Adam1V
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Re: UK Step up, my experience post Brexit
2021/04/27 09:31:07
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How much was the GPU insured for going out Datanode?
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DataNode
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Re: UK Step up, my experience post Brexit
2021/04/27 09:44:05
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whji1991
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Re: UK Step up, my experience post Brexit
2021/04/27 23:14:09
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Thanks again Data! In all how long did the process take for you from point of shipping your GPU back to EVGA?
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DataNode
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Re: UK Step up, my experience post Brexit
2021/04/27 23:50:56
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For me to ship, it was done by air and took 1 day, the other way around back 5 days.
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Adam1V
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Re: UK Step up, my experience post Brexit
2021/04/28 02:37:47
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@Datanode ive got all the way to the end, fairly certain ive followed everything like for like, but it's suggesting duties and taxes are £161, did you see anything similar?
post edited by Adam1V - 2021/04/28 02:39:08
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Adam1V
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Re: UK Step up, my experience post Brexit
2021/04/28 02:45:47
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Sorry, re-reading again, does this suggest EVGA will be paying the duties?
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Adam1V
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Re: UK Step up, my experience post Brexit
2021/04/28 02:59:46
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For anyone else, Ive just called and spoken to EVGA. Seems the above are just an estimate and so long as its DDP and noted as an RMA / returned product the taxes will be removed and only a minor duty will be left which EVGA will cover.
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DataNode
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Re: UK Step up, my experience post Brexit
2021/04/28 05:07:03
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Yes as EVGA advised, delivery duties are paid. Make sure you went back to edit to set DDP. It’s the only way DDP is offered.
Obviously a warranty return with DDP should not have to pay anything. But it is the luck of the draw with customs I gather. It worked fine for me, it’s all a bit stressful to be honest.
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whji1991
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Re: UK Step up, my experience post Brexit
2021/04/28 07:46:47
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Hi Data, thanks again for all your help so far. EVGA customer service are advising me the new card sent out is shipped as a purchase with invoice and therefore may be liable for import duties.
Was this the case for your? It concerns me a little is all, was it a case of luck of the draw regarding duties on the inbound package/new GPU?
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Savarok-
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Re: UK Step up, my experience post Brexit
2021/04/28 08:33:25
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@Datanode Wow filling out that UPS form was a real nightmare. My card is in transit and my heart is in my mouth with worry. Thank you so very very much for the help I would have struggled a whole lot without your assistance.
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DataNode
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Re: UK Step up, my experience post Brexit
2021/04/28 09:43:43
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No worries to any of you, it is a bit underestimated the situation and the anxiety of cost. Sadly, I cannot answer that it won’t attract duties, it didn’t for me. The real issue I have is the invoice included didn’t say the amount I paid. E.g. the step up cost, it highlighted the full cost :-( look, I hope for you both you get your card and be warned if you are tracking it, it won’t move for a few days then Royal Mail will contact you with a new tracking number via SMS. Good luck 🤞 I am sadly miserable now, as they sent me a broken card and are not helping me much ... I guess they are too busy. First evga product nforce680 780GTX 2060 SC Super 3080 I just purchased a hybrid cooler as I thought I might be able to pay to fix their mistake, but chose to not proceed as I feel this might not work and I don’t want to touch the card anymore. It’s been manufactured wrong with a 3090 shroud. I don’t think I have much recourse anymore. I am thinking of taking it to small claims with EU, but I will then have to devote my time for that... which is NOT a nice thing to do at all.
post edited by DataNode - 2021/04/28 09:49:26
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alirokas123
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Re: UK Step up, my experience post Brexit
2021/05/03 05:04:11
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Hi Mate,
On the DDP section, what did you add for the invoice/order no. Did you leave it blank or just add the RMA number again?
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DataNode
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Re: UK Step up, my experience post Brexit
2021/05/03 05:16:49
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Invoice number was put as RMA: #<number> PO number was blank.
End result is: Invoice No: RMA: #<number> Po Num: Terms of sale (intercom): DDP Reason for export: Return
Ok the right hand side of CN23
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alirokas123
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Re: UK Step up, my experience post Brexit
2021/05/03 05:49:22
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Many thanks...and thanks for your guide. it was very helpful...appreciate the time you put into this.
Fingers crossed it sails through now!
