Dang. Glad I read this. I just RMA’d my FTW3 1080Ti Hybrid and I noticed I am getting back a non-FTW3 2080 HC Hybrid from cross-shipping. I’m thankful for the support from EVGA but this is not acceptable.

I emailed support regarding this same issue tonight because it’s a step down, and that I would accept a FTW3/Super version (I purchased the FTW3 for a reason after the overheating problem EVGA had once), or pay the difference for a higher card. I cannot accept the basic 2080 Hybrid as a replacement.

I’ll point them to this thread if they say anything about performance differences. Thanks for posting all the data you did to proof that it’s a step down. I can’t believe they won’t even ship the same version of the card they are replacing it with (FTW3).

My concern now is that I use a 4K monitor. The lower VRAM will actually perform worse when gaming. I don’t care about any of the new Nvidia features on the 2080 since games pretty much are unplayable with then enabled. Games even struggle to run with those features on in the 2080Tis. How many games actually take advantage of it as well? Probably a handful and I don’t play any of them (Battlefield 5 sucked).

If they don’t want to give me the equivalent card, I’ll just ask them for the same card replacement then. I don’t get why they’re making it so hard, it’s going to waste so much time now to do all this. I’ll probably going to have to wait more than a week to get everything settled and my PC running again. Pretty disappointed with this RMA process already.

That issue was resolved. I'm not being sent the correct card and the previous shipment of the incorrect card was recalled.

Your getting a New or recertified product GPU ?

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Cool GTX
Your getting a New or recertified product GPU ?

I'm sure its recertified.  The GTX 1080 ti FTW3 Hybrid has been out of production for a long time.

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That issue was resolved. I'm not being sent the correct card and the previous shipment of the incorrect card was recalled.

 
 

Sorry - I did not follow from the post above this that your were in fact getting a 1080Ti FTW3 Hybrid (thought you meant your getting the 2080)


 
Makes sense that the 1080 Ti FTW3 is a recertified card
 
 

That is the whole point of the discussion. They are a great company and they listen to their customers. Now the problem has been noted and being fixed.

But anytime you like to sent me $1,100 to my Paypal. I will gladly return $800 to you all day long. Let me know when you would like to start. I will send you the new money back even though you send in the older style money.

It looks better and is newer. But you will get less newer money back. Thanks for understanding.

All jokes aside now. Thank you Evga for making things right. We are all human and make mistakes. The one's that correct them is the one's that stands out above the rest.

Drefsab
EVGA have such an amazing reputation but things like VRAM shouldnt even be up for discussion with any company least of all one with EVGA's rep.

My replacement GTX 1080 ti FTW3 Hybrid has the radiator fan cable coming out of the slot for the SLI connector instead of the opening by the tubing to and from the radiator.  I'm not going to send it back for this, but it makes me wonder how well the cards are checked after the RMA process.  Its pretty obvious when a cable if flopping around and coming out from the SLI connector area.
 
Also the BIOS selector switch looked like it was broken or is a lot smaller than my previous GTX 1080t i FTW3 Hybrid.
 
Here is what it looked like when the card arrived.  That cable isn't suppose to be coming out by the SLI connector.

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My replacement GTX 1080 ti FTW3 Hybrid died today.  There is no video output on any port.  I tried the 1080 ti FTW3 Hybrid in two different PCs.  A GTX 1070 works fine in the same PCIEx16 slot in both PCs with video output on all ports.  The card doesn't even show up in the BIOS of either PC when I put it in the top PCIE x16 slot and have another GPU in the other slot.  To be sure it wasn't the power supply, I tried a different one.
 
My replacement GPU lasted about 3 months.

At the risk of sounding cynical it seems the replacements are designed to last just long enough to get you out of the warranty period.
 
Perhaps receiving a 2080 back instead of a 1080ti, while not as good performance wise, might last a little longer.

What was the outcome of the RMA for the failed replacement?