Cawyke
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UPS has lost my package that I was sending in for the Step Up. If they don't find it and deliver it within the 14 business days am I out of the Step Up program? Is there a way to pay the difference and still receive the card? What do I do?
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rjohnson11
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Re: UPS Lost Step Up Package
2021/04/22 08:33:46
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If UPS lost your package I can only hope that you insured the package. If you did then you need to start the claim process with UPS. If you didn't you might be out of luck.
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rjohnson11
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Re: UPS Lost Step Up Package
2021/04/22 08:39:30
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In the step up procedures you were sent it says to obtain insurance for the package.
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Cawyke
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Re: UPS Lost Step Up Package
2021/04/22 08:40:00
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rjohnson11 If UPS lost your package I can only hope that you insured the package. If you did then you need to start the claim process with UPS. If you didn't you might be out of luck.
I did insure the package, shipped in a brown box with the GPU in the original box inside. I've started a claim, but they say it may take up to 10 days for an update. If that is the case, then I will be past the 14 days for EVGA to receive the original product.
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rjohnson11
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Re: UPS Lost Step Up Package
2021/04/22 08:40:46
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EVGA can't send you a step-up product until they receive the item you are sending them.
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rjohnson11
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Re: UPS Lost Step Up Package
2021/04/22 08:42:06
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Contact EVGA and give them the tracking information just in case they do receive the package somehow.
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CraptacularOne
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Re: UPS Lost Step Up Package
2021/04/22 09:25:33
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That's terrible but unfortunately not unheard of in these times. There was a recent rash of Amazon drivers that were stealing packages and in some cases replacing items inside with useless stuff that the person never ordered. Hopefully it wasn't stolen and will turn up. I'd definitely contact EVGA directly and explain to them what is going on. However if your original card never reaches EVGA I'm afraid you're out of luck as they aren't going to send you whatever card you're stepping up to without first receiving your old card. You may be able to get the monetary value back from UPS after your claims process is played out but again that's not going to help with getting what you were trying to step up to. Hopefully EVGA would be able to refund you whatever the difference is you paid for the step up since you won't be getting the card.
post edited by CraptacularOne - 2021/04/22 09:26:59
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Cawyke
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Re: UPS Lost Step Up Package
2021/04/22 09:49:43
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Yeah it's unfortunate, I talked with EVGA this morning and they would refund payment. They will also allow the Step Up if it shows up after the 14 days. I would have to get the refund through UPS for the shipping and insurance claim. The good news is I am sitting on a 3070, and it's better than most at the moment. We will see what happens. This thread can be closed. Thank you for the words guys.
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rjohnson11
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Re: UPS Lost Step Up Package
2021/04/22 10:23:59
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We'll leave the thread open just in case you hear any new news.
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Jack-Rabbit
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Re: UPS Lost Step Up Package
2021/04/22 10:36:07
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That sucks about the loss. Hopefully they find it and everything gets resolved.
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Gotspeed_2000
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Re: UPS Lost Step Up Package
2021/04/22 13:08:09
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Bro, this thread made me worry about mines. I feel for the OP who the shipper lost the package as it cost that person more than just the monetary value of the card. I got paranoid about mines which showed delivered by the shipping company but not received by EVGA. I hope this works out for you. It would be great if EVGA would take the insurance money from the shipping company and allow your RMA step up to continue especially since you can show you sent it, insured it, and the shipping company admits it's their fault for losing the item. Best wishes in this for the OP.
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darklord2021
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Re: UPS Lost Step Up Package
2021/05/12 11:31:55
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I hope your card do turn up one day, and you are able to step up.
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andy11466
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Re: UPS Lost Step Up Package
2021/05/12 23:41:54
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Currently worried about mine as well...if it gets lost, will EVGA somehow be able to help us out? Even if they did refund us the amount because of the rarity of the card are we just fked?
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Hoggle
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Re: UPS Lost Step Up Package
2021/05/13 01:19:34
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andy11466 Currently worried about mine as well...if it gets lost, will EVGA somehow be able to help us out? Even if they did refund us the amount because of the rarity of the card are we just fked?
If it got lost in shipping to EVGA and the shipper pays the insurance claim as a lost package I would be reaching out to EVGA and see if they can help out. Normally they are good when the customer isn’t to blame for a problem with shipping a product to them.
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andy11466
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Re: UPS Lost Step Up Package
2021/05/13 01:51:57
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Hoggle
andy11466 Currently worried about mine as well...if it gets lost, will EVGA somehow be able to help us out? Even if they did refund us the amount because of the rarity of the card are we just fked?
If it got lost in shipping to EVGA and the shipper pays the insurance claim as a lost package I would be reaching out to EVGA and see if they can help out. Normally they are good when the customer isn’t to blame for a problem with shipping a product to them.
I hope so, I was looking to see if they accepted Drop off / Will call, as they're only 10 minutes away from my house. I have been losing a lot of packages these days in transit, not sure if it's because economy and people are getting more brazen or what.
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desmodue999
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Re: UPS Lost Step Up Package
2021/06/03 15:29:16
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Tombom92
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Re: UPS Lost Step Up Package
2021/06/03 23:20:33
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Weird, this guy here "EVGA Saves the day after a UPS nightmare" was able to pay the value of the missing card to get his step-up product. You should try to contact the support again.
post edited by Tombom92 - 2021/06/03 23:32:47
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XtremeGamingIR
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Re: UPS Lost Step Up Package
2021/06/05 06:55:43
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Hopefully everything worked out as intended
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the_Scarlet_one
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Re: UPS Lost Step Up Package
2021/06/05 07:03:04
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Tombom92 Weird, this guy here "EVGA Saves the day after a UPS nightmare" was able to pay the value of the missing card to get his step-up product.
You should try to contact the support again.
Not sure where you read that? Are you referring to this post, because if so, you need to re-read it to understand it: Cawyke Yeah it's unfortunate, I talked with EVGA this morning and they would refund payment. They will also allow the Step Up if it shows up after the 14 days. I would have to get the refund through UPS for the shipping and insurance claim. The good news is I am sitting on a 3070, and it's better than most at the moment. We will see what happens. This thread can be closed. Thank you for the words guys.
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Tombom92
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Re: UPS Lost Step Up Package
2021/06/05 09:25:52
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the_Scarlet_one Not sure where you read that? Are you referring to this post, because if so, you need to re-read it to understand it:
I read it in the thread "EVGA Saves the day after a UPS nightmare", I can't post URLs in this forum, they're removed when I submit the post. And yes, even URLs to the same forum.
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kbertling353
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Re: UPS Lost Step Up Package
2021/06/07 08:21:09
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EVGA is doing all that could be reasonably expected here
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