Hopefully your RMA also isn't too far behind
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DataNode
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Re: UK Step up, my experience post Brexit
2021/05/04 07:25:49
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It arrived at EVGA, they are just looking at the Frankenstein machine. Fingers crossed they give me a real 3090 for my troubles 😂
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Savarok-
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Re: UK Step up, my experience post Brexit
2021/05/04 09:34:43
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I hope they do, if for nothing else than helping people like me on this forum. Just hope your PSU can manage it :P
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DataNode
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Re: UK Step up, my experience post Brexit
2021/05/04 09:42:16
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Louiscar
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Re: UK Step up, my experience post Brexit
2021/07/28 11:10:59
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I understand that this discussion is regarding RMAs. I hadn't even considered this nightmare and it really appears to be a mess between UK / EU now. My question to those who ordered in UK after Brexit is how much did you pay on import for the new product? Eg. if EVGA show a product for 714Eu then that has UK VAT rate of 20% (do they charge that now? or do they leave it for customs). If the latter then Customs would add 20% vat and duty? Really am confused as to whether it's worth going on the waiting list and if the final price will be better than some of the scalpers prices.
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Audioboxer
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Re: UK Step up, my experience post Brexit
2021/07/28 11:13:45
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Louiscar I understand that this discussion is regarding RMAs. I hadn't even considered this nightmare and it really appears to be a mess between UK / EU now. My question to those who ordered in UK after Brexit is how much did you pay on import for the new product? Eg. if EVGA show a product for 714Eu then that has UK VAT rate of 20% (do they charge that now? or do they leave it for customs). If the latter then Customs would add 20% vat and duty? Really am confused as to whether it's worth going on the waiting list and if the final price will be better than some of the scalpers prices.
IIRC you should only be paying customs on the difference of your step up, if you had to pay a difference. Whether that works out correctly is the total gamble. Paying customs or VAT on the whole value is 100% wrong and it seems if it happens you need to spend time chasing up a refund from the UK side (not EVGA fault). OP thanks again for this topic your info here is what I'm going to use to send off my RMA in the coming days. Sadly prior to the step up queue even getting to me my 2080Ti has developed a fault :( EVGA say not to worry though the card they ship out will just be sent back when my step up time comes.
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Louiscar
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Re: UK Step up, my experience post Brexit
2021/07/28 11:22:22
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Audioboxer
Louiscar I understand that this discussion is regarding RMAs. I hadn't even considered this nightmare and it really appears to be a mess between UK / EU now. My question to those who ordered in UK after Brexit is how much did you pay on import for the new product? Eg. if EVGA show a product for 714Eu then that has UK VAT rate of 20% (do they charge that now? or do they leave it for customs). If the latter then Customs would add 20% vat and duty? Really am confused as to whether it's worth going on the waiting list and if the final price will be better than some of the scalpers prices.
IIRC you should only be paying customs on the difference of your step up, if you had to pay a difference. Whether that works out correctly is the total gamble. Paying customs or VAT on the whole value is 100% wrong and it seems if it happens you need to spend time chasing up a refund from the UK side (not EVGA fault). OP thanks again for this topic your info here is what I'm going to use to send off my RMA in the coming days. Sadly prior to the step up queue even getting to me my 2080Ti has developed a fault :( EVGA say not to worry though the card they ship out will just be sent back when my step up time comes.
Thanks for the input Just realised what the step up is ... and my questions are really not appropriate for this thread. Apologies I should start a new thread.
post edited by Louiscar - 2021/07/28 11:26:09
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Audioboxer
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Re: UK Step up, my experience post Brexit
2021/07/28 11:26:29
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Louiscar
Audioboxer
Louiscar I understand that this discussion is regarding RMAs. I hadn't even considered this nightmare and it really appears to be a mess between UK / EU now. My question to those who ordered in UK after Brexit is how much did you pay on import for the new product? Eg. if EVGA show a product for 714Eu then that has UK VAT rate of 20% (do they charge that now? or do they leave it for customs). If the latter then Customs would add 20% vat and duty? Really am confused as to whether it's worth going on the waiting list and if the final price will be better than some of the scalpers prices.
IIRC you should only be paying customs on the difference of your step up, if you had to pay a difference. Whether that works out correctly is the total gamble. Paying customs or VAT on the whole value is 100% wrong and it seems if it happens you need to spend time chasing up a refund from the UK side (not EVGA fault). OP thanks again for this topic your info here is what I'm going to use to send off my RMA in the coming days. Sadly prior to the step up queue even getting to me my 2080Ti has developed a fault :( EVGA say not to worry though the card they ship out will just be sent back when my step up time comes.
Thanks for the input Not sure I quite understand "step up". I've heard nightmare stories of people being charged nearly 50% on top of what they paid. But right now I just don't understand what the rules are and as is usual with non EU countries VAT is normally not charged leaving this to be added on import. Question still stands though on people's experiences if they bought direct from EVGA after brexit.
