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Unable to enable SLI on a new windows install

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bavor
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2020/08/21 15:16:15 (permalink)
I reinstalled Windows 10 last night due to an issue after the recent Windows 10 version 2004 patch.  That issue was resolved with a reinstall.  I had SLI working in this version of Windows 10 and earlier versions of WIndows 10 without an issue before the reinstall.  Now I can't enable SLI through the Nvidia control panel.  When I click on "Maximize 3D Performance" then click on apply Windows make the found new hardware sound, the screen goes black then it makes the sound you hear when you unplug a USB device and the screen image comes back and shows that SLI is not enabled according to the Nvidia control panel. Also, I close the programs that need to be closed according to Nvidia control panel and it allows me to proceed.
 
I've tried several recent driver versions with using DDU in between them and none of them worked to enable SLI.  I've tried taking the card out and putting them back in then connecting the NVLink bridge and that hasn't worked.  I've tried booting without the NVLink bridge installed and installing the drivers, then shutting down the PC and installing the NVLink bridge and rebooting.  I get the message about the system is capable of higher performance and when I go to enable SLI, I get the same issue where it doesn't work and windows makes the same sounds.
 
How do I get this to work? Is there some sort of log or diagnostic file I could look at?
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    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/21 15:48:15 (permalink)
    Yeah you should have both cards installed and the nvlink bridge, then do the ddu uninstall in safe mode but don't reboot then try the install from the nvidia driver you have downloaded.  Also check the box in the ddu settings to not allow windows to install the drivers. See how that works, also disable any antivirus or anything that might be trying to interfere with it. 




    #2
    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/21 17:27:23 (permalink)
    That didn't work, but thanks for the suggestion.  I still have the same issue.
     
    This is a new windows install with next to nothing on it other than Windows 10 Pro and Office 2019.
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    arestavo
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    Re: Unable to enable SLI on a new windows install 2020/08/21 17:36:56 (permalink)
    Do both cards show up under the Device Manager? Does one have an error code?

    If error code 43, you may have a bad card. You can try the below steps to see if that fixes it.

    If no error code, try reseating both cards, the sli bridge, and the power cables (if a modular power supply, the cables on the power supply side as well).

    If that all fails, a fresh windows install might be in order. Something might have been corrupted on install.
    post edited by arestavo - 2020/08/21 17:41:07
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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/21 17:46:48 (permalink)
    Both cards show up in device manager without errors.
     
    I've reseated both cards and the SLI bridge 3 times already without it making a difference.
     
    I've also put in new power cables recently because the ones that came with my EVGA power supply were defective.  I checked and the connections are all secure.
     
    I'm guessing it might be a windows issue, because SLI worked fine before the reinstall.
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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/21 18:11:54 (permalink)
    I also tried the previous version of the graphics driver and that didn't work either.
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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/21 19:45:06 (permalink)
    I just did a new install of Windows 10 and with nothing else installed.  I rebooted then tried enabling SLI.  I couldn't enable SLI.  It did the same thing as before.  When I click on "Maximize 3D Performance" then click on apply Windows make the found new hardware sound, the screen goes black then it makes the sound you hear when you unplug a USB device and the screen image comes back and shows that SLI is not enabled according to the Nvidia control panel.  I tried both the latest drivers and version 451.67 with using DDU in between while in safe mode to uninstall them.  Neither worked.
    #7
    bob16314
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    Re: Unable to enable SLI on a new windows install 2020/08/21 20:59:46 (permalink)
    First of all, grab GPU-Z and see what the "Bus Interface" is..It must say either "PCIe x16" or "PCIe x8" for SLI to work/be enabled.

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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/21 21:55:12 (permalink)
    bob16314
    First of all, grab GPU-Z and see what the "Bus Interface" is..It must say either "PCIe x16" or "PCIe x8" for SLI to work/be enabled.



    That was one of the first things I checked.

