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Supernova 850 G2 Issues?

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techsoldier
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2017/03/11 14:26:49 (permalink)
Been having an issue with random computer freezing. This tends to happen randomly, whether I'm gaming or the computer is sitting at idle. I created a thread here to give you guys a little more background: 
http://forums.evga.com/Help-Wanted-Cannot-Isolate-Computer-Freezing-m2620694.aspx
 
I'm starting to suspect the PSU but wondering what you guys think. Below is a video showing the voltage changes, the high being 12.125 to the lowest 11.978 on occasion.


#1

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    MDeckerM
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    Re: Supernova 850 G2 Issues? 2017/03/11 16:17:24 (permalink)
    Hello,
     
    sadly it looks like your 850 G2 is having trouble with stability.
     
    At this time I have started an RMA ticket on your power supply.
     
    To submit your RMA please use the EVGA RMA link listed below

    http://www.evga.com/support/rma.asp

    Once the RMA is approved you will receive an RMA approval email with all relative information for completing the process.
     
    #2
    techsoldier
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    Re: Supernova 850 G2 Issues? 2017/03/11 17:29:15 (permalink)
    Thank you MDecker! Your guys' prompt customer service is much appreciated.
     
    On another note, my P67 FTW MB is running A118 bios version, would you recommend I update to the latest?
    post edited by techsoldier - 2017/03/11 17:33:04

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    JosephL
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    Re: Supernova 850 G2 Issues? 2017/03/11 17:38:29 (permalink)
    techsoldier
    Thank you MDecker! Your guys' prompt customer service is much appreciated.
     
    On another note, my P67 FTW MB is running A118 bios version, would you recommend I update to the latest?


    You are running the oldest BIOS version for the motherboard. It has been updated 5 times since. I do highly recommend updating the BIOS HERE but still move forward with the RMA for the PSU.

    If you have a moment, please rate my service. We appreciate the feedback!
    #4
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