acupalypse
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Re: The principles of Queue 3.0 are misleading
2022/01/14 08:15:26
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Twantony
I have spent over $2000 on EVGA products and have them registered but I only have 32 points? I see multiple people having 100s and I even seen someone with close to 14,000 points. I don't understand and feel deflated that I will get into this queue that I don't understand nor do I have the time to try and get people to buy something. Tis a bummer so far :(
Just frankly speaking, I probably spent MORE than you did in less than a year for EVGA products and yet my score is LOWER than yours. Do I care? No. I bought EVGA products - or any electronic item for that matter - to enable me to perform what I need to do (well, mostly "want" to do). If I claim something that's a "must" for me then there are other options out there other than EVGA. More expensive? Sure, but I need it anyways. But that's just me and I'm probably one of the very small set of consumers who think like me.
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/14 08:37:56
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zippytek
GTXJackBauer
ty_ger07
BiLLbOuS
Evga has gone above and beyond to facilitate us, you have to pay attention, and be at the right place at the right time and you have no issues getting a GPU. If u still haven't gotten a GPU from EVGA by now after all this started, you are seriously doing something wrong.
1) I have had no interest in buying any of these GPUs, and I have no interest at the moment. Please don't make that part of your argument. This thread is about implementation, not opinion or frustration.
2) EVGA did not follow the procedure they advertised, and that is the current problem. The problem currently exists, so the complaint is currently relevant. A 90 minute purchase window is not 24 hours, and the queue participants within that 90 minute purchase window are not representative of the supposed goal of queue 3.0.
Here, let me help you.
EVGATech_LeeM
I would like people to read the "Notice" part near the end of the Queue 3.0 page, just above the FAQ, if you haven't. Spoiler - don't expect the Queue 3.0 to stay exactly the same. We are tweaking parts of the program, looking at the parts that worked as expected, the new problems that manifest after going through a first run of the program, and other unexpected things that can only be learned from pushing a new program live. For example, most of you have seen members who are receiving an error message (that they shouldn't get) when trying to sign up for the queue; we're working to fix that currently and also clean up the My Notifies page. The feedback and critiques from the community are also things that we are reviewing for ways we can improve.
The Queue 3.0 will likely see some changes over the next few weeks. Not "burn it down and rebuild" changes, but some small tweaks as we work towards finishing the way everything works. The next part after that will be to update the Queue 3.0 explanation page if there are areas that have changed or need clarification.
EVGA_JacobF
In future it will allow for more entries into queue, for this initial release it was open for a limited time due to the new programming to make sure it rolls out smoothly and also limited initial availability.
As I stated in my response to Jacob, his customer service representative said otherwise. Additionally, Jacob seemed to be referring to queue size being increased, while queue duration is really the critical aspect which he has not acknowledged. As stated further up in the above quote, EVGA wants concerns voiced. This is a HUGE concern which undermines the entire thing. I will continue to voice my concern. No one at EVGA has yet made a dedication to correct this concern.
post edited by ty_ger07 - 2022/01/14 08:59:19
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ShawnB420
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Re: The principles of Queue 3.0 are misleading
2022/01/14 09:32:35
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ObscureEmpyre
My gripe with queue 3.0 is the score system. My score is 154. Okay, what does that mean? How high does the score system go? Is 154 good enough to jump in line, if I do desire? The webpage citing the specifics of queue 3.0 seems lacking. Either that or I’m missing something. Probably the latter, but I can’t seem to readily find info pertaining to scores and queuing up.
My gripe is the jumping of the line. So because person A spammed their association code and on top of the free money they got for that, they now get to jump the line ahead of me who uses other forums and only buys GPU's, that even if I get lucky and win the race to click buy before anyone else I still will get put to the back of line based on a point system. I'll never see another KPE again under this system
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WCzaplak
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Re: The principles of Queue 3.0 are misleading
2022/01/14 09:53:09
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Honestly, I just want to get in line to wait for the 3080 or ti hybrid. I cant even do that. ..... uuuggghhh
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sethleigh
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Re: The principles of Queue 3.0 are misleading
2022/01/14 10:53:50
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I wouldn't have signed up for the 308012gb queue since I got a 3080ti several months ago, but I do agree with the OP on principle.
