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Hot!When is EVGA going to realize they can't handle the store?

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MatthewAMEL
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2020/09/24 06:29:13 (permalink)
What is it going to take for EVGA to realize they cannot handle the webstore?  Send all the 1st wave cards to Newegg and Amazon and other retailers who have a better chance of their store-fronts surviving the checkout process. When the October/November rush is over, then return them to your store.
 
The 'Elite' membership did nothing. You could go into the store and copy/paste the 3090 part number into the url and get to the purchase page.
 
Added to my cart twice...never could complete.
 
EVGA...your 'store' is a complete fail. You are alienating loyal customers with your complete ineptness.
 
Since 2015, I have purchased 2x 980Ti's, a 1080Ti and a 2070S from EVGA. In the last week, you have convinced me you don't care. You just want your inventory sold.

10G-P5-3897-KR 9/17/2020 8:07:39 AM PT Yes
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    }{yBr!D^
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:31:19 (permalink)
    I doubt any online retailer can handle the huge demand. We just have to wait till things normalize...
    #2
    ssmokeyy1
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:34:09 (permalink)
    Newegg and nvidia both crashed. Not a good idea to give them all stock and not run a store.  They need to 2 factor to check out and slow the bots down. Also need to lock ip's 
    #3
    I7GTX
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:37:16 (permalink)
    As mentioned above, Newegg and Nvidia's actual site got crashed. They are essentially getting ddosed from bots.
    The amount of traffic getting generated from these things are unreal.
     
    The best way they could throw these cards out would be to add a new product page and post it on their home page when some are in.
    This would allow real users to see the card in stock and grab it before the botters alter the code to the new location.
     
    #4
    }{yBr!D^
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:37:38 (permalink)
    There is a lot to be learned from these 2 failed launches... Or poorly orchestrated..
    #5
    antarious
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:37:50 (permalink)
    ssmokeyy1
    Newegg and nvidia both crashed. Not a good idea to give them all stock and not run a store.  They need to 2 factor to check out and slow the bots down. Also need to lock ip's 




    Pretty much this although Nvidia didn't crash that I noticed.  However, it kept sending me to a non us market place.  One of the retailers I know said they had black friday type traffic for the 3080 launch.  Just how it goes... but annoying obviously.
     
    However, what really does irritate me is the fact there were "confirmed" pre-order listings on Ebay at least an hour before launch.  Interesting how that happens...
    #6
    MatthewAMEL
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:46:09 (permalink)
    My frustration is extreme since I made it all the way through the shopping process...credit card entered...verification code from Verified by Visa...down to the LAST BOX "I accept terms of the store' and then it crashed AGAIN.
     
    Now my cart is gone. I have no idea if the order was processed. No confirmation email...can't get back onto the site to confirm.
     
    It's inexcusable. Did I just give EVGA $1,800? How can they not know?

    10G-P5-3897-KR 9/17/2020 8:07:39 AM PT Yes
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    DarkTAO
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 06:59:15 (permalink)
    The place order button is entirely removed now. 
     

     
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    #8
    gravedigger78
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:04:24 (permalink)
    I was on the review order page smashing submit like 20 times
    #9
    EVGATech_DanielM
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:07:22 (permalink)
    This is not just limited to the EVGA website with the crashing and massive traffic. EVGA is one of the only manufacturers who tries to sell direct to customers. We understand your frustration and this is not some elaborate scheme to drive up traffic and demand. Our team is trying as hard as we can and we are sorry you are upset. This launch was a very different launch from previous releases.

     
    -Daniel_EVGA
    #10
    dkhan
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:07:38 (permalink)
    I got the exact same experience.  What a mess.
    #11
    Aurummorituri
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:09:03 (permalink)
    What was the phrase? "Toilet Paper Launch". Most of the sites were obviously inundated by bots that got all the cards instantly. I never even saw an "Add to Cart" button or recieved an email. Even NowInStock never showed a card in stock. Absurd Ebay listings popped up less than THREE MINUTES after "launch". Just sad.
    #12
    dkhan
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:09:38 (permalink)
    It is still in my cart, I just cant checkout.  Will I eventually be able to check out?
     
