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Hot!Unofficial 3080 Step Up Queue Thread - EUROPE

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jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 06:02:13 (permalink)
I got through to the menu after 50 mins and customer service is closed today.
slurik
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 06:04:55 (permalink)
sim44
Im not impressed with after getting my step 2 email 11/5/2020 and checking email every day for 16 days only to find on the Step-Up Information page of my card it now states "Next Step EXPIRED".
So i found it a little disheartening after 2 months looking forward to my new Ftw Ultra 3080 card, so now im in another queue for 45mins trying to phone customer support!!!!


 I get the same Message on my StepUp. Let us know if you get any info. 
 
 
 
I'll try to call them on monday and check if i can any answer.
kwdtje
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 06:33:33 (permalink)
Hopefully this will be cleared asap.
AndyJG70
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 07:20:09 (permalink)
slurik
sim44
Im not impressed with after getting my step 2 email 11/5/2020 and checking email every day for 16 days only to find on the Step-Up Information page of my card it now states "Next Step EXPIRED".
So i found it a little disheartening after 2 months looking forward to my new Ftw Ultra 3080 card, so now im in another queue for 45mins trying to phone customer support!!!!


 I get the same Message on my StepUp. Let us know if you get any info. 
 
 
 
I'll try to call them on monday and check if i can any answer.


Hope its just a admin error, good luck guys that sux
markrlomas
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 08:46:23 (permalink)
Same thing happened with my 3090 step up, step 2 on 5th November and no step 3 e-mail, then showing as expired today.
 
I just spoke with an EVGA technical support agent in the US who has raised the issue with a supervisor who look into it on Monday. I also pointed him to this thread and he saw that this has affected multiple people so he thinks it may have been a system error, he said his system seems to indicate that the step 3 e-mail was sent out to me but I know I definitely didn't receive it, and until this morning the status of my step up was showing as "Next Step: Awaiting Approval" which he said usually would have been something along the lines of "Next Step: Awaiting Payment", so that's why he thinks something may have gone wrong their end with the processing or a system error not correctly moving the step ups onto step 3 and sending out e-mails as it should have done, especially as its affected at least 4 of us who all got step 2 on the same day.
 
I will report back once I hear back next week after its been looked into.
jonnyratcliffe
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 10:04:38 (permalink)
How did you get in touch with them mate?
markrlomas
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/21 10:30:45 (permalink)
jonnyratcliffe
How did you get in touch with them mate?

I called the US phone number
JoeMango
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/22 00:46:30 (permalink)
Same issue here. Step 2 email received ages ago, not heard anything since. No emails or updates to the website. Status now says Expired.
EK3Ferio
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/22 01:16:03 (permalink)
EVGA let you make it to 2nd base then gave you blue balls 

ITX(rebuilding): MSI MEG Z490I Unify (RMA), Proc (TBD), 2x16Gb Vengeance Pro 3200MHz, EVGA 2070 SC Black (RMA), Fractal Ion SFX-L 650G, 1TB SN550 M.2 NVMe SSD. Lian Li TU150
ATX: ROG Strix Z490-E, 10600K @ 5.1GHz 1.36v, 4x8Gb Team Xtreem ARGB 3200 C16 @ 3800MHz C17 1.4v, EVGA 3080 FTW3 (EU Step-Up, Step 1), Seasonic Prime GX-750, 1TB 970 EVO M.2 NVMe SSD, O11D PCMR edition



H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/22 02:54:01 (permalink)
Just want to add that i've had the same issue I'll call EU number when it opens
Turdy99
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/22 16:20:42 (permalink)
Hope they sort my step up been getting nowhere fast for the last couple of months stuck with a faulty gpu zzz
EK3Ferio
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/22 22:58:30 (permalink)
I got around to finally RMA'ing my Step-Up card with EVGA EU. It took them less than a day to approve my RMA and send a replacement card back. Only the shipping is taking a while. I shipped from BE to DE on 16th. They received in on the 19th. They sent the replacement card back on the 20th. It is in transit back expected delivery by the 25th. 

ITX(rebuilding): MSI MEG Z490I Unify (RMA), Proc (TBD), 2x16Gb Vengeance Pro 3200MHz, EVGA 2070 SC Black (RMA), Fractal Ion SFX-L 650G, 1TB SN550 M.2 NVMe SSD. Lian Li TU150
ATX: ROG Strix Z490-E, 10600K @ 5.1GHz 1.36v, 4x8Gb Team Xtreem ARGB 3200 C16 @ 3800MHz C17 1.4v, EVGA 3080 FTW3 (EU Step-Up, Step 1), Seasonic Prime GX-750, 1TB 970 EVO M.2 NVMe SSD, O11D PCMR edition



jess.scanlan86
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/23 01:25:06 (permalink)
EK3Ferio
I got around to finally RMA'ing my Step-Up card with EVGA EU. It took them less than a day to approve my RMA and send a replacement card back. Only the shipping is taking a while. I shipped from BE to DE on 16th. They received in on the 19th. They sent the replacement card back on the 20th. It is in transit back expected delivery by the 25th. 


That is an insane turn around. Very impressive. 

Current: Asrock Pro 4 AM4; Ryzen 5 3600; 32 GB DDR4 Corsair Vengeance @3200mhz; EVGA RTX 2070s Black Gaming; OS Samsung EVO 970; Case: Cooler Master HAF X

 

H4RdMaN
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/23 02:00:25 (permalink)
I rang the EU helpdesk and explained what happened, he took my serial number and reactivated the request it now says next step:awaiting approval.
 
He did mention that they expecting to fulfill orders starting next week.
slurik
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/23 03:39:37 (permalink)
Tried to call EVGA Germay at 12:00. Was about 35min on the phone and couldent get anybody on the phone. Will try later again...
awollenhfremeloki
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/23 04:14:38 (permalink)
slurik
Tried to call EVGA Germay at 12:00. Was about 35min on the phone and couldent get anybody on the phone. Will try later again...


hmu if you got any infos!


slurik
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/24 02:37:55 (permalink)
My status is now/again: 
 
Next Step: Awaiting Approval
 
Without calling (tried but didn't get anyone on the phone) EVGA
Fabske
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/24 08:18:16 (permalink)
Called today EVGA for my 3090 Upgrade in Europe.
THey told me, that automatically all requests are being deactivated by the system after 30 days. 
But they reactivated all requests yesterday and today. 
 
The cards are expected to be fullfilled by next week - but by far not all.
Adam1V
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/24 12:31:31 (permalink)
jess.scanlan86
This in the news too. All the wafer lines are booked out and Covid. 
 https://videocardz.com/ne...o-catch-up-with-demand
 

But this is Nvidia, founders card, this isnt relative to any of the partners surely?
jess.scanlan86
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/24 17:03:23 (permalink)
Adam1V
jess.scanlan86
This in the news too. All the wafer lines are booked out and Covid. 
 https://videocardz.com/ne...o-catch-up-with-demand
 

But this is Nvidia, founders card, this isnt relative to any of the partners surely?


PCB lines are from the same founderies then they are shipped to AIBs.




Current: Asrock Pro 4 AM4; Ryzen 5 3600; 32 GB DDR4 Corsair Vengeance @3200mhz; EVGA RTX 2070s Black Gaming; OS Samsung EVO 970; Case: Cooler Master HAF X

 

mkoch210
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Re: Unofficial 3080 Step Up Queue Thread - EUROPE 2020/11/24 19:09:59 (permalink)
Delete. Posted in wrong forum lol
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