A full 24-hour window might generate a queue of vastly larger size than EVGA could ever hope to fulfill if the release really is that limited. It would, however, put lots of people on a more or less level playing field as far as the opportunity to sign up, and then if Queue 3.0 is worth anything at all the folks from that 24-hour window would be sorted by their Queue 3.0 score as designed and move forward in the queue and hopefully EVGA would be getting cards into the hands of those it deems "deserve" it more. I mean, this sorting by score as at least part of the queue order determination has a point, right? So give people a full 24-hour window to sign up, accept that they'll get far more entries than they could ever fulfill, let the score system do its thing, and then trust that of all those who signed up during those 24 hours the ones who actually end up getting a card are those the score system was designed to give a relative advantage to. Everyone else after that point who signed up but didn't get a card must by definition be those the score system was designed to deem less "worthy" of getting one, which means the system would be working as designed.
As the OP has explained over and over, the 90-minute window of time is circumventing the Queue 3.0 system, not supporting it. If Queue 3.0 is to be worth anything at all, it must be given a chance to work over a sufficiently broad range of people signing up so that those it's designed to prioritize can be pushed earlier into the fulfillment queue.
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/14 18:29:55
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sethleigh
As the OP has explained over and over, the 90-minute window of time is circumventing the Queue 3.0 system, not supporting it. If Queue 3.0 is to be worth anything at all, it must be given a chance to work over a sufficiently broad range of people signing up so that those it's designed to prioritize can be pushed earlier into the fulfillment queue.
Exactly. And according to EVGA's customer support, they don't plan to correct this oversight. I hope they will see their logical fallacy and correct it before much harm is done to their image. In the short term, they simply have no credibility (for not following what they said they would do), but in the long term, it could be even more damaging.
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turwo
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Re: The principles of Queue 3.0 are misleading
2022/01/16 04:00:38
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Would it really hurt EVGA to have a mailing list from all ELITE MEMBERS?
Would it really hurt EVGA to keep the queue for ELITE MEMBERS open exclusively for them a WHOLE WEEK?
How much profit do you think they will lose in the current environment by just selling to their loyal customers for a week and then opening free for all?
How much would it really hurt EVGA to put at the top of the list all ELITE MEMBERS no matter when they sign up for the queue?
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redteamgo
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Re: The principles of Queue 3.0 are misleading
2022/01/16 04:58:33
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First come , first serve with bot and multiple account protection is all that needed to happen.
Is this queue supposed to be for resellers / distributors or individuals?
I always through it was the latter but it seems like it’s been revised for the former under the appearance of the latter
The new system is a black box and no transparency kills confidence. Business 101
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redteamgo
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Re: The principles of Queue 3.0 are misleading
2022/01/16 06:08:54
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CPU: Intel 12900K EK 1700 Quantum Mag AcetelGPU: EVGA 3090 KPHCMB: EVGA Z690 DarkPSU: EVGA SuperNOVA 1600 P+Memory: G.SKILL Z5 6600mhz XMP3NVME: Samsung 980 Pro Gen 4 1TB, Gen 3 970 1TBCooling: MO-RA3 420 P/P 8x200mm Noctua HS PWM, Dual D5Case: Fractal Design Define 7 MOD Rigs!!!
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blissfulleaf26
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Re: The principles of Queue 3.0 are misleading
2022/01/16 16:36:33
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firerain
I like queue 1.0, but they need to check that people are not creating several accounts and compare shipping addresses.
I don't use any social media apart from 4chan. Its defiantly hard to grow my score. They should add twitch points :).
therein lies the issue. there are people already in the queue with a bunch of e-mail addresses and nothing is being done to stop people from using the same exact billing/shipping address to keep buying cards. and this new point system makes it so that these scalpers will always get cards before anyone else, including loyal evga customers. just use your own purchases for referrals, the referrals will boost your evga score way ahead of anyone who actually owns an evga plat/titanium PSU, 2080 ti ftw, etc, and that scalper will just keep putting themselves in front of the line every time they scalps another card
post edited by blissfulleaf26 - 2022/01/16 16:37:58
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Flint 1760
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Re: The principles of Queue 3.0 are misleading
2022/01/16 16:59:45
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blissfulleaf26
therein lies the issue. there are people already in the queue with a bunch of e-mail addresses and nothing is being done to stop people from using the same exact billing/shipping address to keep buying cards.
