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Warning on FTW3 Ultra 3090 RMA process

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eagle27272
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2021/06/07 11:53:31 (permalink)
Fair warning, if you have any issue with your card that require RMA be sure to utilize  email or else you will be sent another defective card from the 0.1 revision. At this point I have paid for cross ship and and return shipping on a second bad card. I was then told that sorry we can't promise you a thing, plus we can't send you a working product until we receive the bad second card we sent you back. Normally EVGA is great, but the cover up of the problems with this particular card are bad. I noticed the original thread mentioning the power problems was removed from sticky in an attempt to hide it from others.
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    Cool GTX
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    Re: Warning on FTW3 Ultra 3090 RMA process 2021/06/08 10:09:39 (permalink)
    Moving to Warranty section

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    Crazcookye84
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    Re: Warning on FTW3 Ultra 3090 RMA process 2021/06/16 18:04:41 (permalink)
    I think the lack of stock is also afffecting RMAs.
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    bryantnguyen49
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    Re: Warning on FTW3 Ultra 3090 RMA process 2021/06/25 19:53:19 (permalink)
    that is unfortunate to hear as I just replaced the thermal pads on my card and the gpu/hotspot temp went up quite a bit. Hope my card doesn't need to be rma'd!
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    EVGATech_DavidR
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    Re: Warning on FTW3 Ultra 3090 RMA process 2021/06/27 08:55:20 (permalink)
    This information is a little misleading. It is true that we cannot open a second advanced RMA while the other is still open, but we have not refused to start another Standard or Cross Ship RMA in the case where a customer received a replacement that was not functioning, though this would be a rather rare occurrence. If you have any issues with your product or our service, I urge you to contact our team directly via email at Support@evga.com.
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    ty_ger07
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    Re: Warning on FTW3 Ultra 3090 RMA process 2021/06/28 04:56:47 (permalink)
    bryantnguyen49
    that is unfortunate to hear as I just replaced the thermal pads on my card and the gpu/hotspot temp went up quite a bit. Hope my card doesn't need to be rma'd!

    That's easy to solve. Take it apart again, use more thermal paste, and make sure that none of the pads are too thick.

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