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Hot!Unleash RGB crashing

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Suntop
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2020/11/14 12:07:35 (permalink)
I am running into where the app just crashes. I did not get an error just crashes. I went to event viewer and I got the following:
 
Application: UnleashRGB.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Library.Models.LightingEffects.Trigger.TypingLighting(Int32)
at Library.Models.LightingEffects.Trigger.CalculateAllColor(Int32)
at Library.Models.LightingEffects.Trigger.GetColor(Int32, Int32)
at Library.Models.LightingEffects.CustomEffect.UpdateLayer(System.Object)
at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.TimerQueueTimer.CallCallback()
at System.Threading.TimerQueueTimer.Fire()
at System.Threading.TimerQueue.FireQueuedTimerCompletion(System.Object)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
 
And the 2nd error is:
 
Faulting application name: UnleashRGB.exe, version: 1.0.2.0, time stamp: 0x90f83193
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x145fae13
Faulting process id: 0x13c4
Faulting application start time: 0x01d6bab420d324df
Faulting application path: C:\Program Files (x86)\EVGA\Unleash RGB\UnleashRGB.exe
Faulting module path: unknown
Report Id: 2eb5f108-09d9-46aa-940e-9bf07e626932
Faulting package full name:
Faulting package-relative application ID:
 
 
There is nothing I can do to fix this problem. I am using Windows 10 Pro 20H2 Build 19042.630 24GB ram. Ran SFC nothing is broken just this program crashes time to time. It does not impact my ability to type just the effects and macros. If anyone who had this problem fixed it can you let me know. 
 
(edit to clean up the post)
post edited by Suntop - 2020/11/14 13:20:19



 My Rig: CPU: i5 9400F RAM: 24GB Crucial Ballstix Sort LT 2666 MHz Ram GPU: EVGA GeForce RTX 2060 XC GAMING 06G-P4-2063-KR (RTX ON)(Small Case) Keyboard: EVGA Z10 RGB Gaming Keyboard Total Storage: 8TB. 

#1

4 Replies Related Threads

    Suntop
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    Re: Unleash RGB crashing 2020/11/19 15:16:36 (permalink)
    I have decided to re-install the software, if this does not work then I will have to submit a ticket.     
    post edited by Suntop - 2020/11/19 15:48:59



     My Rig: CPU: i5 9400F RAM: 24GB Crucial Ballstix Sort LT 2666 MHz Ram GPU: EVGA GeForce RTX 2060 XC GAMING 06G-P4-2063-KR (RTX ON)(Small Case) Keyboard: EVGA Z10 RGB Gaming Keyboard Total Storage: 8TB. 

    #2
    EVGATech_LeeM
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    Re: Unleash RGB crashing 2020/11/20 12:08:29 (permalink)
    Did that fix the issue?
     
    If not, which of the Z10 RGB keyboards are you using?  Which version of Unleash RGB do you have?  Lastly, which firmware version do you have (you should be able to see this in the setup menu)?
    #3
    Suntop
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    Re: Unleash RGB crashing 2020/12/18 17:55:21 (permalink)
    EVGATech_LeeM
    Did that fix the issue?
     
    If not, which of the Z10 RGB keyboards are you using?  Which version of Unleash RGB do you have?  Lastly, which firmware version do you have (you should be able to see this in the setup menu)?


     
    @EVGATech_LeeM Wow I did not get a notification of a reply.  I am using the Full RGB one with the Blue clicky keys. 1.0.2.0 Version of Unleash RGB Firmware v1.16 I have tried everything even hooking it to a laptop and same issue. I do not know if it is the keyboard or the program but the errors are the same when it does crash. I have reinstalled no good. I have did a system restore to a day before I installed the software and tried that no good. I do not know why it crashes.

     
    David
     
    (Edit to include firmware version) 
    post edited by Suntop - 2020/12/18 17:58:10



     My Rig: CPU: i5 9400F RAM: 24GB Crucial Ballstix Sort LT 2666 MHz Ram GPU: EVGA GeForce RTX 2060 XC GAMING 06G-P4-2063-KR (RTX ON)(Small Case) Keyboard: EVGA Z10 RGB Gaming Keyboard Total Storage: 8TB. 

    #4
    cchable
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    Re: Unleash RGB crashing 2021/04/06 08:21:04 (permalink)
    Windows : 20H2 / 19042.906
    EVGA UnleashRGB : 1.0.6.0
    X17 FW : ?
     
    <Event xmlns="">

    <System>
      <Provider Name=".NET Runtime" />

      <EventID Qualifiers="0">1026</EventID>

      <Version>0</Version>

      <Level>2</Level>

      <Task>0</Task>

      <Opcode>0</Opcode>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2021-04-06T15:12:44.9645199Z" />

      <EventRecordID>48987</EventRecordID>

      <Correlation />

      <Execution ProcessID="0" ThreadID="0" />

      <Channel>Application</Channel>

      <Computer>Nebuchadnezzar</Computer>

      <Security />

      </System>


    <EventData>
      <Data>Application : UnleashRGB.exe Version du Framework : v4.0.30319 Description : le processus a été arrêté en raison d'une exception non gérée. Informations sur l'exception : System.Management.ManagementException à System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus) à System.Management.ManagementEventWatcher.Start() à HidDeviceService.HidDeviceWatcher+<ServiceChannelGetter_ResponseServiceChannel>d__17.MoveNext() à System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object) à System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) à System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) à System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) à System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() à System.Threading.ThreadPoolWorkQueue.Dispatch() à System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()</Data>

      </EventData>


      </Event>


     
    **********************************
     
    <Event xmlns="">
    <System>
      <Provider Name="Application Error" />

      <EventID Qualifiers="0">1000</EventID>

      <Version>0</Version>

      <Level>2</Level>

      <Task>100</Task>

      <Opcode>0</Opcode>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2021-04-06T15:12:45.3334160Z" />

      <EventRecordID>48988</EventRecordID>

      <Correlation />

      <Execution ProcessID="0" ThreadID="0" />

      <Channel>Application</Channel>

      <Computer>Nebuchadnezzar</Computer>

      <Security />

      </System>


    <EventData>
      <Data>UnleashRGB.exe</Data>

      <Data>1.0.6.0</Data>

      <Data>84123672</Data>

      <Data>KERNELBASE.dll</Data>

      <Data>10.0.19041.906</Data>

      <Data>26452a2a</Data>

      <Data>e0434352</Data>

      <Data>0012a6e2</Data>

      <Data>18f0</Data>

      <Data>01d72af74b38c6a3</Data>

      <Data>C:\Program Files (x86)\EVGA\Unleash RGB\UnleashRGB.exe</Data>

      <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

      <Data>b5129d16-ccd1-4733-9b6f-eb8549a3b7eb</Data>

      <Data />

      <Data />

      </EventData>


      </Event>


     
    #5
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