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AnsweredHot!Unable to apply coupon code?

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im1knight
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2021/06/03 12:13:08 (permalink)
I just got the notification for the 3080Ti, but I can't apply the 20% coupon code that I got with the elite membership? What gives? It does not give me an error or anything, the coupon field just cannot be clicked. 
Is the cart messed up or my browser messed up?
 
Edit: this is for the K2 product number. Not sure if that got anything to do with it. 
post edited by im1knight - 2021/06/03 12:59:05
#1
justin_43
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Re: Unable to apply coupon code? 2021/06/03 12:15:29 (permalink)
I bet there are still lingering issues with the web site. Just keep trying. At least you have 8 hours.

• ASUS Z590 Strix • Intel Core i7 11700K • 32GB G.Skill TridentZ • EVGA 1600 T2 • EVGA RTX 3090 FTW3
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Click here^ to save 3%-10% on your next EVGA purchase - My associates code is HIF96TVOT3VM9OV
#2
jameelr
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Re: Unable to apply coupon code? 2021/06/03 12:15:32 (permalink)
what is your queue entering time?
#3
im1knight
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Re: Unable to apply coupon code? 2021/06/03 12:16:51 (permalink)
jameelr
what is your queue entering time?



I entered at 7:24:05AM
#4
jameelr
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Re: Unable to apply coupon code? 2021/06/03 12:20:42 (permalink)
😁 that's good I'm 7:24:47
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nick2win2000
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Re: Unable to apply coupon code? 2021/06/03 12:40:02 (permalink)
I saw several people on discord having this issue, it seemed to me like they had disabled coupon codes because the apply button for only the coupon codes was missing. The Apply button for bucks and associate codes was still there.
#6
im1knight
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Re: Unable to apply coupon code? 2021/06/03 12:46:21 (permalink)
nick2win2000
I saw several people on discord having this issue, it seemed to me like they had disabled coupon codes because the apply button for only the coupon codes was missing. The Apply button for bucks and associate codes was still there.


For me it's not even the buttons that are missing, I can't click the field to fill anything in on the bucks or coupon...I see the apply and remove buttons for associate codes though. 
#7
nick2win2000
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Re: Unable to apply coupon code? 2021/06/03 12:51:05 (permalink)
im1knight
nick2win2000
I saw several people on discord having this issue, it seemed to me like they had disabled coupon codes because the apply button for only the coupon codes was missing. The Apply button for bucks and associate codes was still there.


For me it's not even the buttons that are missing, I can't click the field to fill anything in on the bucks or coupon...I see the apply and remove buttons for associate codes though. 


Yeah that's weird, maybe it really is just website instability. No real way for us to know but it sucks you can't use discount codes as is.
#8
barbosafbl
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Re: Unable to apply coupon code? 2021/06/03 12:53:58 (permalink)
Same issue here. Coupon and EVGA bucks fields are disabled (not clickable)
#9
JeffersonYu1
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Re: Unable to apply coupon code? 2021/06/03 13:09:32 (permalink)
nick2win2000
im1knight
nick2win2000
I saw several people on discord having this issue, it seemed to me like they had disabled coupon codes because the apply button for only the coupon codes was missing. The Apply button for bucks and associate codes was still there.


For me it's not even the buttons that are missing, I can't click the field to fill anything in on the bucks or coupon...I see the apply and remove buttons for associate codes though. 


Yeah that's weird, maybe it really is just website instability. No real way for us to know but it sucks you can't use discount codes as is.


Yeah, sometimes this happens. It may go away soon.
#10
barbosafbl
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Re: Unable to apply coupon code? 2021/06/03 13:10:25 (permalink)
Just spoke with customer support over the phone. They are aware of the issue and told me check again in 1-2h as they are fixing the issue. It's only with the K2 it seems. 
#11
im1knight
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Re: Unable to apply coupon code? 2021/06/03 13:55:29 (permalink)
barbosafbl
Just spoke with customer support over the phone. They are aware of the issue and told me check again in 1-2h as they are fixing the issue. It's only with the K2 it seems. 


Same here, I spoke with CS 2 hrs ago actually, but still no change. I will give them a call before their end of business hours to see what's the next step here...
#12
Cool GTX
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Re: Unable to apply coupon code? 2021/06/03 13:57:33 (permalink)
If there is an issue EVGA needs to address, so be it
 
FYI: you need cookies, & not block all the trackers in your browser & a VPN might cause failure

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#13
aznsloverice
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Re: Unable to apply coupon code? 2021/06/03 14:34:50 (permalink)
I'm stuck in the same situation. I'm just hoping they resolve the issue within the next 5 hours before the direct link expires.
#14
wakeman570
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Re: Unable to apply coupon code? 2021/06/03 14:38:27 (permalink)
Same boat here - will call CS ~1hr before they close to see if there's any remediation if a fix isn't live by the end of the day.
#15
lazaro50
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Re: Unable to apply coupon code? 2021/06/03 14:47:22 (permalink)
How did you get a 20% off coupon?
#16
wakeman570
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Re: Unable to apply coupon code? 2021/06/03 14:49:45 (permalink)
There's a random signup bonus for elite membership, usually a T-shirt, but there's a handful of coupons - there's a random draw with a prize wheel type thing on the site.
#17
Gui35sa
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Re: Unable to apply coupon code? 2021/06/03 14:58:55 (permalink)
Same issue here.  Called in and they told me send an email saying what I was seeing, with a screen shot.  Fingers crossed. 
#18
EVGATech_LeeM
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Re: Unable to apply coupon code? 2021/06/03 15:24:19 (permalink) ☄ Helpfulby Cool GTX 2021/06/03 15:45:00
This appears to be an issue with the -K2 part number.  Right now, we're working on the issue, but it may take some time to fix. 
 