That part they do actually try to stop: From: https://www.evga.com/legal/store/ "To ensure that all customers have a chance to purchase products with limited availability, many products on the EVGA online store have an absolute limit for the purchase quantity of the same part number (e.g. EVGA GeForce RTX 3080 FTW3 ULTRA), chipset/wattage (e.g. EVGA GeForce RTX 3080 GPU), and/or product family (e.g. EVGA GeForce RTX 30 Series). This restriction is often limited to one (1) or two (2) of the same product, chipset/wattage, and/or product family per person, per household, per address. Purchases that exceed this amount will either return an error during checkout, or will result in a cancelled order. Additional purchases may be permitted after a certain time elapses, after EVGA determines conditions to acquire the product have improved, or purchases may be limited permanently."
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the_Scarlet_one
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Re: The principles of Queue 3.0 are misleading
2022/01/16 17:49:27
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blissfulleaf26
therein lies the issue. there are people already in the queue with a bunch of e-mail addresses and nothing is being done to stop people from using the same exact billing/shipping address to keep buying cards. and this new point system makes it so that these scalpers will always get cards before anyone else, including loyal evga customers. just use your own purchases for referrals, the referrals will boost your evga score way ahead of anyone who actually owns an evga plat/titanium PSU, 2080 ti ftw, etc, and that scalper will just keep putting themselves in front of the line every time they scalps another card
Hi blissfuleaf, Rather than going striaight to assuming the things above, it’s best to understand that EVGA verifies every single purchase before approving it. Recently a member bragged about how they had received 4 queues with 4 accounts, and that all of the queues were for different people in the household. The member accidentally logged into two accounts while posting. EVGA tracked their payment method and cancelled three of the orders immediately. How do we know this? The same member accidentally posted from multiple accounts stating that their orders were being cancelled even though they knew the rule of multiple accounts being against the EVGA terms of service. EVGA is actively verifying information and shipping addresses, and taking appropriate actions when obvious abuse of the system is happening. Just thought you would like knowing that the “EVGA is allowing it” is just absolutely wrong. So now you can rest assured that those rumors are just rumors, not fact. Of course, a few may slip through, but it isn’t actively allowed.
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aka_STEVE_b
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Re: The principles of Queue 3.0 are misleading
2022/01/18 11:09:01
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I wonder where EVGA would like the official suggestions about this new Queue ? ,.. as to better get the info to tweak it as needed .? This one is pretty accurate- but i feel maybe the 'queue 3.0' announcement thread at top would be a better place .? DO you know how many of these new EVGA 3080 12gb are already up 4 Sale on Reddit & Ebay...
..and how many users with barely a month old account were able to get these..?
🤦♂️
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/18 12:20:06
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aka_STEVE_b
DO you know how many of these new EVGA 3080 12gb are already up 4 Sale on Reddit & Ebay...
..and how many users with barely a month old account were able to get these..?
🤦♂️
That's what happens when the entry to the queue is timing-based and a person with a score less than 100 received a buy offer on the first day. You know that the scores of the queue population are very low due to timing restrictions. Your average capitalistic buyer is good at this, does it for a living, has no problem joining the queue, and is one of many.
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/25 12:04:52
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Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
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rzelek506
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Re: The principles of Queue 3.0 are misleading
2022/01/25 12:07:51
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ty_ger07
Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
And this time they opened it for an even shorter duration than the previous queue on the 3.0 version Wow
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/25 12:10:52
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rzelek506
ty_ger07
Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
And this time they opened it for an even shorter duration than the previous queue on the 3.0 version
Wow
Goes to show what EVGA told me, and what I was afraid of happening, is true.
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/25 12:11:04
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rzelek506
ty_ger07
Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
And this time they opened it for an even shorter duration than the previous queue on the 3.0 version
Wow
Goes to show what EVGA told me, and what I was afraid of happening, is true.
