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Helpful ReplyHot!Unofficial 3080 Step Up Queue Thread - EUROPE

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DataNode
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/11 07:29:13 (permalink)
So card arrived non retail box version, I think EVGA have been a bit underhand here. They sent me a new card that was manufactured with the wrong cooler on it and didn’t work. Then within their own terms I am supposed to get a brand new one back, instead I have a refurb? I am done with them now sadly, that was the last straw.
MattyKHZ
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/11 10:12:15 (permalink)
I sent mine back via Royal Mail on the 21st April.  Not heard anything.  Just tracked it online and it states waiting for collection from their German Delivery Partner since 27th April.
 
Will phone tomorrow and ask what is going on.  Declared it as a return and low value as was advised that way should not cause issues with customs but obviously my risk if it went missing.
 
So why EVGA cannot respond to request to collect or get delivered or pay if indeed soeone has deemed it warrants a charge is beyond me as 14 days have passed with it just sat there.
dazzysima
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/11 11:13:59 (permalink)
DataNode
So card arrived non retail box version, I think EVGA have been a bit underhand here. They sent me a new card that was manufactured with the wrong cooler on it and didn’t work. Then within their own terms I am supposed to get a brand new one back, instead I have a refurb? I am done with them now sadly, that was the last straw.



Not good.  Looks like they are struggling with supply and just sending any old tat out as they are under pressure to clear the queue.
 
Not sure what the solution is, offer different cards maybe at a reduced rate if they have better supply of 3090?
alirokas123
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/13 02:08:48 (permalink)
Hi Guys, 
 
Approximately how long have people been waiting to receive their new cards to the UK....mine was shipped Monday but the ParcelForce tracking still says it hasn't arrived in the UK.
 
Thanks! 
Savarok-
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/13 02:48:02 (permalink)
Seems like it is still a right old clusterf**k dealing with EVGA from the UK.
 
Mine is still being held at the warehouse, 2 full weeks there now.
alirokas123
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/13 03:10:29 (permalink)
That is crazy. TBH I'm not sure if it's EVGA or the shipping companies that are not performing. Either way its frustrating! 
post edited by alirokas123 - 2021/05/13 04:03:50
ozTravman
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/13 03:54:07 (permalink)
Mine says it shipped 6th May (to UK) but tracking shows it hasn't been collected from EVGA yet. A little frustrating.
alirokas123
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/13 04:04:23 (permalink)
Nightmare....sounds like it's likely just volume of mail that is slowing everything up. 
alirokas123
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/14 05:26:06 (permalink)
Well mine has been processed with £159 of customs charge! Very frustrating but hopefully I can claim this back.
Neutro
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/17 16:43:28 (permalink)
Hey guys, i'm wondering something, perhaps one of you can answer me: the 3080 was made available by nvidia on the 17th of september 2020, which is also the date at which evga released their 3080. First step ups in the North America thread were made around 9 am EST time, which is probably the opening hours of EVGA headquarters :)
 
But if you look the Europe step up thread, it says that only 2 guys from UK were able to step up on the same day at 10pm UK time.
 
UK time has +5 hours regarding EST time, which means when the 3080 step up was available for the US at 9am the equivalent time for UK was 2 PM. But the first people who did it in the UK have done it at 10 PM.
 
So there is seems to have been an 8 hour gap between step up availability between US and EU. This means the US branch probably enabled it for the EU 8 hours later, since at 10 PM the EU branch was probably already gone from their office.
 
Could someone confirm if this is correct please? Trying to understand how this works for the upcoming 3080 ti :)
 
Thanks!

I do not work for EVGA - I just try to provide help on my spare time :)
 
If you require official support from EVGA please visit EVGA Service Center 
 
i9 9900k / EVGA Z370 FTW / EVGA 3070 XC3 Ultra
 

 
DaBogo
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/17 17:04:28 (permalink)
alterate had today few 3070 (ftw and xc) and some 3080 and alternate and caseking had 3090 ftw3 ultra in stock. Of course alternate was bombed by bots and ....guess? gone.
So i dont know why somebody takes so much orders instead to keep average but having happy clients instead. i wil sure cancel my stepup soon. there is no point waiting for this since i recieved my 3080 ftw3 ultra end of april and registered it for the step-up few days before may :)
Savarok-
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/19 13:40:27 (permalink)
So another full week has elapsed and my card is still stuck at Cologne.
 
