EVGATech_LeeM
Hi everyone,

Although it may seem difficult to purchase graphics cards at this time, we've been doing the best we can to create the ability for EVGA customers, EVGA fans, and people interested in EVGA products to have an opportunity to purchase a card.  It hasn't always been smooth sailing; in fact it's been a pretty rough ride for anyone trying to use EVGA.com during an "on-shelf" day, including us.  Nobody is pretending otherwise.

Remember, it was roughly 9 months ago when everyone was shocked at how quickly graphics card supplies were purchased not just at EVGA, but at all of our largest resellers and retailers.  Cards disappeared so quickly, in fact, that customers demanded action taken against a variety of problems, such as bots, scalpers, and cryptominers - and now against new forum members who are just as desperate to find a card as long-time EVGA members.  Although many factors have played a part in making availability difficult, unprecedented demand is the ultimate culprit here.

I've seen a lot of opinions in this thread purporting to explain EVGA's feelings towards members, towards customers, and the industry as a whole.  Yes, we're a business, but end-user customers have always been an integral part of the foundation of EVGA and that has not and will never change.  While it's true that we could probably sell any card in this environment without much effort (and at any price), we have not taken the easy road or the most profitable.  Instead:

• When it became clear at the EVGA GeForce RTX 3090/3080 launches how difficult selling 30 Series cards would be on our website, we created a notification queue instead of giving our entire stock of graphics cards to our authorized resellers, retailers, and distributors. Moreover, we've kept several products as EVGA.com exclusives, which can only be purchased here.
• We were the last AIB to raise prices on our store as the industry faced a global pandemic and chip shortages, even going so far as to honor lower pricing for several months for people in the notify queue and Step-Up queue.
• We've expanded our EVGA Elite program not just with VGA products but also a wide variety of other products, including a 24hr window to enter the notify queue.  Most of you don't yet realize how much of a difference this will make to your queue times.
• Far too many small changes to list geared towards reducing fraud, blocking multiple purchases by the same person, and other practices that help to move the various queues forward.  

Those of you who have been here a long time know that we usually disclose as little information as necessary regarding internal operations.  Contrary to what was mentioned earlier:

GTXMan
EVGA like is fully aware their sites can't handle the capacity when it's for products this high in demand but if you think it's reasonable for them to spend a bunch of money to revamp their infrastructure to handle events which are relatively rare, you're being unreasonable. Nobody is going to do that.

Actually, this is exactly what we did, and continue to do so.  I realize that many of you might think that's crazy given how difficult each launch has been, but demand and web hits continue to increase each time products are set to notify or go in-stock.  We're not done improving our site yet and will continue to make improvements to our infrastructure until the experience is how we would expect to be treated as customers.  

Lastly, to those of you who feel that we have fallen short of your expectations, we do apologize and we are working to make each launch better.  We've seen a lot of feedback, seen the errors you all run into, and none of this is being ignored.  Be patient with us while we do so, even as we continue to improve the experience for everyone.
 
Sincerely,
EVGA

Thanks for the post and I have a few things to say and from what I have seen here the vast majority of loyal long time customers of yours would agree with.

• Bringing in the queue system was a great idea
• Adding the 24 hour Elite queue was an even better idea
• Trying your best to battle bots/fraud/etc is also very much appreciated.
• Trying to improve the infrastructure to make things go smoother was also a great and appreciated move.
• But adding the ability to purchase Elite status on Twitch or by basically spamming 100 posts basically ruins the above.

Honestly I still love my Evga video cards, hell after a quick count I have 16 cards showing in my products along with a CLC and 2 hybrid kits. But you really did let us down with the changing of the requirements for elite. I firmly believe you would not be having the crash issues (as much) if you had kept it as it was before. Frankly the requirements for elite should be a certain number of products registered and/or a dollar amount, that way someone buying a 3080 would get in, but so would someone who has bought a keyboard, mouse, and a couple psu's or something like that. I also think that active/long time forum members should be able to get in as well, something like a minimum of a year and over 100 posts or something. 
 
