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Will the holiday affect my step up?

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Jc
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2017/12/18 00:43:09 (permalink)
My old card is on the way and will arrive on 12/19 Tuesday by the end of the day... I was wondering will I still get my step up card before Christmas? or do I have to wait till the first week of January?
 
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    EVGATech_AdamB
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    Re: Will the holiday affect my step up? 2017/12/18 12:17:50 (permalink)
    We do have a holiday schedule coming up, which you can find linked here: https://www.evga.com/holiday/. Step-Ups are processed with our RMA department and it usually takes 1-3 business days after we receive your package to process a request. If we receive the package on 12/19 there is a chance the new product may be shipped out before our holiday break but unfortunately I cannot guarantee that. Our RMA department is working as quickly as possible to process requests and once your new package gets shipped, you would receive an e-mail with a tracking number.

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    #2
    Jc
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    Re: Will the holiday affect my step up? 2017/12/18 12:39:05 (permalink)
    Do you know what time do you guys normally receive Fedex packages? 
     
     
    post edited by Jc - 2017/12/18 12:41:35
    #3
    Jc
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    Re: Will the holiday affect my step up? 2017/12/18 22:31:22 (permalink)
    EVGATech_AdamB
    We do have a holiday schedule coming up, which you can find linked here: https://www.evga.com/holiday/. Step-Ups are processed with our RMA department and it usually takes 1-3 business days after we receive your package to process a request. If we receive the package on 12/19 there is a chance the new product may be shipped out before our holiday break but unfortunately I cannot guarantee that. Our RMA department is working as quickly as possible to process requests and once your new package gets shipped, you would receive an e-mail with a tracking number.




    I checked the EVGA Holiday schedule again last night and I found out that they change it from 12/19 - 12/22?
    #4
    Hoggle
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    Re: Will the holiday affect my step up? 2017/12/19 01:05:52 (permalink)
    Jc
    Do you know what time do you guys normally receive Fedex packages? 
     
     




    For a places like EVGA they probably don't just get one delivery per day. They could see multiple trucks a day and it would be impossible for EVGA to know what truck it would be on. At least though if you have the tracking number you can tell if it was delivered in the morning or late in the day.
     
    On a bright side they probably are working as fast as they can so they don't come back from the holidays with a huge backlog. 
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    Jc
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    Re: Will the holiday affect my step up? 2017/12/20 20:31:20 (permalink)
    Thank you guys for your help! The EVGA Warehouse receive my old gpu on December 19 at 9:30 AM. As of now I just received my tracking number for my new gpu! 
    post edited by Jc - 2017/12/20 20:32:51
    #6
    XrayMan
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    Re: Will the holiday affect my step up? 2018/01/01 19:25:08 (permalink)
     
    Guessing you got it by now.     ;)

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    #7
    Jc
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    Re: Will the holiday affect my step up? 2018/01/05 23:51:49 (permalink)
    XrayMan
     
    Guessing you got it by now.     ;)


     
    They shipped it on 12/20 midnight and I received it in the afternoon of next day. :)
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    XrayMan
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    Re: Will the holiday affect my step up? 2018/01/07 21:35:09 (permalink)
    Jc
    XrayMan
     
    Guessing you got it by now.     ;)


     
    They shipped it on 12/20 midnight and I received it in the afternoon of next day. :)




       

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