Obtuse
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What do they send you? Is it just the GPU or do they send the whole brand new box like you bought it from the store? I'm asking because I want that box. I put my RMA in it and sent it in without any of the peripheral stuff that came with it but the email didn't say NOT to send the box. Basically I have a display and it's part of it like many people. If they don't send the box I'm going to have to cancel the whole RMA process JUST to get the box back.
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the_Scarlet_one
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Re: When you get your RMA replacement..
2019/09/05 05:49:29
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Depends on how long you owned the original product. Prior to 30 days ownership, you will get a new box. After 30 days of ownership, you will get a brown box with no accessories.
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 05:50:40
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That's ridiculous. So now I have to cancel a whole RMA just to get a box back and pay to resend it. Thanks for you reply.
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Obtuse
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Do they send you a new product when you RMA?
2019/09/05 06:09:25
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Title. The sticky'd topic above didn't answer my question. Will I get a refurbished card in a brown box or a new one in a new box? Basically I'm not putting a refurbished GPU in my brand new PC, it's not happening. So either I got to use this card for a little over a year and now I'm out $1000 or this RMA process is as good as I heard it is.
post edited by Obtuse - 2019/09/05 06:26:08
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Bobmitch
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Re: Do they send you a new product when you RMA?
2019/09/05 06:50:56
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Normally, if the RMA is within 30 days of your purchase, you will receive new in return. If outside the 30 day purchase window...depends on stock. If they have refurbs in stock...you will receive refurb.
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Obtuse
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Re: Do they send you a new product when you RMA?
2019/09/05 06:53:40
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Yea no that's not going to work for me.
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the_Scarlet_one
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Re: When you get your RMA replacement..
2019/09/05 07:00:18
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No. You do not need the box, as the serial number on the old box will not match the replacement card. The only reason for the original box is preference, but it is not required for reselling. I am going to combine your two threads to make them one. https://www.evga.com/warranty/ <-best place for full warranty information.
post edited by the_Scarlet_one - 2019/09/05 07:07:50
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 07:14:44
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the_Scarlet_one No. You do not need the box, as the serial number on the old box will not match the replacement card. The only reason for the original box is preference, but it is not required for reselling.
I am going to combine your two threads to make them one.
<-best place for full warranty information.
I just want the box and the nicer inner black box the card was sitting in so I can display it. I don't know why you're bring up selling or the serial number....Then I asked about if it's a new or refurbished card they send you and he answered it depends. Basically the box question is irrelevant if it's a refurbished GPU because I won't be accepting it as a replacement. Yes combine my threads, make them more POWERFULLLLLL!!!!
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Hoggle
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Re: When you get your RMA replacement..
2019/09/05 07:40:54
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I would say the best advice since you want to keep the original box is to fallow the instructions for shipping back to EVGA. The original packaging is ideal for keeping a graphics card safe in shipping so use that as an example of how to pad the card for shipping. You don't want the card to move around and damage itself before it gets to EVGA as that can void a warranty. https://images.evga.com/warranty/shipping/GPU_US_Shipping_Guidelines.pdf
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 07:50:51
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Hoggle I would say the best advice since you want to keep the original box is to fallow the instructions for shipping back to EVGA. The original packaging is ideal for keeping a graphics card safe in shipping so use that as an example of how to pad the card for shipping. You don't want the card to move around and damage itself before it gets to EVGA as that can void a warranty.
I already shipped it out in the original box which I then put in a bigger box with 2 inches of padding all around. I just want the original box back with a new card or a new card with a new box. I don't think I'll get either and, like I said, I'm not putting a refurbished GPU in my PC. I don't understand that logic to begin with. "Hey you want this GPU that failed in someone else's computer?" That's a hard no from me. I followed the shipping guidelines. It doesn't say anywhere to keep the original packaging because we don't want it. It just says keep all the posters, dvi adapters, driver cds, etc. So I kept that stuff. I didn't even think it would be an issue until I read somewhere on these forums that they may just send you a cardboard box with GPU in it.
post edited by Obtuse - 2019/09/05 07:55:34
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the_Scarlet_one
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Re: When you get your RMA replacement..