    #13
    dalten22
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:10:43 (permalink)
    I"ve been trying to check out for 45 mins now, can get reliably to the credit card/paypal info but neither options work. Paypal always times out, credit card teases me and acts like it iwll work but ultimately times out and redirects me to the "featured" items. So frustrating.
    #14
    EVGATech_DanielM
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:11:59 (permalink)
    Aurummorituri
    What was the phrase? "Toilet Paper Launch". Most of the sites were obviously inundated by bots that got all the cards instantly. I never even saw an "Add to Cart" button or recieved an email. Even NowInStock never showed a card in stock. Absurd Ebay listings popped up less than THREE MINUTES after "launch". Just sad.


    Welcome to the forums. eBay listings will pop up but that does not mean that they have the product. We have not even shipped anything so using eBay as a measuring stick isn't fair. I could list a card right now that someone can bid on but that doesn't mean I actually got a card. 

     
    -Daniel_EVGA
    #15
    gravedigger78
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:12:48 (permalink)
    EVGATech_DanielM
    This is not just limited to the EVGA website with the crashing and massive traffic. EVGA is one of the only manufacturers who tries to sell direct to customers. We understand your frustration and this is not some elaborate scheme to drive up traffic and demand. Our team is trying as hard as we can and we are sorry you are upset. This launch was a very different launch from previous releases.




    I made it all the way to the review and submit screen and was hitting submit multiple times. I Now have multiple *Google Temporary hold transactions on my credit card statement. I am hoping that was my attempts to buy the card from the EVGA store or someone stole my cc info at the same exact time as trying to check out. There probably isn't a way for you guys to let me know, or what support staff should I contact?
    #16
    EVGATech_DanielM
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:15:21 (permalink)
    I would recommend to be patient until this traffic dies down. Temporary holds are just that. Until something has posted to your account, we cannot confirm considering all of the traffic at this moment. We do appreciate you keeping us updated and once the craze dies down we would be happy to look into it. 

     
    -Daniel_EVGA
    #17
    rain2_usa
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:16:40 (permalink)
    There are a lot of Happy People who DID get through on Twitter replying back to Jacob, so this definitely worked to get it into more gamer's hands and might have helped curb the bots due to the unusual process.  The FTW3 Ultra is still available.  If you can see it on the Elite homepage, it's still there.  Only problem right now is for EVGA to open the page up from that link as it goes to a crashed page (for me anyways).  Good luck everyone.  Be persistent. 

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    #18
    gravedigger78
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:17:36 (permalink)
    EVGATech_DanielM
    I would recommend to be patient until this traffic dies down. Temporary holds are just that. Until something has posted to your account, we cannot confirm considering all of the traffic at this moment. We do appreciate you keeping us updated and once the craze dies down we would be happy to look into it. 


    Thanks bud I will do just that.
    #19
    dkhan
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:22:02 (permalink)
    I get to the review order page and there isnt even a submit button... I click the agree to terms and conditions box and it takes me all the way back to the products page :(
    #20
    dalten22
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:22:03 (permalink)
    This is unbelievably frustrating, if you guys have elite checkouts going on why are you opening the SKUs the public if the site can't even handle the first wave? I saw on Twitter jake said one of them is open to the public.
    #21
    zeroseoul
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:28:44 (permalink)
    With the amount of traffic hammering a single resource its going to be hard for any company to keep it up. There's probably 10's of thousands of people trying to fit through one door at the same time. Compare this to normal business where people are flowing in and out.

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    #22
    dalten22
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:31:18 (permalink)
    There's something wrong with your billing system EVGA, i've gotten to the place order button several times now but it never does anything, it just spins for a moment then stops or redirects to your feature page.
    #23
    dkhan
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:32:11 (permalink)
    It definitely has been getting hammered.  I have been trying since 9:00am EST.  I JUST got the confirmation email... had to put my payment info 6 times for it go all the way to the screen that shows the place order button.  That took another 20-30 tries to get it to go but it did FINALLY get through.  Bots are the devil!
    #24
    zeroseoul
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:34:41 (permalink)
    dalten22
    There's something wrong with your billing system EVGA, i've gotten to the place order button several times now but it never does anything, it just spins for a moment then stops or redirects to your feature page.


