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Helpful ReplyHot!Unofficial 3080 Step Up Queue Thread - EUROPE

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jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 06:40:09 (permalink)
I know. If you haven’t had anything try phoning see if you get the same response.
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:16:55 (permalink)
I've just been sent the tracking information and the shipment notification, my 3080 should be on it's way.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:53:25 (permalink)
Awesome, when did yours get received ?
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:55:03 (permalink)
jonnyratcliffe
Awesome, when did yours get received ?

Yesterday but I shipped mine last Monday so they have likely been sat on it a while.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:55:36 (permalink)
Hopefully I get my tracking info soon then!
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:56:48 (permalink)
Was email from EVGA or UPS?
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:57:04 (permalink)
jonnyratcliffe
Hopefully I get my tracking info soon then!

fingers crossed for you buddy
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:58:15 (permalink)
jonnyratcliffe
Was email from EVGA or UPS?



 
EVGA, ironically the tracking number isn't working yet probably not even with UPS yet, more just the shipping label has been printed
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 07:58:52 (permalink)
Cool, could you let us know when estimated delivery date is? Hopefully it’s a next day service!
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 08:00:44 (permalink)
jonnyratcliffe
Cool, could you let us know when estimated delivery date is? Hopefully it’s a next day service!

Will let you know as soon as I get it
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 08:11:01 (permalink)
Cheers! Might be too late for mine to ship today now unfortunately. Yours arrived earlier than mine though.
simon747
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 12:10:20 (permalink)
derselbe
simon747
Just to update you guys, my 'old' card arrived Munich EVGA from the UK yesterday via DHL parcel. Took 4 business days, paid for 2-3 business days, so I guess ok, just had minimal tracking, so a little cumbersome.  So Evga should send out the new card now, I am doing a 3090 step up from a 2080ti I bought at scan.  Will keep you posted on the turnaround from EVGA.
 
Chris


May I ask when you got your step 1 mail / entered the step-up? There is so less Info about eu 3090 step-ups. I entered 10/2, so a few days late to the party :)


29th of Sept was step 1...so I would guess you are not too far off as I am assuming less demand for the 3090's?
markrlomas
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 12:52:10 (permalink)
I'm stepping up to a 3090 in EU. I entered step up 1 day before you on 10/2. I shipped my old card to evga which they received today. So I would suspect youre pretty close to step 2.
EK3Ferio
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 13:19:36 (permalink)
Wow the 3090s are going fast. The 3080s aren't even past day 2 or 1 even 

ITX(rebuilding): MSI MEG Z490I Unify, 10600K @ 5.1GHz all core, 2x16Gb Vengeance Pro 3800 C17, EVGA 2070 SC Black (Step-Up card), Fractal Ion SFX-L 650G, 1TB SN550 M.2 NVMe SSD
ATX: ROG Strix Z490-E, 10850K @ 5GHz all core, 4x8Gb Crucial Ballistix Max @ 4100Mhz C16, EVGA 3080 FTW3 (EU Step-Up, Step 1), Seasonic Prime GX-750, 1TB 970 EVO M.2 NVMe SSD, O11D PCMR edition
dman_15
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/09 16:03:53 (permalink)
What is everyone in the UK going to do after Jan 1st when you will get hit with customs?
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 00:05:23 (permalink)
EK3Ferio
Wow the 3090s are going fast. The 3080s aren't even past day 2 or 1 even 


I'm a 3080 and my card is on it's way although the tracking number is scuffed.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 02:06:23 (permalink)
Still not working ?
H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 02:21:06 (permalink)
jonnyratcliffe
Still not working ?

Yeah they said it's because it's been prepared but hasn't been sent yet! I'm running my 1060 for cyberpunk and it's crying under the strain!
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 02:25:58 (permalink)
Lucky you have a PC with a GPU in it. I have pre loaded cyberpunk but can’t play on integrated graphics. Gonna give them a call this afternoon if I don’t have tracking information I think.
simon747
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 02:28:08 (permalink)
H4RdMaN
jonnyratcliffe
Still not working ?

Yeah they said it's because it's been prepared but hasn't been sent yet! I'm running my 1060 for cyberpunk and it's crying under the strain!


Called the German office this morning; they have a delay in either the label printing or system update system, but aim to have the card out Friday or Monday at the very latest.  Hope it gets resolved soon as I paid for the step up awhile back now.


Fabske
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 02:29:44 (permalink)
simon747
H4RdMaN
jonnyratcliffe
Still not working ?

Yeah they said it's because it's been prepared but hasn't been sent yet! I'm running my 1060 for cyberpunk and it's crying under the strain!