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
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rzelek506
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Re: The principles of Queue 3.0 are misleading
2022/01/25 12:22:36
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ty_ger07
rzelek506
ty_ger07
Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
And this time they opened it for an even shorter duration than the previous queue on the 3.0 version
Wow
Goes to show what EVGA told me, and what I was afraid of happening, is true.
Yeah, this is pretty unfortunate seeing such a discrepancy on the new queue system (again) :( If EVGA is really just testing the new queue system to make sure it works, I don't understand why they can't do that internally or just use data from the first 3.0 queue that they opened (instead of opening the queue to the public).
post edited by rzelek506 - 2022/01/25 12:28:45
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gsrcrxsi
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Re: The principles of Queue 3.0 are misleading
2022/01/25 13:12:28
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Rig1: EPYC 7V12 | [4] RTX A4000Rig2: EPYC 7B12 | [5] 3080Ti + [2] 2080TiRig3: EPYC 7B12 | [6] 3070Ti + [2] 3060 Rig4: [2] EPYC 7742 | RTX A2000
Rig5: [2] EPYC 7642
Rig6: EPYC 7551 | [4] Titan V
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EVGA_Lee
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Re: The principles of Queue 3.0 are misleading
2022/01/25 14:19:47
(permalink)
ty_ger07
rzelek506
ty_ger07
Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
And this time they opened it for an even shorter duration than the previous queue on the 3.0 version
Wow
Goes to show what EVGA told me, and what I was afraid of happening, is true.
As I posted in another thread, the queue wasn't officially opened this morning for this part number. Slight programming bug happened, which led to the button showing up. We'll honor the small number of notifications that got in, but this should not be considered an example of how the queue will work.
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gsrcrxsi
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Re: The principles of Queue 3.0 are misleading
2022/01/25 17:07:55
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EVGATech_LeeM
ty_ger07
rzelek506
ty_ger07
Again EVGA? Is this a joke?
A queue opened during work hours and closed before a work break.
Who are you trying to kid?
And this time they opened it for an even shorter duration than the previous queue on the 3.0 version
Wow
Goes to show what EVGA told me, and what I was afraid of happening, is true.
As I posted in another thread, the queue wasn't officially opened this morning for this part number. Slight programming bug happened, which led to the button showing up. We'll honor the small number of notifications that got in, but this should not be considered an example of how the queue will work.
what about the bundles? were GPUs sold with bundles outside of the queue?
Rig1: EPYC 7V12 | [4] RTX A4000Rig2: EPYC 7B12 | [5] 3080Ti + [2] 2080TiRig3: EPYC 7B12 | [6] 3070Ti + [2] 3060 Rig4: [2] EPYC 7742 | RTX A2000
Rig5: [2] EPYC 7642
Rig6: EPYC 7551 | [4] Titan V
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/27 10:06:14
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Update:
Thank you EVGA! I'm impressed. There is a 3050 which has had a notify button for 4 hours now. Thanks for listening!
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Hoggle
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Re: The principles of Queue 3.0 are misleading
2022/01/27 10:51:36
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I am sure that people will be happier with this new system in the long run. I am really looking forward to the 40XX series in the future and feel like the new system will help some of the long time members who should be above a zero for score.
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zippytek
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Re: The principles of Queue 3.0 are misleading
2022/01/27 11:47:47
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ty_ger07
Update:
Thank you EVGA! I'm impressed. There is a 3050 which has had a notify button for 4 hours now. Thanks for listening!
dude really thinks he had some sort of persuasion on the queue design. -they already said the first queue for the 3080 12GB was a test run -they acknowledge IN THIS THREAD that the second queue opened yesterday by mistake -the high demand $249 3050 queue IS CLOSED DUE TO HIGH DEMAND, weird i feel like we covered that lmao -the higher priced 3050 is still open for elite members. i wonder if folks chose to only use up 1 of their active queue slots on a 3050 sku considering we have the 3090 Ti launch coming soon... keep up the good work EVGA
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ty_ger07
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Re: The principles of Queue 3.0 are misleading
2022/01/27 12:04:19
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zippytek
ty_ger07
Update:
Thank you EVGA! I'm impressed. There is a 3050 which has had a notify button for 4 hours now. Thanks for listening!
dude really thinks he had some sort of persuasion on the queue design.
