The dealer might be lying to you to avoid having to honor the warranty. I would request to speak to evga management for your region, if they refuse to talk to you, contact evga HQ in the US about it. Ask them how is it your fault for the card messing up.   
 
 
 
 
 

tsigel
Well i am from greece so there is no evga management in my country.the vga was sent in germany and they said it is out of warranty. so can someone from evga tell me what to do??

The card is out of warranty or they denied the warranty claim due to the damage?
 
 

When did you purchase your card?

I would Contact EVGA Customer Service directly, or a representative may reach out to you after seeing your post here..You can go to the EVGA Europe Guest RMA page and enter your card's serial number and see if in fact it is still under warranty, or open the dropdown at the top-left of this forum page and click Member, then My Products, then View Details of your registered product. 

tsigel

the_Scarlet_one
When did you purchase your card?

i bought it 07/06/2015 from my dealer and it burned out 25/2/2018.

Just want to make sure, the dealer was on the authorized dealer list? I ask, because if you purchase from a dealer that is not on the authorized dealer list, the warranty starts when EVGA ships the card out. This would cause the total warranty to be shorter, so I am just seeing if there is more than just the burnt out chip causing an issue with the warranty. EVGA typically doesn’t deny warranty for burnt out components because they are part of life.

Definitely Talk you evga through email, so you have a way to refer back to what they say. Let them know who you purchased the card from. You would need to register your card, with receipt and correct purchase date, and then go through EVGA directly to take advantage of the full warranty. Speak with them, as the dealer may not be giving the correct information.

So far, it sounds like you are being denied warranty due to purchase date mismatch, and they are saying your warranty has already expired. If you can prove when the card was purchased from an authorized retailer, you can show that it is not out of warranty yet, and they may be able to help more.

You need to refer to the EU authorized dealer list and retrieve your receipt ASAP.

Lastly, vulgar language will get you in trouble. Please refrain from cursing so you do not bring undue headache to yourself.

As a reminder please no swearing or cursing on the forums

transdogmifier
I've actually set up an RMA (on a GTX 480, years ago)...started putting the stock cooler back on it..and noticed damage on the PCB..and canceled the RMA...
 
Damage done past the factory (ie: once it gets into your hands) is not their problem.
 
ie: Can you prove the card failed, and your PSU didn't cause the 'burn out'? That you didn't short the card somehow? Sorry, but I agree with eVGA on this one.
 
 

How is it possible to prove that my psu didnt cause the trouble when my pc is ok atm without the vga? and how am i responsible for a chip that  was burn out?? anyway if the same condition will happen to you then tell me if u go with evga..

Hello, 
 
 
I'm sorry to hear that you're having this issue with your product. Unfortunately, I do not see any RMA's set up for your EVGA account at this time. According the registry information, it seems like you're in warranty. I do not see any reason to believe it should be denied at this point. It is best to go through the warranty return process directly through the manufacture (EVGA). We do have offices in Europe to assist.  However, I will send you a personal message in order to get this process started for you. If you have any further questions or concerns, you're more than welcome to contact me back here through the forums or  our 24 hour customer support team member 1 (888) 880-3842 and by email at SupportEU@evga.com. 
 
 
Regards,
Thomas N. 

EVGATech_ThomasN
Hello, 
 
 
I'm sorry to hear that you're having this issue with your product. Unfortunately, I do not see any RMA's set up for your EVGA account at this time. According the registry information, it seems like you're in warranty. I do not see any reason to believe it should be denied at this point. It is best to go through the warranty return process directly through the manufacture (EVGA). We do have offices in Europe to assist.  However, I will send you a personal message in order to get this process started for you. If you have any further questions or concerns, you're more than welcome to contact me back here through the forums or  our 24 hour customer support team member 1 (888) 880-3842 and by email at . 
 
 
Regards,
Thomas N. 

Hello,i dont have any rms in my account because my dealer did it . and as i said they said(my dealer) to me that warranty dont cover the specific burn out chip and this is insane cause i dont see how that was my mistake..for real how could i burn out a chip inside the vga?? so u suggest me to start an rma by myself ? cause as i said it is allready sent to you (if my dealer is saying the truth ofc)

tsigel

rjohnson11
I have forwarded this to EVGA

ty