    This could be due to the API that handles billing is not working or non-responsive. If the end points for sending your billing information and charging you is down, or the checks the system does before charging you don't come up clean the system might just kick you out so it doesn't charge you for something that can't happen.

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    #25
    MatthewAMEL
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 07:47:47 (permalink)
    EVGATech_DanielM
    This is not just limited to the EVGA website with the crashing and massive traffic. EVGA is one of the only manufacturers who tries to sell direct to customers. We understand your frustration and this is not some elaborate scheme to drive up traffic and demand. Our team is trying as hard as we can and we are sorry you are upset. This launch was a very different launch from previous releases.




    The EVGA store is crashing when trying to sell 1,000 units. Newegg or Amazon won't crash until they are trying to sell 1,000,000 units. I watched Amazon struggle with the XBSX pre-order. Same with Microsoft. The difference is I WAS able to get an order in. And MS sold more than 3,000,000 units in the same time that EVGA sells 5,000.
     
    It's time to punt to stores that have the infrastructure.
     
    I appreciate the attempt with Elite Members (which I am), but as I type this... an hour and 43 minutes since the orders went live, I have a card in my cart and have attempted two times to get the order paid for. The first was with my Visa that went all the way to the final check box 'accept terms' (including the verified by Visa txt) only to have it crash after I checked the box. The 2nd was an attempt to use PayPal instead of a CC to have the PayPal redirect crash.
     
    Right now, I still have a card in the card, but it simply won't progress to the next page. Every attempt yields an error message. This is almost two hours post-launch.
     
    Update: 1 hour and 58 minutes in...my cart is gone. Thanks, folks.
    post edited by MatthewAMEL - 2020/09/24 07:58:39

    10G-P5-3897-KR 9/17/2020 8:07:39 AM PT Yes
    #26
    Athian
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 08:09:37 (permalink)
    If you want anyone to blame, blame NVidia for making such a good card at a price that a lot more people can afford. The bots are wrecking havoc all over the place and no manufacturer is going to "beef up" their site for a few weeks just so you can get a card right now. If you absolutely have to have it now. Then like everything else, when demand is high, you have to wait your turn. As much as I want one right now, I do not want to deal with the rush that comes with a product launch. So, I will be patient and buy one when the mad rush is over. My 1080ti works just fine.
    #27
    MatthewAMEL
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 08:19:12 (permalink)
    Athian
    no manufacturer is going to "beef up" their site for a few weeks just so you can get a card right now.



    This isn't a new issue with the EVGA store. It happens regularly. It's simply much more visible now due to the launch. The same problems happened with Pascal and Turing. It also happens when there is good stuff in the b-stock drops.
     
    My point is if EVGA doesn't want to 'beef up' their webstore, then use appropriate storefronts for product launches. After the dust has settled, put them on the EVGA store.

    10G-P5-3897-KR 9/17/2020 8:07:39 AM PT Yes
    #28
    ccoyne83
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 14:56:16 (permalink)
    There is a cost sunk equation to consider. Sites like Amazon already have invested godly amountsof money into server infrastructure etc. to survive mass waves of internet activity. EVGA would need to expend a ton of cash into server capacity it would only need every blue moon and in between those periods would be a waste of money
    #29
    MatthewAMEL
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    Re: When is EVGA going to realize they can't handle the store? 2020/09/24 15:18:44 (permalink)
    ccoyne83
    There is a cost sunk equation to consider. Sites like Amazon already have invested godly amountsof money into server infrastructure etc. to survive mass waves of internet activity. EVGA would need to expend a ton of cash into server capacity it would only need every blue moon and in between those periods would be a waste of money




    I'm not advocating that EVGA re-do their e-commerce platform. I understand from a business perspective that would be a hard sell.
     
    What I am saying is acknowledge your limitations and don't try to launch on your own site. Farm the launch out to a platform that can handle it. Amazon, Newegg, Best Buy, etc...then, when supply and demand rationalize, offer them on your own store.

    10G-P5-3897-KR 9/17/2020 8:07:39 AM PT Yes
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