Called the German office this morning; they have a delay in either the label printing or system update system, but aim to have the card out Friday or Monday at the very latest.  Hope it gets resolved soon as I paid for the step up awhile back now.




LOL, they are telling it like always. My card is with them since 30th November.
First they had stocktaking, now they have system problems... The guy told me it will be out latest by wednesday (called them on Tuesday)...
Lets wait.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 02:32:00 (permalink)
The EU step up guys are really taking the mick, I’m not one to normally mither companies but when it’s an £800 bit of hardware and they have had my GPU a week with nothing but sorry we have a delay because “insert excuse here.” It really gets on my wick.
simon747
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 03:10:22 (permalink)
jonnyratcliffe
The EU step up guys are really taking the mick, I’m not one to normally mither companies but when it’s an £800 bit of hardware and they have had my GPU a week with nothing but sorry we have a delay because “insert excuse here.” It really gets on my wick.

Esp when the monies are out of our accounts as you pay before any of the cards move either direction...
derselbe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 04:43:59 (permalink)
simon747
derselbe
simon747
Just to update you guys, my 'old' card arrived Munich EVGA from the UK yesterday via DHL parcel. Took 4 business days, paid for 2-3 business days, so I guess ok, just had minimal tracking, so a little cumbersome.  So Evga should send out the new card now, I am doing a 3090 step up from a 2080ti I bought at scan.  Will keep you posted on the turnaround from EVGA.
 
Chris


May I ask when you got your step 1 mail / entered the step-up? There is so less Info about eu 3090 step-ups. I entered 10/2, so a few days late to the party :)


29th of Sept was step 1...so I would guess you are not too far off as I am assuming less demand for the 3090's?


Yes, I hope so
And thanks for the info m8, have fun with yours.
Fabske
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 05:18:30 (permalink)
Just got a shipping note of my 3090 StepUp for Germany.

StepUp 1 on 01.10.
StepUp 2 on 05.11.
StepUp 3 on 26.11.
StepUp 4 on 27.11.
Old card arrived on 30.11.
New card shipped on 10.12

So long wait for all steps. Hope everyone else gets their StepUp shipped soon.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 06:00:02 (permalink)
I still have nothing unfortunately. Just got off the phone who said they are still database issues so they cant send cards out. They have no idea when it will be fixed. Unsure why they are able to generate tracking for some but not others. Not sure ill be buying an EVGA Card again after this experience with EVGA EU.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 08:54:14 (permalink)
Fabske
Just got a shipping note of my 3090 StepUp for Germany.

StepUp 1 on 01.10.
StepUp 2 on 05.11.
StepUp 3 on 26.11.
StepUp 4 on 27.11.
Old card arrived on 30.11.
New card shipped on 10.12

So long wait for all steps. Hope everyone else gets their StepUp shipped soon.



Does your tracking number work? 
Fabske
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 08:57:37 (permalink)
jonnyratcliffe
Fabske
Just got a shipping note of my 3090 StepUp for Germany.

StepUp 1 on 01.10.
StepUp 2 on 05.11.
StepUp 3 on 26.11.
StepUp 4 on 27.11.
Old card arrived on 30.11.
New card shipped on 10.12

So long wait for all steps. Hope everyone else gets their StepUp shipped soon.



Does your tracking number work? 


Nope not yet.
awes0mme
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 09:10:58 (permalink)
You couldn’t make this stuff up. Absolute shambles. They say 1-3 business days. So they are already late. Now if it was the other way round and you enter step up late they tell you to do one.

If card isn’t processed in 1-3 days, they are technically in breach of their agreement that you make and enter into upon paying them.

So to summarise:

Queue system did not work for EU properly for nearly 4 days whilst US was working from Minute1


Queue system was not adhered to and people who queued first were not processed in correct order.


Stock take apparently delayed booking in of cards, despite people paying expensive postage for a quick turnaround (at our expense)

Cards eventually booked in, but now they have another issue with printing labels and dispatching cards - thus they are now in breach of their 1-3 dispatch time.


Amateurs - simple as that. To think this is a leading tech company is laughable.
post edited by awes0mme - 2020/12/10 09:16:28
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/12/10 09:15:44 (permalink)
awes0mme
You couldn’t make this stuff up. Absolute shambles. They say 1-3 business days. So they are already late. Now if it was the other way round and you enter step up late they tell you to do one.

If card isn’t processed in 1-3 days, they are technically in breach of their agreement that you make and enter into upon paying them.



Yep, good luck getting anything other than sorry for the delay if you told them anything. Got my money and got my card not much we can do. Horrendous customer service experience. The lack of information is astounding.
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