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Hot!Trying to start an RMA, no response from support

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Kwayman1989
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2021/03/30 15:33:00 (permalink)
So long story short, got my 3090 through Step Up last Thursday and the second fan is dead. Put in a service question and emailed support at Jacob's recommendation and haven't heard anything. Jacob said responses are usually same day but that didn't happen. Not trying to sound pushy or anything but my $2000 gpu is basically useless because it gets way too hot too fast and would like to get the RMA going asap.
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    Cool GTX
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    Re: Trying to start an RMA, no response from support 2021/03/30 15:46:00 (permalink)
    Did you already register the GPU ?  If the answer is NO, then register is step 1
     
    Did you create a Ticket ? - step 2
     
     
    TEST --> Try EVGA X1 or MSI afterburner & Force the fans to 100% as a test ?
     
     

    RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified 3-GPU Water cooled 1600P2 AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P Thank you for your support I am a Volunteer Moderator - not an EVGA employee
    #2
    Kwayman1989
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    Re: Trying to start an RMA, no response from support 2021/03/30 16:00:37 (permalink)
    Step Ups auto register so yes. I've put in a ticket, emailed support directly as recommended by Jacob on Twitter who said if it's not on the latest X1 version (it is) then it's going to need to be replaced, and have used X1 to force the fans and fan 2 doesn't spin. I've reflashed BIOS and Firmware and tried both switches on the card itself. Sadly the fan is dead and short of dismantling the card itself (I'm not comfortable doing that) I can't think of much else to try. The headers are seated and I have pushed those in just to make sure. I'm not even really upset it's faulty, these things happen with tech, but I just wanna get back to gaming. Especially with the ReBAR update today

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    #3
    EVGATech_MattM
    EVGA Tech Support
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    Re: Trying to start an RMA, no response from support 2021/03/30 22:25:40 (permalink)
    I apologize for any inconvenience and currently the response time is higher and I have responded to your ticket. Please respond back to it or call us at 888-881-3842 and we have phone support between 9AM~6PM Pacific time M~F.
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    Kwayman1989
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    Re: Trying to start an RMA, no response from support 2021/03/30 22:47:24 (permalink)
    Thank you so much for the response, and I've updated my question! I also apologize, I really hate being "that guy" and understand that COVID is making everything difficult. I just wanted to get a jump on things since the card still has that factory smell haha.
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    shreyas1991
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    Re: Trying to start an RMA, no response from support 2021/09/21 21:01:28 (permalink)
    I am facing the exact same issue, they haven't been responding. They replied to the 1st message which was last week. I have a dead rtx 3080 ti, did everything they asked me to do in the first message and much more. Ever since they asked me to contact evga taiwan, they haven't replied to any of my messages.
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    EVGATech_DanielM
    EVGA Tech Support
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    Re: Trying to start an RMA, no response from support 2021/09/22 19:46:39 (permalink)
    shreyas1991
    I am facing the exact same issue, they haven't been responding. They replied to the 1st message which was last week. I have a dead rtx 3080 ti, did everything they asked me to do in the first message and much more. Ever since they asked me to contact evga taiwan, they haven't replied to any of my messages.

    According to our system a tech responded to you on 9/20 - did you not get this response? 

     
     
    -Daniel_EVGA
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