If you have the installer for an older version try that. Personally I just got a Z15 in the mail today and am having the same issue when the application opens for a second and crashes with the exact same exception code and fault offset. Love how a brand new keyboard doesn't even have RGB software that works.
Exception code: 0xe0434352
Fault offset: 0x0012a6f2
Also noticed a separate but related .Net Runtime error for FirmwareUpdate.exe. If EVGA wants the full EventLog of the errors, I would be happy to include those as well.
EDIT: Tried a different computer and was somehow able to get it to update the Firmware for the keyboard and now it seems to work on the original PC. So I have no clue what is causing the issue. I hope this doesn't happen the next time a new Firmware update is available for my keyboard.
post edited by murixbob - 2021/07/12 18:40:25
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