If that is how it had been done then you would not be seeing the complaints as much as you are. Oh and don't get me started on the spin the wheel, which is great if offered to all elite, not just the ones that twitched/spammed their way in. That was just another slap in the face of long time elite members.
 
All in all, Evga you are doing a good job and are significantly better than any of the rest, you just made a mistake opening up the elite. We do appreciate the work and hope you continue to try your hardest for your customers. 
 
P.S. Please get more 3080Ti FTW Hybrids, I'm about 6.5 minutes back and would really love one. 

totally agree ipaine and i may not even qualify with those. i only have 7 evga products. but its too late for me. i might come back after things are normal and this is fixed. but sadly as of now i gotta go give scalper my money. they were the only real stock available. i know evga is doing what they can but it doesnt help those that need a card now. and while they continue allowing ppl to buy 1 card per sku that is 100 percent open offers to scalpers.. i didnt wake up and decide it was bash on evga day.. but someone has to show them their discrepancies and see how shady things can look sometimes on their end

If requirment would be "only RTX3xxx owners" it should be called "ULTRA-SUPER-ELITE MY ASS", since its unreal to buy.

i think he means more like the price equivalent to the 3080. meaning yes a gpu would get you access but so could a few other evga parts combined.. if there's no real requirements to join then is it even a elite membership lol

irenicus785

ShurikenTenshi

irenicus785

GTXMan
EVGA like is fully aware their sites can't handle the capacity when it's for products this high in demand but if you think it's reasonable for them to spend a bunch of money to revamp their infrastructure to handle events which are relatively rare, you're being unreasonable. Nobody is going to do that.
 
Anyway we're talking about getting in a queue for computer parts, not a life-saving medical procedure. Calling it "disgusting" as if someone from EVGA personally targeted you and logged you out is way over the top.
 
One thing EVGA can and should do is remove the 100-posts-for-elite-status nonsense. I don't know what the requirements should be but the notion people can join the forum, post a bunch of crap quickly and become a member when others here have actually been loyal to EVGA products over the years and registered them to prove it is silly. May as well make everyone "elite" or nobody at all.

Well, the requirement can't be "Hey purchase a 3xxx card" cause many of us (including me,) were entirely unable to purchase one.

One thing I do find a bit odd, but I respect, are the many return/honest posters (elite members for sure) who already own a 3090 or vanilla 3080 competing with the many of use stuck without any 3xxxx card, 2 or even 3 gens behind queuing up ahead of us many and or joining in with the rant...

Every gamer/consumer has the right to buy as many or multiple skus, but geeze, can't find fault with EVGA, i find fault with the greed of consumers... That's why we are all here anyway? Yes... Yea.

Big problem is we are competing with straight greed yeah.  So many of the cards are landing in hands of those who are just going to turn around and try to make a buck by reselling at a higher price.

Am I hurting for a card?  No, I'm still on a 1080 TI (Which was a pain in the rear end to get because again Crypto)  Now I am reliving it again with an even worse experience than the last time I wanted a GPU because of the same jackasses who turn around and buy up inventory and resell.


But what truly pisses me off is the fact that by the time I either get a 3080 it's going to be a nerfed Hashrate (I do Crypto on the side when I do not game) and I am paying MORE than those who don't have a nerfed hashrate as well as the "elite perks" will be done expired.  Then I have a glimmer of hope by opening my wallet more for a possible to get a 3080 TI and still stuck in the mud and slapped in the face with these recent developments  Which ever I get first and that's a buy and it's it just, just overall seething that I can't do anything like many of you because we have to deal with scalping jackasses out there or those hell bent on making their garage a mining room.
 

It's a pain, a very crappy deal for us long-time consumers indeed... (I see you beat me registering your account by at least a full-year, haha, nice!)

We are indeed rocking the same card, so yes, you're right we can still 'game' comfortably for the most part, 1440p for some games and others 1080p without rtx ->_<-

Fortunately for me, I don't mine crypto. Yea, legit gamers/miners received a crap deal out of this for certain...