If you have an Elite member discount coupon code and would like to use it to purchase your 3080 Ti -K2 notification email, please wait.  We suggest to not purchase it during your 8 hour window until we fix the issue.  I will post in this thread again when it is fixed, but I don't expect it to be fixed until later today, or possibly tomorrow.
 
If your 8 hour window expires before we fix this issue, please reply to your notification email, but not before.  We'll make sure you can place your order with the coupon code. 
 
Of course, if you don't have an Elite Discount code to use, then feel free to go ahead and make your purchase.  Again, this only applies to the 12G-P5-3967-K2 part number; 12G-P5-3967-KR notifications are unaffected. 
#19
anupkumarrao@nc.rr.com
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Re: Unable to apply coupon code? 2021/06/03 15:36:36 (permalink)
Struggle at every step :( life 
#20
wakeman570
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Re: Unable to apply coupon code? 2021/06/03 15:37:51 (permalink)
Thanks Lee! Huge relief to hear, you folks are top notch for support.
#21
im1knight
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Re: Unable to apply coupon code? 2021/06/03 15:39:36 (permalink)
EVGATech_LeeM
This appears to be an issue with the -K2 part number.  Right now, we're working on the issue, but it may take some time to fix. 
 
If you have an Elite member discount coupon code and would like to use it to purchase your 3080 Ti -K2 notification email, please wait.  We suggest to not purchase it during your 8 hour window until we fix the issue.  I will post in this thread again when it is fixed, but I don't expect it to be fixed until later today, or possibly tomorrow.
 
If your 8 hour window expires before we fix this issue, please reply to your notification email, but not before.  We'll make sure you can place your order with the coupon code. 
 
Of course, if you don't have an Elite Discount code to use, then feel free to go ahead and make your purchase.  Again, this only applies to the 12G-P5-3967-K2 part number; 12G-P5-3967-KR notifications are unaffected. 




Thank you so much for the update, that puts me at ease :) Hopefully it is resolved soon. 
#22
acxel22
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Re: Unable to apply coupon code? 2021/06/03 16:13:18 (permalink)
Come on dev team! We believe in you!
#23
anupkumarrao@nc.rr.com
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Re: Unable to apply coupon code? 2021/06/03 16:15:58 (permalink)
Get that CI/CD all pumped up with fixed code ! Just remove the disabled="disabled" tag and you will be all set for the field
#24
nick2win2000
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Re: Unable to apply coupon code? 2021/06/03 16:27:01 (permalink)
EVGATech_LeeM
This appears to be an issue with the -K2 part number.  Right now, we're working on the issue, but it may take some time to fix. 
 
If you have an Elite member discount coupon code and would like to use it to purchase your 3080 Ti -K2 notification email, please wait.  We suggest to not purchase it during your 8 hour window until we fix the issue.  I will post in this thread again when it is fixed, but I don't expect it to be fixed until later today, or possibly tomorrow.
 
If your 8 hour window expires before we fix this issue, please reply to your notification email, but not before.  We'll make sure you can place your order with the coupon code. 
 
Of course, if you don't have an Elite Discount code to use, then feel free to go ahead and make your purchase.  Again, this only applies to the 12G-P5-3967-K2 part number; 12G-P5-3967-KR notifications are unaffected. 


Thanks for the update!
#25
Darkkittycry79
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Re: Unable to apply coupon code? 2021/06/03 16:30:45 (permalink)
Uh, id pay for it and hash out the coupon later. Seriously....

Im at 7:54... Got months to wait. Your complaining? Here, ill trade you spots and pay full price so you can have time to complain.
post edited by Darkkittycry79 - 2021/06/03 16:34:32
#26
juggar
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Re: Unable to apply coupon code? 2021/06/03 16:39:15 (permalink)
Yeah I ended up paying the full amount - associates code. Got into the Queue at 7:09 AM and wasn't going to NOT order. 
Still equal to about a 10% discount ($1339, $40 assoc code savings and free mouse ($40))  over the $1399 MSRP that folks paid in store and elsewhere for the FTW3. \
Have a 20% off code and will just use it on a 3070 Ti for a friend I guess. He will be happy to get one for like $500. 
#27
Darkkittycry79
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Re: Unable to apply coupon code? 2021/06/03 16:42:44 (permalink)
juggar
Yeah I ended up paying the full amount - associates code. Got into the Queue at 7:09 AM and wasn't going to NOT order. 
Still equal to about a 10% discount ($1339, $40 assoc code savings and free mouse ($40))  over the $1399 MSRP that folks paid in store and elsewhere for the FTW3. \

Have a 20% off code and will just use it on a 3070 Ti for a friend I guess. He will be happy to get one for like $500. 


Already being robbed, rapped, hacked , harassed.. whats $100 bux now. Take it all. Enjoy yourselves.
#28
anupkumarrao@nc.rr.com
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Re: Unable to apply coupon code? 2021/06/03 17:17:00 (permalink)
Tried again - still no luck ... ugh
#29
im1knight
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Re: Unable to apply coupon code? 2021/06/03 17:28:58 (permalink)
anupkumarrao@nc.rr.com
Tried again - still no luck ... ugh




At this point just relax. You already have the response from Mod that the 8 hour window is not going to be a problem, and this is clearly impacting quite a few people. Even if you get the order in right now the shipping date is going to be tomorrow so there is no chance you will be able to get it before the weekend. I will just check 1 more time before my time is up, and if it's still not fixed I will just send off the email as instructed and check out tomorrow. No big deal.
#30
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