our holiday break but unfortunately I cannot guarantee that. Our RMA department is working as quickly as possible to process requests and once your new package gets shipped, you would receive an e-mail with a tracking number.
JcDo you know what time do you guys normally receive Fedex packages?
XrayMan Guessing you got it by now. ;)
JcXrayMan Guessing you got it by now. ;) They shipped it on 12/20 midnight and I received it in the afternoon of next day. :)