Hoping we can all at least grab a single dang card to our liking... Then, ill disappear from the forums for another GPU generation (lol.) I'm definitely skipping 4xxxx series (and possibly 5xxx) if I can land a single 3080ti here and things go like this next gen.

Yeah been around and did a lot with the community during my High School years when I first joined up and played with the EGC crew in Battlefield as well as did a lot of Folding at Home when I had all those cards.

Yeah my 1080 TI still kicks tail but I want to see my games in RTX and in the pretty graphics.  I've been trying to get passed the play low and competitive stuff for a while now and just want my games to look pretty and be immersed in them.

Also yeah I am getting the short end of the stick in terms of anti mining measures.   I mine on the side during the day with my two systems for passive income.  I have my main desktop with my 1080 TI and my laptop with a 1060 in it and having $5 a day just doing "nothing" is pretty nice.

the 100 post whining is silly.
maybe they should implement a 10 card purchase as a minimum for elite members.
then only scalpers can get in and you would be whining about how elite members are all scalpers.
yes there are a lot of spammers who can get into elite. but there are also a lot of gamers who can get in or otherwise wouldnt have a shot at elite. and scalpers can outbuy you 1000:1 so dont think just because you added a restriction on evga loyalty you would be able to get elite if the restriction you proposed are put in place.
evga has made the best it could of a bad situation. the reality is the evga elite queue is the only realistic way to get a card for those of us ineligible for the newegg shuffle or microcenter overnight camp outs.
i would prefer they just restrict it to 1 card queue per elite account with each account having a unique physical address. if you want a 3090 theres no real point in having you sign up for 50 different queues only to end up buying a 3060 and using the step up program and paying shipping both ways to upgrade it to the card you want. but they wont do that since they would like you to buy a random card instead and maximize the $$$ they pocket by nullifying all your discounts in the step up program.
 

EVGATech_LeeM
Hi everyone,

Although it may seem difficult to purchase graphics cards at this time, we've been doing the best we can to create the ability for EVGA customers, EVGA fans, and people interested in EVGA products to have an opportunity to purchase a card.  It hasn't always been smooth sailing; in fact it's been a pretty rough ride for anyone trying to use EVGA.com during an "on-shelf" day, including us.  Nobody is pretending otherwise.

Remember, it was roughly 9 months ago when everyone was shocked at how quickly graphics card supplies were purchased not just at EVGA, but at all of our largest resellers and retailers.  Cards disappeared so quickly, in fact, that customers demanded action taken against a variety of problems, such as bots, scalpers, and cryptominers - and now against new forum members who are just as desperate to find a card as long-time EVGA members.  Although many factors have played a part in making availability difficult, unprecedented demand is the ultimate culprit here.

I've seen a lot of opinions in this thread purporting to explain EVGA's feelings towards members, towards customers, and the industry as a whole.  Yes, we're a business, but end-user customers have always been an integral part of the foundation of EVGA and that has not and will never change.  While it's true that we could probably sell any card in this environment without much effort (and at any price), we have not taken the easy road or the most profitable.  Instead:

• When it became clear at the EVGA GeForce RTX 3090/3080 launches how difficult selling 30 Series cards would be on our website, we created a notification queue instead of giving our entire stock of graphics cards to our authorized resellers, retailers, and distributors. Moreover, we've kept several products as EVGA.com exclusives, which can only be purchased here.
• We were the last AIB to raise prices on our store as the industry faced a global pandemic and chip shortages, even going so far as to honor lower pricing for several months for people in the notify queue and Step-Up queue.
• We've expanded our EVGA Elite program not just with VGA products but also a wide variety of other products, including a 24hr window to enter the notify queue.  Most of you don't yet realize how much of a difference this will make to your queue times.
• Far too many small changes to list geared towards reducing fraud, blocking multiple purchases by the same person, and other practices that help to move the various queues forward.  

