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Hot!Where is the support ticket number located?

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worldcup
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2021/07/24 20:56:38 (permalink)
I want to submit RMA for my 3090 ftw3 becoz of the New World brick. It stated in red "Ticket number is required." when I submit the RMA. I have already submitted a question in the service center but cannot find any ticket number there. Can you please help?
 
 
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Solved, support replied my ticket w the number. Thanks EVGA
post edited by worldcup - 2021/07/24 21:11:20
#1

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    EVGATech_MattM
    EVGA Tech Support
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    Re: Where is the support ticket number located? 2021/07/24 21:11:36 (permalink)
    Welcome to the forums. I have responded to your support ticket and you will now be able to start the RMA. Please upload a copy of the invoice at Service->Invoice Upload as it is needed for the RMA to be approved.
    #2
    Mustafa1098
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    Re: Where is the support ticket number located? 2021/08/13 15:34:51 (permalink)
    Hello, I cant find my ticket number either and it is not auto populating when submitting for an RMA. Please tel me where it is
    #3
    desertduck66
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    Re: Where is the support ticket number located? 2021/08/21 09:12:28 (permalink)
    I have the same issue. I have a bad display port or two in a brand new card. Why is the support ticket number not included in the email from support?
    #4
    Cool GTX
    EVGA Forum Moderator
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    Re: Where is the support ticket number located? 2021/08/21 11:00:18 (permalink)
    You need a service ticket & the product must be registered with the invoice Uploaded to EVGA
     
     
    https://www.evga.com/support/rma.asp
     
    (excerpt)

    EVGA Return Merchandise Authorization

    An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement under warranty.

    Important Information:

    Select part:(you should see a pull-down list of your registered products)
     
     
    https://www.evga.com/support/openrma.asp

    RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified 3-GPU Water cooled 1600P2 AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P Thank you for your support I am a Volunteer Moderator - not an EVGA employee
    #5
    desertduck66
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    Re: Where is the support ticket number located? 2021/08/21 14:33:15 (permalink)
    Sorry Cool GTX, I was not clear.
    I have registered my card, uploaded the invoice and engaged tech support. The tech suggested an RMA is justified and sent me a link (same one you just dropped) to the RMA page. What I dont have, is the service ticket number that is required on the RMA form. There is no number on any of the emails I've gotten from EVGA or anywhere I've looked to date. I'm trying to determine what the number is at this point so I can move forward.
    #6
    davevt31
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    Re: Where is the support ticket number located? 2021/08/21 17:09:35 (permalink)
    Give it some time a tech will populate the number for you.


     
     
       
     
    #7
    EVGATech_DavidR
    EVGA Tech Support
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    Re: Where is the support ticket number located? 2021/08/23 07:04:22 (permalink)
    worldcup, the ticket was created on 7/24/2021. Please navigate to Service-->Submit Warranty Claim and select the correct serial number from the drop down menu, then continue submitting the request. The ticket number field will be filled in automatically.
     
    Mustafa1098, I see that a ticket was created on 8/14/2021. When you submit the request, the ticket number field will be filled in automatically.
     
    desertduck66, I see that your RMA request has been submitted.
     
    If any of you are having issues with your request, please feel free to contact our support team at Support@EVGA.com
    #8
    CaliGhost
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    Re: Where is the support ticket number located? 2021/10/03 11:31:38 (permalink)
    How do i get a support Ticket Number created ? 3090 ftw3 New World Brick as well
     
     
    #9
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