3 Weeks transit now.
Archodas
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/19 14:05:07 (permalink)
Anyone got a LH version of card or they still step up to the old skus? I wonder what will happen to all of us waiting for months and Nvidia sending only LH versions.
whji1991
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/19 23:01:15 (permalink)
Which way round have you encountered the issue? Your card shipping to them or the new card coming back the other way? Curious to know if it left EVGA and it's with UPS or it's still with EVGA. I presume you've tried contacting them for comment?
whji1991
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/19 23:03:46 (permalink)
What does it matter? If you're gaming the GPUs will still be the step up in performance you'd expect. You'll get whatever EVGA have stock of at the time. If that means they're making their cards with the new Nvidia LH GPU then that's what you'll get.
Archodas
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/20 00:54:08 (permalink)
From gaming perspective it doesnt matter! What i am thinking is what is going to happen with the queues - will they automatically change all remaining step ups to the new part numbers? Will they send out notifications to accept or step up to another available part number? Will they cancel all pending step ups and fk us over(since they are not bound by any contract to provide a step up, it is just a loyalty program)? And what about prices - will they use it as an excuse to increase them again?
whji1991
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/20 00:58:42 (permalink)
Sure! I think considering they haven't abandoned the scheme yet, given the debacle it descended into when Nvidia originally announced their new GPUs is a sign they intend to still offer the same level of loyalty to their customers EVGA always have.

As for what you get, it'll come down to whatever they have in stock at the time, as per a fairly standard term with any offer "subject to availability".

If they have a backlog of standard HR parts, they'll get through them, and then they'll move over to whatever Nvidia supply them. Fundamentally, whatever Nvidia are doing is probably a firmware overhaul rather than any physical adjustments to the silicon so you'll probably find people will manage to bypass it and restore the HR anyway.
EK3Ferio
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/20 01:27:19 (permalink)
Savarok-
So another full week has elapsed and my card is still stuck at Cologne.
 
3 Weeks transit now.



Cologne is a 2hr15min drive away from my place, I wish I could take that card for you lol.
 
DaBogo
alterate had today few 3070 (ftw and xc) and some 3080 and alternate and caseking had 3090 ftw3 ultra in stock. Of course alternate was bombed by bots and ....guess? gone.
So i dont know why somebody takes so much orders instead to keep average but having happy clients instead. i wil sure cancel my stepup soon. there is no point waiting for this since i recieved my 3080 ftw3 ultra end of april and registered it for the step-up few days before may :)



Stock is not too much of an issue as it used to be but rather pricing. Easily double SRP which is why I am being patient with Step-Up plus they take their old card at cost. 
 
 
 

ITX: MSI MEG Z490I Unify, 10600K @ 5.1GHz all core, 2x16Gb Vengeance Pro 3800 C17, Asus Strix GTX 960, Fractal Ion SFX-L 650G, 1TB SN550 M.2 NVMe SSD, Lian Li TU150 
ATX: ROG Strix Z490-E, 10850K @ 5.1GHz all core, 4x8Gb Crucial Ballistix Max @ 4133Mhz C16, EVGA 3080 FTW3 Ultra, Seasonic Prime GX-750, 1TB 980 M.2 NVMe + 1TB 970 EVO M.2 NVMe SSD, O11D PCMR edition
J.O.O.P
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/20 16:42:06 (permalink)
Now that nvidia is switching to the LHR cards entirely do we have to settle for those or do we get the original cards?
whji1991
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/21 01:26:17 (permalink)
I was registered on 19/09 around 21:00 hours. Just reached confirmation of shipment for step-up.

My return sailed through enroute so fingers crossed this does on the return journey.

Thus far the experience has been wholly positive from the point of view of dealing with EVGA. All over to the logistics companies now.
Audioboxer
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/21 02:07:57 (permalink)
J.O.O.P
Now that nvidia is switching to the LHR cards entirely do we have to settle for those or do we get the original cards?




Whatever is in stock when it's our time I guess. The old cards, I presume, will stop being manufactured.
 
Unless you are Nvidia of course, word is the FE will continue to be made as is.
 
I think the more frustrating thing for some of us is the 3080Ti will be released before it's our time in the queue lol.
whji1991
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 00:22:24 (permalink)
I was in on the 19th September, new card out for delivery today!
awollenhfremeloki
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 00:27:44 (permalink)
whji1991
I was in on the 19th September, new card out for delivery today!

oh gg... so it's moving! 4 more days to go for me :D
post edited by awollenhfremeloki - 2021/05/27 00:36:57
Savarok-
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 00:28:28 (permalink)
whji1991
I was in on the 19th September, new card out for delivery today!