Those of you who have been here a long time know that we usually disclose as little information as necessary regarding internal operations.  Contrary to what was mentioned earlier:

GTXMan
EVGA like is fully aware their sites can't handle the capacity when it's for products this high in demand but if you think it's reasonable for them to spend a bunch of money to revamp their infrastructure to handle events which are relatively rare, you're being unreasonable. Nobody is going to do that.

Actually, this is exactly what we did, and continue to do so.  I realize that many of you might think that's crazy given how difficult each launch has been, but demand and web hits continue to increase each time products are set to notify or go in-stock.  We're not done improving our site yet and will continue to make improvements to our infrastructure until the experience is how we would expect to be treated as customers.  

Lastly, to those of you who feel that we have fallen short of your expectations, we do apologize and we are working to make each launch better.  We've seen a lot of feedback, seen the errors you all run into, and none of this is being ignored.  Be patient with us while we do so, even as we continue to improve the experience for everyone.
 
Sincerely,
EVGA

Just wanted to say thank you for the thoughtful response. I've been pretty frustrated, being unable to even load the site at all for up to an hour and never just getting into the queue when the site starts loading, and that made me feel a lot better about EVGA.

TheGuz4L
Just wait til the 4080 series next year when 100,000 more people are Elite members.  I think we need an EliteElite queue next
 
Also not letting us old Elite members 'spin the wheel' is kind of messed up. There are people in discord, gaming the 100 post system to get multiple spins.   They should just remove the 100 post requirement and twitch 5000 channel point requirement.  Too easy IMO.

I agree ive tried mutiple times even tweeting at jacob but get ignored or in supports case told sorry there is no way for exisiting members. so meanwhile some person can spam 100 post to a big discount and im stuck with sorry you joined early on GGs

Wow we need a hundred post on forums. I am new to the forums as never needed them but have bought EVGA for alot of years now.

EVGATech_LeeM
Hi everyone,

Although it may seem difficult to purchase graphics cards at this time, we've been doing the best we can to create the ability for EVGA customers, EVGA fans, and people interested in EVGA products to have an opportunity to purchase a card.  It hasn't always been smooth sailing; in fact it's been a pretty rough ride for anyone trying to use EVGA.com during an "on-shelf" day, including us.  Nobody is pretending otherwise.


.........

Yo appreciate the reply, but will there be any action taken to address spam posters getting Elite membership? Its one thing they are on the forum helping people, but its another to get Elite membership spamming 100+ posts. Looks like there wont be any action taken? 
 
I mean when someone who has been buying EVGA products for 5,10+ years (lets say a GPU every 2 years, plus other components) gets the same treatment as spam posters... Another issue is the server during launch event, separate from Elite membership being devalued. 

I have seen a couple of blatant spammers get the ban icon. So they do take action sometimes.

Heck I didn't get this pissed when I bought a 2070 Super to get in the queue (they didn't have the notify queue system at the time) and, since I'm disabled and on a fixed income, got screwed with the price increase and ate $500. Then again, maybe it's because I'm used to having things be worst case scenario bad.  But with shortages and tariffs I can't entirely blame EVGA. I should have waited. I'll probably wind up getting one of the cheaper EVGA 3080s after I get my rent rebate.. Or after being in the queue for several months after I get my rent rebate. LOL
 
Hopefully, no matter what, I'll have an 3080 by the end of the year. The only thing that makes me cringe is how I could have gotten a 3080 Ti with all the money I'll be spending in the end. But crap happens, and this, by far, is nowhere near the worst thing that's ever happened to me. Just calm down, go with the flow.  Let it go, there are a lot of people waiting with you during this shortage. Just gnash your teeth with the rest of us and go on with things. Hopefully by this time next year, there will be plenty of video cards to go around!

I don't understand how someone could have joined the que in September and not got a card still unless they missed the email for some reason.
I myself have purchased a 3070, passed on a 3090 ultra and purchased a 3090 Kingpin. The que system does work and there are people who have set up lists to give people a idea of when they will get their cards. 
 
I have been a EVGA customer since I bought a 260 back over 15 years ago... They are trying pretty hard to service customers when they really don't have to, other companies are just saying tough luck try again....