Step Up is the EVGA program https://www.evga.com/support/stepup/ This is why a sizeable number of people in the UK are sending their cards to EVGA, to step up to a newer card and pay the difference. RMAs normally only happen for faults and faults probably only hit like 1~3% of total buyers of your products. Doing the step up is essentially the same as an RMA, it should get treated by customs as a return/swap. A brand new purchase from the EVGA site is going to attract the full whack of customs due to Brexit as I believe EVGA ship to the UK from EU warehouses on new stock too. That's the only time that should be happening. What a mess Brexit is anyway, glad I didn't vote for it as little as that counts now!
post edited by Audioboxer - 2021/07/28 11:27:56
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Louiscar
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Re: UK Step up, my experience post Brexit
2021/07/29 08:55:10
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Audioboxer
Louiscar
Audioboxer
Louiscar I understand that this discussion is regarding RMAs. I hadn't even considered this nightmare and it really appears to be a mess between UK / EU now. My question to those who ordered in UK after Brexit is how much did you pay on import for the new product? Eg. if EVGA show a product for 714Eu then that has UK VAT rate of 20% (do they charge that now? or do they leave it for customs). If the latter then Customs would add 20% vat and duty? Really am confused as to whether it's worth going on the waiting list and if the final price will be better than some of the scalpers prices.
IIRC you should only be paying customs on the difference of your step up, if you had to pay a difference. Whether that works out correctly is the total gamble. Paying customs or VAT on the whole value is 100% wrong and it seems if it happens you need to spend time chasing up a refund from the UK side (not EVGA fault). OP thanks again for this topic your info here is what I'm going to use to send off my RMA in the coming days. Sadly prior to the step up queue even getting to me my 2080Ti has developed a fault :( EVGA say not to worry though the card they ship out will just be sent back when my step up time comes.
Thanks for the input Not sure I quite understand "step up". I've heard nightmare stories of people being charged nearly 50% on top of what they paid. But right now I just don't understand what the rules are and as is usual with non EU countries VAT is normally not charged leaving this to be added on import. Question still stands though on people's experiences if they bought direct from EVGA after brexit.
Step Up is the EVGA program This is why a sizeable number of people in the UK are sending their cards to EVGA, to step up to a newer card and pay the difference. RMAs normally only happen for faults and faults probably only hit like 1~3% of total buyers of your products. Doing the step up is essentially the same as an RMA, it should get treated by customs as a return/swap. A brand new purchase from the EVGA site is going to attract the full whack of customs due to Brexit as I believe EVGA ship to the UK from EU warehouses on new stock too. That's the only time that should be happening. What a mess Brexit is anyway, glad I didn't vote for it as little as that counts now!
Yep it doesn't count now. This is really what I was trying to find out. I got a conflicting answer in a different thread asking about what we would pay in real terms: "The price +20% VAT + any conversion fees you pay from GBP to EUR (exchange fees are not set or charged by EVGA these are set by your card issuer or paypal by your choice) is all you pay there should be nothing more." Customs are not mentioned in the above statement so I don't quite believe this is without duty. The question is does EVGA add VAT still to UK purchases? If so will Customs be aware of it or will they try to charge again? If not how much can one expect to pay in duty ?
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Audioboxer
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Re: UK Step up, my experience post Brexit
2021/07/29 08:57:46
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Louiscar
Audioboxer
Louiscar
Audioboxer
Louiscar I understand that this discussion is regarding RMAs. I hadn't even considered this nightmare and it really appears to be a mess between UK / EU now. My question to those who ordered in UK after Brexit is how much did you pay on import for the new product? Eg. if EVGA show a product for 714Eu then that has UK VAT rate of 20% (do they charge that now? or do they leave it for customs). If the latter then Customs would add 20% vat and duty? Really am confused as to whether it's worth going on the waiting list and if the final price will be better than some of the scalpers prices.
IIRC you should only be paying customs on the difference of your step up, if you had to pay a difference. Whether that works out correctly is the total gamble. Paying customs or VAT on the whole value is 100% wrong and it seems if it happens you need to spend time chasing up a refund from the UK side (not EVGA fault). OP thanks again for this topic your info here is what I'm going to use to send off my RMA in the coming days. Sadly prior to the step up queue even getting to me my 2080Ti has developed a fault :( EVGA say not to worry though the card they ship out will just be sent back when my step up time comes.
Thanks for the input Not sure I quite understand "step up". I've heard nightmare stories of people being charged nearly 50% on top of what they paid. But right now I just don't understand what the rules are and as is usual with non EU countries VAT is normally not charged leaving this to be added on import. Question still stands though on people's experiences if they bought direct from EVGA after brexit.