2019/09/05 08:24:56
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Refurbished GPU’s are not always cards that failed. Refurbished GPU’s can also be cards that people used for step up, and when that is accomplished, the card was typically in full working order when it was sent back to EVGA. I would suggest contacting EVGA directly at support@evga.com, or through your original ticket, and speak with them. As users of the forum, all we can do is answer your question. As for the resale comment, 99% of users asking about the original box are wanting to keep it for resale purposes. If you aren’t in the 1%, then it doesn’t apply to you and was just a general comment.
post edited by the_Scarlet_one - 2019/09/05 08:28:43
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 08:31:14
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the_Scarlet_one Refurbished GPU’s are not always cards that failed. Refurbished GPU’s can also be cards that people used for step up, and when that is accomplished, the card was typically in full working order when it was sent back to EVGA.
I would suggest contacting EVGA directly at support@evga.com, or through your original ticket, and speak with them. As users of the forum, all we can do is answer your question.
As for the resale comment, 99% of users asking about the original box are wanting to keep it for resale purposes. If you aren’t in the 1%, then it doesn’t apply to you and was just a general comment.
Yea I know. Ty for being nice, I know i'm a pain in the ass. I'm waiting for the customer service department to open. I don't think there's going to be a way for them to tell me one way or the other whether or not a refurbished gpu was faulty or just from the step up program. Thanks for your help.
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 09:24:34
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Don't get my box back with the refurbished card I won't be using. Thanks EVGA, I really appreciate you ripping me off. Sending me an $800 paperweight.
post edited by Sajin - 2019/09/05 09:43:53
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Sajin
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Re: When you get your RMA replacement..
2019/09/05 09:44:48
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Obtuse I don't think there's going to be a way for them to tell me one way or the other whether or not a refurbished gpu was faulty or just from the step up program.
They may be able to tell you this, but you'll need to ask.
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 09:47:39
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Sajin
Obtuse I don't think there's going to be a way for them to tell me one way or the other whether or not a refurbished gpu was faulty or just from the step up program.
They may be able to tell you this, but you'll need to ask.
Yea I did ask and they can't. So again, a GPU I won't be using. Won't be able to use this pc for other than stuff like this either. Does this INSERT AMOUNT HERE dollar company even care? NOPE Thanks again. I'll be going with ASUS in the future. At least I'll go into that business arrangement knowing they'll probably rip me off instead of reading a bunch of praise and finding out the hard way.
post edited by Obtuse - 2019/09/05 10:10:45
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the_Scarlet_one
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Re: When you get your RMA replacement..
2019/09/05 10:09:07
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EVGA definitely isn’t a billion dollar company. They are one of the smallest of the manufacturers of I am not mistaken.
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Hoggle
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Re: When you get your RMA replacement..
2019/09/05 10:19:20
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Keep in mind you still have the remaining warranty. As for second hand cards I personally am using a B-Stock 2070 XC Ultra. I personally am happy with the card and looking at it I can’t tell someone else used it. Keep in mind that sometimes it can be something like a failed fan that just replacing the shroud on the card can make perfect or replacing the thermal pad. Often times it’s not just a problem with the chips on the card but something that can be replaced.
post edited by Hoggle - 2019/09/05 10:22:48
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davevt31
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Re: When you get your RMA replacement..
2019/09/05 10:49:04
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So your not going to use a perfectly good video card because you can't display a box? Other companies do the exact same thing for RMA's, they ship out refurbished replacements.
post edited by davevt31 - 2019/09/05 10:58:40
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 10:55:37
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davevt31 So your not going to use a perfectly good video card because you can't display a box? No. I'm not going to use a formerly defective card in a brand new computer without knowing whether or not it actually was defective or if it was just returned as part of the step up program and is actually perfectly fine. Displaying the box just would've been nice as it's what I was doing beforehand. I had no idea they wouldn't be sending the replacement card in a similar box. Regardless, I don't see how it's a big deal to just send the thing back. I get it though. You see something is important to someone but it's not important to you so you criticize. I don't actually care what you think, I clearly have to clarify though just in case more people like you who don't actually care but just want to see themselves belittle someone don't waste their time replying.