EVGATech_LeeM
Hi everyone,

Although it may seem difficult to purchase graphics cards at this time, we've been doing the best we can to create the ability for EVGA customers, EVGA fans, and people interested in EVGA products to have an opportunity to purchase a card.  It hasn't always been smooth sailing; in fact it's been a pretty rough ride for anyone trying to use EVGA.com during an "on-shelf" day, including us.  Nobody is pretending otherwise.

Remember, it was roughly 9 months ago when everyone was shocked at how quickly graphics card supplies were purchased not just at EVGA, but at all of our largest resellers and retailers.  Cards disappeared so quickly, in fact, that customers demanded action taken against a variety of problems, such as bots, scalpers, and cryptominers - and now against new forum members who are just as desperate to find a card as long-time EVGA members.  Although many factors have played a part in making availability difficult, unprecedented demand is the ultimate culprit here.

I've seen a lot of opinions in this thread purporting to explain EVGA's feelings towards members, towards customers, and the industry as a whole.  Yes, we're a business, but end-user customers have always been an integral part of the foundation of EVGA and that has not and will never change.  While it's true that we could probably sell any card in this environment without much effort (and at any price), we have not taken the easy road or the most profitable.  Instead:

• When it became clear at the EVGA GeForce RTX 3090/3080 launches how difficult selling 30 Series cards would be on our website, we created a notification queue instead of giving our entire stock of graphics cards to our authorized resellers, retailers, and distributors. Moreover, we've kept several products as EVGA.com exclusives, which can only be purchased here.
• We were the last AIB to raise prices on our store as the industry faced a global pandemic and chip shortages, even going so far as to honor lower pricing for several months for people in the notify queue and Step-Up queue.
• We've expanded our EVGA Elite program not just with VGA products but also a wide variety of other products, including a 24hr window to enter the notify queue.  Most of you don't yet realize how much of a difference this will make to your queue times.
• Far too many small changes to list geared towards reducing fraud, blocking multiple purchases by the same person, and other practices that help to move the various queues forward.  

Those of you who have been here a long time know that we usually disclose as little information as necessary regarding internal operations.  Contrary to what was mentioned earlier:

GTXMan
EVGA like is fully aware their sites can't handle the capacity when it's for products this high in demand but if you think it's reasonable for them to spend a bunch of money to revamp their infrastructure to handle events which are relatively rare, you're being unreasonable. Nobody is going to do that.

Actually, this is exactly what we did, and continue to do so.  I realize that many of you might think that's crazy given how difficult each launch has been, but demand and web hits continue to increase each time products are set to notify or go in-stock.  We're not done improving our site yet and will continue to make improvements to our infrastructure until the experience is how we would expect to be treated as customers.  

Lastly, to those of you who feel that we have fallen short of your expectations, we do apologize and we are working to make each launch better.  We've seen a lot of feedback, seen the errors you all run into, and none of this is being ignored.  Be patient with us while we do so, even as we continue to improve the experience for everyone.
 
Sincerely,
EVGA

I literally could not laugh any harder at this utter PR BS.  "We upgraded our site" L.O.L. IT TOOK PEOPLE 2.5 HOURS TO GET ACCESS TO AUTO NOTIFY TODAY. If you DID upgrade - YOU FAILED. "Unprecedented demand"....that was an argument when 30xx launched in SEPTEMBER. IT IS MID-JUNE AND YOU HAVE FAILED MISERABLE. If you can't launch at a reasonable amount and you can't produce at a reasonable amount and you can't have your web servers maintain traffic, YOU NEED TO SHUT DOWN UNTIL YOU CAN BE REASONABLY EFFECTIVE. But, alas, this won't happen. EVGA doesn't give a **** about me and doesn't give a **** about anyone who is reading this. They care about the $$$$$$$$$$$$ and that's all. As long as they can milk us for their money, they'll continue to hose us all.  But I will walk away. Already initiated returns on PSU, MB, and all peripherals I had recently ordered.

cjfrankum

EVGATech_LeeM
Hi everyone,

Although it may seem difficult to purchase graphics cards at this time, we've been doing the best we can to create the ability for EVGA customers, EVGA fans, and people interested in EVGA products to have an opportunity to purchase a card.  It hasn't always been smooth sailing; in fact it's been a pretty rough ride for anyone trying to use EVGA.com during an "on-shelf" day, including us.  Nobody is pretending otherwise.

