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Trying to RMA in UK

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acoote26
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2018/10/04 11:46:47 (permalink)
I've begun an RMA procedure but am being told that I cannot RMA as my product was not purchased by myself "privately", but through my business. They're telling me to go through my "Distributor", which is Scan ()... Scan are telling me to go directly to EVGA for an RMA!!
 
A little clarification would help!
 
EVGA response:
SCAN respone: 
#1

4 Replies Related Threads
    EVGATech_AdamB
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    Re: Trying to RMA in UK 2018/10/04 12:03:54 (permalink)
    Hello acoote26! I'm not quite sure if there is some miscommunication but I do see that our EU team did reply to your e-mail this morning. In that e-mail we did provide you with a ticket number and instructions for submitting your RMA request. I will send you an e-mail to follow up with you directly so I can help clarify any questions.

    Like our service? Please provide feedback for us at the link HERE. 
    #2
    acoote26
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    Re: Trying to RMA in UK 2018/10/04 12:05:48 (permalink)
     
    This is my last message received...
     
    --Post edited by EVGATech_AdamB to keep customer's personal information private.
    post edited by EVGATech_AdamB - 2018/10/04 12:11:08
    #3
    acoote26
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    Re: Trying to RMA in UK 2018/10/04 12:12:18 (permalink)
    That was the last message I received (where the RMA was approved), but I was getting a rejection on the ticket number on the RMA form and when I queried, is when I received the last correspondence I attached...
    #4
    EVGATech_AdamB
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    Re: Trying to RMA in UK 2018/10/04 12:12:40 (permalink)
    Thank you for the image. I will be working with you directly. Please be careful when posting information on the forums as the picture you provided had your personal e-mail address in it. As a precaution I removed the image so the internet does not start spamming you with e-mails.

    Like our service? Please provide feedback for us at the link HERE. 
    #5
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