    #9
    bob16314
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    Re: Unable to enable SLI on a new windows install 2020/08/21 22:10:53 (permalink)
    It's in x8 Mode, so you can rule out a hardware issue now..Safe to say it's a Windows issue..Maybe rebuild SLI from scratch..Remove the second card, then go to Settings, then Recovery, then Reset this PC..After that, check for/install Windows updates..Then put your second card in..Or you could completely reinstall Windows and updates with just one card and add the second one when done..Or take the second card out, run DDU, install the Graphics Driver, then add the second card.
     
    Good luck.

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    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/22 02:21:34 (permalink)
    Check all of your power supply connections to the cards as well and see if one is not fully seated. What motherboard are you using, make sure on of your nvme drives is not in a slot that taking pcie lanes from your gpu slot being used. That x8 1.1 mode seems troubling as well, did you reseat the cpu ? Did both gpu's show the same thing in gpuZ ? Did you download and install the latest chipset drivers for you motherboard as well? 
    post edited by sparetimepc - 2020/08/22 03:51:06




    #11
    Hoggle
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    Re: Unable to enable SLI on a new windows install 2020/08/22 02:34:25 (permalink)
    Probably something you have already tried but have you reversed the slots that the cards are in? I mean put the card that is on the bottom slot into the top slot and vice versa.

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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/22 06:54:49 (permalink)
    sparetimepc
    Check all of your power supply connections to the cards as well and see if one is not fully seated. What motherboard are you using, make sure on of your nvme drives is not in a slot that taking pcie lanes from your gpu slot being used. That x8 1.1 mode seems troubling as well, did you reseat the cpu ? Did both gpu's show the same thing in gpuZ ? Did you download and install the latest chipset drivers for you motherboard as well? 



    Its the MSI MEG x570 ACE motherboard.  I had SLI working for 6 months with he exact same hardware in this motherboard before I reinstalled Windows recently.  So its not a hardware limitation due to a NVMe drive taking up PCIE lanes.  Why would the x8 mode seem troubling?  Its completely normal for the slot to be in that mode when you have two GPUs installed.  I downloaded and installed all the drivers for the motherboard chip set and all the other hardware.  
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    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/22 09:14:11 (permalink)
    bavor
    sparetimepc
    Check all of your power supply connections to the cards as well and see if one is not fully seated. What motherboard are you using, make sure on of your nvme drives is not in a slot that taking pcie lanes from your gpu slot being used. That x8 1.1 mode seems troubling as well, did you reseat the cpu ? Did both gpu's show the same thing in gpuZ ? Did you download and install the latest chipset drivers for you motherboard as well? 



    Its the MSI MEG x570 ACE motherboard.  I had SLI working for 6 months with he exact same hardware in this motherboard before I reinstalled Windows recently.  So its not a hardware limitation due to a NVMe drive taking up PCIE lanes.  Why would the x8 mode seem troubling?  Its completely normal for the slot to be in that mode when you have two GPUs installed.  I downloaded and installed all the drivers for the motherboard chip set and all the other hardware.  




    Not the x8 so much its the 1.1   




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    arestavo
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    Re: Unable to enable SLI on a new windows install 2020/08/22 09:25:55 (permalink)
    sparetimepc
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    sparetimepc
    Check all of your power supply connections to the cards as well and see if one is not fully seated. What motherboard are you using, make sure on of your nvme drives is not in a slot that taking pcie lanes from your gpu slot being used. That x8 1.1 mode seems troubling as well, did you reseat the cpu ? Did both gpu's show the same thing in gpuZ ? Did you download and install the latest chipset drivers for you motherboard as well? 



    Its the MSI MEG x570 ACE motherboard.  I had SLI working for 6 months with he exact same hardware in this motherboard before I reinstalled Windows recently.  So its not a hardware limitation due to a NVMe drive taking up PCIE lanes.  Why would the x8 mode seem troubling?  Its completely normal for the slot to be in that mode when you have two GPUs installed.  I downloaded and installed all the drivers for the motherboard chip set and all the other hardware.  