-they already said the first queue for the 3080 12GB was a test run
-they acknowledge IN THIS THREAD that the second queue opened yesterday by mistake
-the high demand $249 3050 queue IS CLOSED DUE TO HIGH DEMAND, weird i feel like we covered that lmao
-the higher priced 3050 is still open for elite members. i wonder if folks chose to only use up 1 of their active queue slots on a 3050 sku considering we have the 3090 Ti launch coming soon...
keep up the good work EVGA
I didn't claim to do anything. We have expressed our opinions by different means at different levels. This is a group effort. Would you rather I said nothing and not address the elephant in the room? I was feeling a little skeptical about this queue and thinking that maybe this queue is still open because it is a low-performance over-priced product. But then I thought, no, I should be positive. I should hope that future queues will also be well-designed. I should give EVGA the benefit of the doubt, until they prove otherwise. It seems like you are skeptical. Perhaps we have more in common than you realize. -the high demand $249 3050 queue IS CLOSED DUE TO HIGH DEMAND, weird i feel like we covered that lmao It never opened. Kind of crap, I agree. Want to start a thread about it? Feel free, but there are already a couple of others on the same topic.
post edited by ty_ger07 - 2022/01/27 12:29:54
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gsrcrxsi
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Re: The principles of Queue 3.0 are misleading
2022/01/27 13:05:46
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gsrcrxsi
what about the bundles? were GPUs sold with bundles outside of the queue?
the silence is deafening.
Rig1: EPYC 7V12 | [4] RTX A4000Rig2: EPYC 7B12 | [5] 3080Ti + [2] 2080TiRig3: EPYC 7B12 | [6] 3070Ti + [2] 3060 Rig4: [2] EPYC 7742 | RTX A2000
Rig5: [2] EPYC 7642
Rig6: EPYC 7551 | [4] Titan V
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EvilPickle
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Re: The principles of Queue 3.0 are misleading
2022/01/27 13:34:29
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Have an EVGA Score of 1!! I'm going to be so far down the queue that the 5000 series will be out.  I understand where OP is coming from though. I was really under the assumption that there would be some notification, via email (guess I'm old), and an actual full 24 hour period for Elite members to enter the queue. But I'm not upset that they only had it open for a few minutes, I understand. I've already resigned myself to the fact that I'll just miss out on it because I am so tired of having to follow some discord, website, twitch stream, forum.. just to purchase a product. Life is too short to sit around stressing over something that will be outdated in a year or so anyways. Thanks for helping me kill an hour or so at work!
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rzelek506
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Re: The principles of Queue 3.0 are misleading
2022/01/27 19:32:45
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gsrcrxsi
gsrcrxsi
what about the bundles? were GPUs sold with bundles outside of the queue?
the silence is deafening.
That's right; EVGA will soon be taking the bundles up a notch and in order to get a 3090ti Kingpin we will need to purchase an expensive bundle: https://www.evga.com/articles/01544/EVGA-E1/ Starting price: $5999 Yikes!
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nomoss
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Re: The principles of Queue 3.0 are misleading
2022/01/27 20:46:39
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zippytek
ty_ger07
Update:
Thank you EVGA! I'm impressed. There is a 3050 which has had a notify button for 4 hours now. Thanks for listening!
dude really thinks he had some sort of persuasion on the queue design.
-they already said the first queue for the 3080 12GB was a test run
-they acknowledge IN THIS THREAD that the second queue opened yesterday by mistake
-the high demand $249 3050 queue IS CLOSED DUE TO HIGH DEMAND, weird i feel like we covered that lmao
-the higher priced 3050 is still open for elite members. i wonder if folks chose to only use up 1 of their active queue slots on a 3050 sku considering we have the 3090 Ti launch coming soon...
keep up the good work EVGA
Right? It's like the bronze medal biting meme! Good job "forcing" people to do what they were always planning to do. As for the reference model Black cards, they have always been a retail card. If you don't know that by now, what have you been doing on the forums?
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