Excellent news! Always great to hear there is progress for people.
 
Over 4 weeks waiting for me now.
Audioboxer
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 06:16:53 (permalink)
Anyone far down the queue, like November (where I am) wondering if a cheeky ask at EVGA to swap you over to a 3080Ti might work?
 
Or is their CS dead rigid around when you get locked into step up and your expiry time frame from being able to jump into another queue?
 
The price I paid for my 2080Ti will likely cover the 3080Ti or be close to it. I could have joined the 3090 queue but it just didn't seem like good value for money for the step up to that card.
 
Not complaining, just predicting the incoming mess Nvidia cause launching more cards when they cannot even stock the vanilla 3080
Zorton Maverick
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 06:19:43 (permalink)
No chance they will allow you to move across.
Tbh, I’ve used Step up twice before and it’s never been this horrendous.
In queue for 3080 since 5 th October..
Getting to be a joke now.
Audioboxer
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 06:22:28 (permalink)
Zorton Maverick
No chance they will allow you to move across.
Tbh, I’ve used Step up twice before and it’s never been this horrendous.
In queue for 3080 since 5 th October..
Getting to be a joke now.



Didn't think so, hence me saying I won't be moaning.
 
A vanilla 3080 is still a nice upgrade for this 2080Ti on the RTX front.
 
I do watercooling so the only thing keeping me sane with this wait is seeing how poor the waterblock supply is for the FTW3 cards.
 
Everything about the launch of these cards has been an absolute disgrace, even down to Nvidia now gutting them with whatever that crypto patch is whilst they don't touch the FE models. I couldn't care less about crypto mining, but that just seems like a heavy handed approach to fixing a problem of their own stock making.
 
With the chip shortages globally I don't even know how they can attempt to say they'll be launching a 3080Ti next month.
post edited by Audioboxer - 2021/05/27 06:23:49
ttz_85
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 06:23:59 (permalink)
I registered on 20 Sept ... I remember a couple of months ago someone on this forum said his 1080 step-up had taken 6 month to complete. At the time I thought "****", now I'm like "Meh, I've been waiting for 8 months now, what's a couple more" 
post edited by ttz_85 - 2021/05/27 06:25:50
GrumpyBaguette
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 06:54:01 (permalink)
Audioboxer
Anyone far down the queue, like November (where I am) wondering if a cheeky ask at EVGA to swap you over to a 3080Ti might work?
 
Or is their CS dead rigid around when you get locked into step up and your expiry time frame from being able to jump into another queue?
 
The price I paid for my 2080Ti will likely cover the 3080Ti or be close to it. I could have joined the 3090 queue but it just didn't seem like good value for money for the step up to that card.
 
Not complaining, just predicting the incoming mess Nvidia cause launching more cards when they cannot even stock the vanilla 3080




Nope. Even me with a 3080 XC3 to FTW I will not be allowed.
 
HOWEVER, no one stops you from trying to get a 3080ti and flip the 3080 step-up card on ebay. (you might even get more from your 3080 than the cost of a 3080TI at MSRP XD )
Audioboxer
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2021/05/27 06:56:52 (permalink)
GrumpyBaguette
Audioboxer
Anyone far down the queue, like November (where I am) wondering if a cheeky ask at EVGA to swap you over to a 3080Ti might work?
 
Or is their CS dead rigid around when you get locked into step up and your expiry time frame from being able to jump into another queue?
 
The price I paid for my 2080Ti will likely cover the 3080Ti or be close to it. I could have joined the 3090 queue but it just didn't seem like good value for money for the step up to that card.
 
Not complaining, just predicting the incoming mess Nvidia cause launching more cards when they cannot even stock the vanilla 3080




Nope. Even me with a 3080 XC3 to FTW I will not be allowed.
 
HOWEVER, no one stops you from trying to get a 3080ti and flip the 3080 step-up card on ebay. (you might even get more from your 3080 than the cost of a 3080TI at MSRP XD )




After the madness with the 3080 launch, there is no way I'm going through that again with retailers in the UK and the 3080ti lol.
 
I mean I understand the "you might as well give it a go", but the price gouging, bots, orders being cancelled, delays in shipping and more,
 
3080 might fetch more if it's the non-patched version, but I think by the time it's my turn in the queue whatever 3080 I get will be crypto-patched.
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