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AnsweredTempered glass upgrade?

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MackTheKnight
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2017/05/13 05:52:30 (permalink)
Just built a system in a DG-86 - love this case, but wish the front panel was tempered glass instead of plexi.  My plexi panel arrived with an annoying defect in the bottom right corner that shows up under certain lighting conditions.  Would be nice if EVGA offered a tempered glass side panel we could upgrade to.
 
I'm in Canada so afraid the RMA process would take months and I don't want to have to disassemble my system and send the entire case back just because of the plexi on the side-panel...
 
-Mack

EVGA DG86 Case//Asus P9X79 Pro//i7 3930K @ 4.4 Ghz//EK Custom Water Loop//32 GB RAM//2 X Samsung Evo 500 GB SATA in RAID 0 (900 MBPS R/700 MBPS W) //EVGA GTX 1080Ti under EKWB
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rjohnson11
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Re: Tempered glass upgrade? 2017/05/13 06:10:48 (permalink)
I have forwarded this thread to EVGA

            
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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/13 06:12:50 (permalink)
Thank you kindly, rjohnson11. :)
post edited by MackTheKnight - 2017/05/13 08:55:18

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EVGATech_EddieH
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Re: Tempered glass upgrade? 2017/05/13 13:08:22 (permalink) ☼ Best Answerby MackTheKnight 2017/05/14 16:25:07
Hello MackTheKnight,
 
We do appreciate the feedback and suggestion.  At this time there is no tempered glass replacement option for the DG8 series case.  It is an awesome suggestion, that I will go ahead and forward over to our PMTeam for further considereation. 
 
If you do have any issues with your current side panel, please feel free to send some images along with an email to support@evga.com so we can review issue and see if we can assist you further.
 
_Eddie


For 24/7 Technical Support call us @ 888.881.3842 // Para soporte en Español, por favor póngase en contacto con nosotros por correo electrónico: Soporte@EVGA.com o póngase en contacto a través de Skype: SuporteEVGA // Para obter suporte em Português, por favor contacte-nos por e-mail: Soporte@EVGA.com ou entre em contato via Skype: SuporteEVGA
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pmb116
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Re: Tempered glass upgrade? 2017/05/14 09:36:32 (permalink) ☄ Helpfulby MackTheKnight 2017/05/14 16:25:03
MackTheKnight
Just built a system in a DG-86 - love this case, but wish the front panel was tempered glass instead of plexi.  My plexi panel arrived with an annoying defect in the bottom right corner that shows up under certain lighting conditions.  Would be nice if EVGA offered a tempered glass side panel we could upgrade to.
 
I'm in Canada so afraid the RMA process would take months and I don't want to have to disassemble my system and send the entire case back just because of the plexi on the side-panel...
 
-Mack


You can always try Coldzero and see if they'll make one.
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rjohnson11
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Re: Tempered glass upgrade? 2017/05/14 09:53:12 (permalink)
pmb116
MackTheKnight
Just built a system in a DG-86 - love this case, but wish the front panel was tempered glass instead of plexi.  My plexi panel arrived with an annoying defect in the bottom right corner that shows up under certain lighting conditions.  Would be nice if EVGA offered a tempered glass side panel we could upgrade to.
 
I'm in Canada so afraid the RMA process would take months and I don't want to have to disassemble my system and send the entire case back just because of the plexi on the side-panel...
 
-Mack


You can always try Coldzero and see if they'll make one.

Coldzero from Portugal makes some outstanding items. I have recommended his services many times.

            
(Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
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pmb116
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Re: Tempered glass upgrade? 2017/05/14 09:55:16 (permalink)
rjohnson11
pmb116
MackTheKnight
Just built a system in a DG-86 - love this case, but wish the front panel was tempered glass instead of plexi.  My plexi panel arrived with an annoying defect in the bottom right corner that shows up under certain lighting conditions.  Would be nice if EVGA offered a tempered glass side panel we could upgrade to.

I'm in Canada so afraid the RMA process would take months and I don't want to have to disassemble my system and send the entire case back just because of the plexi on the side-panel...

-Mack


You can always try Coldzero and see if they'll make one.

Coldzero from Portugal makes some outstanding items. I have recommended his services many times.


Support is great. He has always responded almost immediately and shipping to the U.S. only took a couple days! Would recommend him over V1 tech every time.
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pmb116
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Re: Tempered glass upgrade? 2017/05/14 09:56:07 (permalink)
As an alternative you could always try a local glass shop. They may be able to help
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bufurd_T
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Re: Tempered glass upgrade? 2017/05/14 12:07:05 (permalink)
I agree. They need to offer this case with smoked tempered glass. The plexi scratches too easily
 
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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/14 16:50:52 (permalink)
Thank you all for the suggestions.  I may indeed try ColdZero - have not heard of them before. 
 
Agreed, EVGA should offer a smoked tempered glass option. 
 
Hard to get a good picture of it as the lighting has to be just at the right angle.  Didn't notice until I pulled the protective film off after completing the build.  
 
 
Second pic is as best as I can get the defect to show up on camera

 
Doesn't seem to matter what I do it won't clean off.

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bufurd_T
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Re: Tempered glass upgrade? 2017/05/14 17:08:30 (permalink)
almost looks like the plastic film is still on it
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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/14 17:16:45 (permalink)
I assure you the film has been peeled off of both sides...