Remember, it was roughly 9 months ago when everyone was shocked at how quickly graphics card supplies were purchased not just at EVGA, but at all of our largest resellers and retailers.  Cards disappeared so quickly, in fact, that customers demanded action taken against a variety of problems, such as bots, scalpers, and cryptominers - and now against new forum members who are just as desperate to find a card as long-time EVGA members.  Although many factors have played a part in making availability difficult, unprecedented demand is the ultimate culprit here.

I've seen a lot of opinions in this thread purporting to explain EVGA's feelings towards members, towards customers, and the industry as a whole.  Yes, we're a business, but end-user customers have always been an integral part of the foundation of EVGA and that has not and will never change.  While it's true that we could probably sell any card in this environment without much effort (and at any price), we have not taken the easy road or the most profitable.  Instead:

• When it became clear at the EVGA GeForce RTX 3090/3080 launches how difficult selling 30 Series cards would be on our website, we created a notification queue instead of giving our entire stock of graphics cards to our authorized resellers, retailers, and distributors. Moreover, we've kept several products as EVGA.com exclusives, which can only be purchased here.
• We were the last AIB to raise prices on our store as the industry faced a global pandemic and chip shortages, even going so far as to honor lower pricing for several months for people in the notify queue and Step-Up queue.
• We've expanded our EVGA Elite program not just with VGA products but also a wide variety of other products, including a 24hr window to enter the notify queue.  Most of you don't yet realize how much of a difference this will make to your queue times.
• Far too many small changes to list geared towards reducing fraud, blocking multiple purchases by the same person, and other practices that help to move the various queues forward.  

Those of you who have been here a long time know that we usually disclose as little information as necessary regarding internal operations.  Contrary to what was mentioned earlier:

GTXMan
EVGA like is fully aware their sites can't handle the capacity when it's for products this high in demand but if you think it's reasonable for them to spend a bunch of money to revamp their infrastructure to handle events which are relatively rare, you're being unreasonable. Nobody is going to do that.

Actually, this is exactly what we did, and continue to do so.  I realize that many of you might think that's crazy given how difficult each launch has been, but demand and web hits continue to increase each time products are set to notify or go in-stock.  We're not done improving our site yet and will continue to make improvements to our infrastructure until the experience is how we would expect to be treated as customers.  

Lastly, to those of you who feel that we have fallen short of your expectations, we do apologize and we are working to make each launch better.  We've seen a lot of feedback, seen the errors you all run into, and none of this is being ignored.  Be patient with us while we do so, even as we continue to improve the experience for everyone.
 
Sincerely,
EVGA

I literally could not laugh any harder at this utter PR BS.  "We upgraded our site" L.O.L. IT TOOK PEOPLE 2.5 HOURS TO GET ACCESS TO AUTO NOTIFY TODAY. If you DID upgrade - YOU FAILED. "Unprecedented demand"....that was an argument when 30xx launched in SEPTEMBER. IT IS MID-JUNE AND YOU HAVE FAILED MISERABLE. If you can't launch at a reasonable amount and you can't produce at a reasonable amount and you can't have your web servers maintain traffic, YOU NEED TO SHUT DOWN UNTIL YOU CAN BE REASONABLY EFFECTIVE. But, alas, this won't happen. EVGA doesn't give a **** about me and doesn't give a **** about anyone who is reading this. They care about the $$$$$$$$$$$$ and that's all. As long as they can milk us for their money, they'll continue to hose us all.  But I will walk away. Already initiated returns on PSU, MB, and all peripherals I had recently ordered.

Good Luck and Goodbye.