Step Up is the EVGA program This is why a sizeable number of people in the UK are sending their cards to EVGA, to step up to a newer card and pay the difference. RMAs normally only happen for faults and faults probably only hit like 1~3% of total buyers of your products. Doing the step up is essentially the same as an RMA, it should get treated by customs as a return/swap. A brand new purchase from the EVGA site is going to attract the full whack of customs due to Brexit as I believe EVGA ship to the UK from EU warehouses on new stock too. That's the only time that should be happening. What a mess Brexit is anyway, glad I didn't vote for it as little as that counts now!
Yep it doesn't count now. This is really what I was trying to find out. I got a conflicting answer in a different thread asking about what we would pay in real terms: "The price +20% VAT + any conversion fees you pay from GBP to EUR (exchange fees are not set or charged by EVGA these are set by your card issuer or paypal by your choice) is all you pay there should be nothing more." Customs are not mentioned in the above statement so I don't quite believe this is without duty. The question is does EVGA add VAT still to UK purchases? If so will Customs be aware of it or will they try to charge again? If not how much can one expect to pay in duty ?
Yeah good point, the prices on the EVGA site should be inclusive of VAT but I don't know how that sorts itself out in terms of importing. Still going to be customs charges I guess.
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Louiscar
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Re: UK Step up, my experience post Brexit
2021/07/29 09:03:43
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Audioboxer
Louiscar
Yep it doesn't count now. This is really what I was trying to find out. I got a conflicting answer in a different thread asking about what we would pay in real terms: "The price +20% VAT + any conversion fees you pay from GBP to EUR (exchange fees are not set or charged by EVGA these are set by your card issuer or paypal by your choice) is all you pay there should be nothing more." Customs are not mentioned in the above statement so I don't quite believe this is without duty. The question is does EVGA add VAT still to UK purchases? If so will Customs be aware of it or will they try to charge again? If not how much can one expect to pay in duty ?
Yeah good point, the prices on the EVGA site should be inclusive of VAT but I don't know how that sorts itself out in terms of importing. Still going to be customs charges I guess.
On the site they list without VAT then there's a "VAT Faq" button. UK is still listed there @ 20%. I assume that they hadn't made the adjustment since before brexit but one never knows and if their system / database is still treating UK as a country to add VAT to, it might be an automatic process. No idea as one has to go through a checkout process to see this either added or not and there's nothing on there that can be added to a cart.
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Louiscar
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Re: UK Step up, my experience post Brexit
2021/07/29 09:59:39
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Well it does seem that using this form:
and if I've correctly identified the Duty code (graphics card = 8471607000) That only 20% VAT is charged. Duty = 0. Find that hard to believe actually :-) The question still remains whether EVGA are adding their own 20% to the total.
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Savarok-
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Re: UK Step up, my experience post Brexit
2021/07/29 14:30:02
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I only paid for shipping my card to Germany (had some serious issues with German Customs but this incident seems localised to myself) I paid zero fees on the delivery of my 3080. Following the instructions Datanode posted above should get you through with limited heart palpitations.
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Audioboxer
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Re: UK Step up, my experience post Brexit
2021/08/05 01:57:31
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Clearing UK customs seems to be the "easy" part, I guess German customs is the real end game. Ignore the ETA on delivery, that is messed up due to UPS failing to pick my parcel up for days at the start. Not a good start with them there, but picked up yesterday and cleared UK customs within hours late last night/early hours of the morning.
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warrenking85
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Re: UK Step up, my experience post Brexit
2022/01/17 10:10:14
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Does anyone have any idea how to print the customs invoice after ordering the shipment? I have the shipping label but have no idea where to go to print the invoices; I assumed I could go back to print them as I used my home machine to order the shipping which has no printer. Card is due to be collected in the morning so am in a bit of a pickle. Thanks Warren
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etienne.smith
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Re: UK Step up, my experience post Brexit
2022/02/17 02:33:25
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Just to say that I have had a horrid experience using UPS as courier. My card being returned is somewhere in Germany going back and forth between statuses, Import Scans and Warehouse Scans seem to happen every day. It seems that they are just scanning parcels in their warehouse daily without actually getting them to the delivery address! So far the delivery is 4 days behind schedule and impossible to talk to anyone to get more information. Current delivery estimate reads as: "Check back tomorrow for and updated delivery date" and it has being that way since Tuesday (now Thursday). Wish I had used someone else... UPDATE: So my card finally did reach EVGA. It took 2 weeks. I did get to speak to someone at UPS and they claimed that German customs was slow which may explain the delays. Still it would be good if they were more clear about the package status updates. All's well that ends well I guess. Fingers crossed no delays getting the new card back from EVGA.
post edited by etienne.smith - 2022/02/25 05:03:18
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murdochi
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Re: UK Step up, my experience post Brexit
2022/03/07 03:03:45
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My new 3080 is now in the UK, but UPS have emailed me asking me to pay £50+ Import Fees! What's the correct play here, now?
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