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bufurd_T
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Re: Tempered glass upgrade? 2017/05/14 17:20:49 (permalink)
I believe you, thats just what it looks like. Is it smooth where the defect is like it is inside the plexi?
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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/14 17:59:57 (permalink)
Yes, smooth on both sides, so it's like the defect is between the layers of plexi...

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Hoggle
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Re: Tempered glass upgrade? 2017/05/14 18:08:34 (permalink) ☄ Helpfulby MackTheKnight 2017/05/14 18:37:23
It might be worth contacting EVGA about a replacement. I have had times where places have sent me a replacement part with a hold on my credit card until the defective item is returned. The best option is to find out what options exist for you.
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pmb116
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Re: Tempered glass upgrade? 2017/05/14 18:27:32 (permalink) ☄ Helpfulby MackTheKnight 2017/05/14 18:40:55
kdurrell
It might be worth contacting EVGA about a replacement. I have had times where places have sent me a replacement part with a hold on my credit card until the defective item is returned. The best option is to find out what options exist for you.


+1 To this. Not to mention they have the best CS in the world.
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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/14 18:37:44 (permalink)
Thanks, Guys - I will contact them this week. :)

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Re: Tempered glass upgrade? 2017/05/15 04:37:04 (permalink) ☄ Helpfulby MackTheKnight 2017/05/15 17:45:48
probably just a impurity in the plexi, surprised it made it through QC like that.  

                               
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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/15 18:02:45 (permalink)
Many thanks to EVGA Customer Support - as said here already - they are second to none.  Just a couple of e-mail exchanges with the pics was all it took and my new side panel is expected to arrive on Thursday.  :) :)  No muss, no fuss.
 
Thanks again - I will definitely be purchasing more EVGA products.  I don't remember ever having such an easy time processing an RMA.
 
Cheers,
Mack

EVGA DG86 Case//Asus P9X79 Pro//i7 3930K @ 4.4 Ghz//EK Custom Water Loop//32 GB RAM//2 X Samsung Evo 500 GB SATA in RAID 0 (900 MBPS R/700 MBPS W) //EVGA GTX 1080Ti under EKWB
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pmb116
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Re: Tempered glass upgrade? 2017/05/15 18:23:30 (permalink)
MackTheKnight
Many thanks to EVGA Customer Support - as said here already - they are second to none.  Just a couple of e-mail exchanges with the pics was all it took and my new side panel is expected to arrive on Thursday.  :) :)  No muss, no fuss.
 
Thanks again - I will definitely be purchasing more EVGA products.  I don't remember ever having such an easy time processing an RMA.
 
Cheers,
Mack

Glad that you got it all resolved!
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AngryAce
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Re: Tempered glass upgrade? 2017/05/16 17:57:34 (permalink)
Yes, I would be very interested in a tempered glass upgrade if EVGA were so inclined to offer one.


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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/18 18:26:53 (permalink)
Happy to report that my new front panel arrived today in pristine condition.  No charge and it doesn't look like I'm supposed to ship the old one back, either.
 
Thanks again EVGA, for the excellent customer service!
 
-Mack

EVGA DG86 Case//Asus P9X79 Pro//i7 3930K @ 4.4 Ghz//EK Custom Water Loop//32 GB RAM//2 X Samsung Evo 500 GB SATA in RAID 0 (900 MBPS R/700 MBPS W) //EVGA GTX 1080Ti under EKWB
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Re: Tempered glass upgrade? 2017/05/22 00:34:34 (permalink)
MackTheKnight
Happy to report that my new front panel arrived today in pristine condition.  No charge and it doesn't look like I'm supposed to ship the old one back, either.
 
Thanks again EVGA, for the excellent customer service!
 
-Mack




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09973
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Re: Tempered glass upgrade? 2017/05/25 01:18:09 (permalink)
EVGA = 100% best Customer Support. They were awesome with my DG=87 case as well. I am drooling at the thought of  a tempered glass panel for it! Hopefully we can get one to the masses sometime soon that is not too heavy for the hinges. Other "mod" I want to see is the right panel grill extended all the to the bottom to let the bottom third fan breathe freely(with a less obstructive dust filter). Otherwise I have grown quite fond of my DG-87 

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MackTheKnight
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Re: Tempered glass upgrade? 2017/05/25 07:42:54 (permalink)
Agreed on all accounts, 09973 - Love this case, but those are the two main things I would change.  (TG Front Window and a more open right side panel)
 
That dust filter is quite obstructive, as pulling it out drops my temps 4 - 5 degrees C.  Would love to see someone 3d printing alternative right side panels for this case and selling them.
 
Sadly I think this case is in a small niche, so I'm not sure someone would find value in selling custom parts for it.  I will still hold out hope, though.  
 
If anybody out there listening has the skills and tools - there are a few of us that would pony up for these upgrades! :)
 
-Mack

EVGA DG86 Case//Asus P9X79 Pro//i7 3930K @ 4.4 Ghz//EK Custom Water Loop//32 GB RAM//2 X Samsung Evo 500 GB SATA in RAID 0 (900 MBPS R/700 MBPS W) //EVGA GTX 1080Ti under EKWB
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