    Not the x8 so much its the 1.1   


    Probably the power saving mode - unless that is what shows when he puts it under "test" or other 3D load.
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    bob16314
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    Re: Unable to enable SLI on a new windows install 2020/08/22 09:49:27 (permalink)
    arestavo
    Probably the power saving mode - unless that is what shows when he puts it under "test" or other 3D load.



    True story..Exactly.

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    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/22 09:50:38 (permalink)
    So are you saying when you go into device manager, there are no errors in the whole list when the gpu's and the nvlink bridge are installed but still when you try and enable SLI it won't do it? 




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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/23 05:45:29 (permalink)
    sparetimepc
    So are you saying when you go into device manager, there are no errors in the whole list when the gpu's and the nvlink bridge are installed but still when you try and enable SLI it won't do it? 



    Correct absolute no errors in device manager.  I even get the message about enabling SLI pop up on the first login after putting the NVLink bridge back on.
     
    I also had the opportunity to do more troubleshooting yesterday evening.  I used DDU and uninstalled the drivers and installed a pair of GTX 1070s with a high bandwidth SLI bridge, then booted into windows, installed the drivers, rebooted, and had the same problem where I couldn't enable SLI.  So, its either a Windows issue or a motherboard issue.  The very odd thing is SLI was working without any issues before I booted to a USB stick with the Windows 10 install media, deleted the partitions my SSD, and reinstalled windows. 
     
    The original issue I had was after the recent Windows 10 patch on the 12th or 13th of this month, I had issues with windows file explorer not loading folder contents or loading folder contents really slowly.  Everything that you usually do to fix the issue didn't work.  So I decided to reinstall Windows.
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    AHowes
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:04:22 (permalink)
    Ya did install the chipset drivers right?

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    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:06:39 (permalink)
    i am running windows 10 2004 OS build 19041.450 with 2 kingpins and no issues at all.  Have you run this tool since you did the new install?  https://www.microsoft.com/en-us/software-download/windows10




    #20
    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:11:51 (permalink)
    I have the latest version of windows.  That tool says that I already have the latest version of Windows 10.
     
    Here is a screenshot of the OS info from my about your PC page

    #21
    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:16:18 (permalink)
    OK, when you open nvidia control panel under the manage 3D settings and in both sections global settings and program settings make sure the sli rendering is set to nvidia recommended. 




    #22
    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:21:39 (permalink)
    I don't have that option because SLI is not enabled.  That option only shows up after you have SLI enabled and I can't enable SLI in the first place.
    #23
    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:27:30 (permalink)
    Is your monitor hooked to the top gpu? What happens when you remove the nvlink bridge?
    post edited by sparetimepc - 2020/08/23 06:30:01




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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:31:55 (permalink)
    The monitor is hooked to the top GPU with a DVI cable.
     
    When I remove the bridge, I don't have the option to enable SLI appear in Nvidia control panel.
    #25
    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:34:33 (permalink)
    So when you open nvidia control panel, in the lower left corner where it says system information, click on both of the gpu's and where it says bus see if they are both reading the same thing, if not you can't enable sli. 




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    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:41:31 (permalink)
    Both GPUs say PCI Express x8 Gen3 there.  Both have the same BIOS revision also.
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    sparetimepc
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:45:29 (permalink)
    I'm out of suggestions unless your nvlink bridge is not working properly. 




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    bob16314
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:49:04 (permalink)
    I think I would reinstall Windows/Drivers/Updates with just one card installed, then add the second one when you're all done..Did you try that?

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    #29
    bavor
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    Re: Unable to enable SLI on a new windows install 2020/08/23 06:49:47 (permalink)
    it would be really unusual for the NVLink bridge to happen to fail at the exact same time that I reinstalled windows.  Also it would be even more unusual for the high bandwidth SLI bridge for the GTX 1070's I used to test in the system to also fail at the same time also.  I'm thinking its a motherboard issue.  I can't find any software reason why it wouldn't work.
    #30
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