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davevt31
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Re: When you get your RMA replacement..
2019/09/05 11:00:56
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How do you know it was defective? It could have been a perfectly working card that someone used in the Step-Up program to get a better card.
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 11:08:02
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davevt31 How do you know it was defective? It could have been a perfectly working card that someone used in the Step-Up program to get a better card.
Dude I understand that. I asked the CSR and he couldn't tell me whether it's one of those cards or if it was a defective card that they rebuilt and tested. If something happens, ASUS won't replace my board or anything else that may or may not get damaged. I'm not insane, I can't be the only person to ever come here with one of these questions/issues. Again, the box thing....it's not my precious. I just made the mistake of sending it in and I just thought they'd be cool and send it back.
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davevt31
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Re: When you get your RMA replacement..
2019/09/05 11:14:02
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It's OK to ask questions, just understand you aren't going to get a brand new card as a RMA replacement, NO company sends out brand new inventory as a replacement. The only time you will see a brand new item is if it is returned in the first 30 days after purchase.
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aka_STEVE_b
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Re: When you get your RMA replacement..
2019/09/05 12:29:48
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 12:33:44
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davevt31 It's OK to ask questions, just understand you aren't going to get a brand new card as a RMA replacement, NO company sends out brand new inventory as a replacement. The only time you will see a brand new item is if it is returned in the first 30 days after purchase.
I understand that. Thank you.
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Obtuse
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Re: When you get your RMA replacement..
2019/09/05 12:36:15
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aka_STEVE_b
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Re: When you get your RMA replacement..
2019/09/05 12:40:10
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Sajin
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Re: When you get your RMA replacement..
2019/09/05 12:56:30
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davevt31 It's OK to ask questions, just understand you aren't going to get a brand new card as a RMA replacement, NO company sends out brand new inventory as a replacement. The only time you will see a brand new item is if it is returned in the first 30 days after purchase.
Not true...
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jonkrmr
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Re: When you get your RMA replacement..
2019/09/05 13:23:45
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I can understand where the guy is coming from. A hard pill to swallow when you pay $1000 + for a new video card to get a used card in return for RMA weather it is a refurb or step-up card but that is the way it works with manufactures. You just have to accept it going in. Just don't think he was the most adult about how he expressed his displeasure about it. If manufactures gave out brand new in box cards for every warranty RMA they had to do, they would end up with a pile of of returned cards in the corner of their warehouses they could do nothing with and end up going bankrupt from it. Oh well, you just can't please some people I guess :)
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Hoggle
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Re: When you get your RMA replacement..
2019/09/05 17:51:49
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I do understand the idea that new is best but keep in mind that RMA wouldn't exist if new cards worked flawlessly. You could get unlucky with a brand new card right out of the box as that happens but at least the RMA card had to pass testing.
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trabs97
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Re: When you get your RMA replacement..
2019/09/11 09:50:15
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EVGA if you guys provide very good graphics cards you wouldn't really have to bee doing up so many RMA requests for people to get replacement products. I understand if you guys start sending brand new gpu's for every rma that goes through you wouldn't make profit or money and i totally agree but if you really want to make money so you don't lose customers or get bad names from people about your company who had bad experiences with graphics cards they received from a rma shipment replacement card, start making proper gpu units that doesn't die or give problems in a matter of a few months. Because i'm a guy who did up an RMA and yes i'm getting my replacement card and i'm hoping & expecting i don't get a repeat of the same problem like what i had with the first one with this replacement card and I hope it operates like it was a new one properly. It's not our fault when we use the graphics card the way it suppose to be used,lets say like default settings,and then it goes bad on us in a few months without over clocking it or pushing it over its limit, that's on y'all part because it indicates that y'all provided us with a gpu unit that was already faulty.
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