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SuperNova G2 650W Clicking in games

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Assassinguy2623
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2018/01/12 14:26:30 (permalink)
Hi, my EVGA Supernova power supply has been making faint clicking noises for as long as I can remember. I don't believe there were present when I first got my PC but they have been present for a very long time. I ran a stress test on the CPU & GPU to 100% I did not get any clicking at all so this issue is only happening in games which is weird. I built my PC in August 2017 and here is a recording of what I'm talking about: 
 
Thanks in advance
post edited by Assassinguy2623 - 2018/01/12 14:33:11
#1

17 Replies Related Threads

    EVGATech_JoseC
    EVGA Tech Support
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    Re: SuperNova G2 650W Clicking in games 2018/01/12 21:23:37 (permalink)
    If your power supply is making any sort of sounds and nothing is obstructing the fan located inside the unit. A RMA is always recommended and it looks like you were already assisted with a RMA. Please let our customer support team know if you have any other questions.
     
    -Jose C.
    #2
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 02:13:18 (permalink)
    EVGATech_JoseC
    If your power supply is making any sort of sounds and nothing is obstructing the fan located inside the unit. A RMA is always recommended and it looks like you were already assisted with a RMA. Please let our customer support team know if you have any other questions.
     
    -Jose C.


    Is it possible to do an advanced RMA?
    #3
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 08:30:10 (permalink)
    Assassinguy2623
    EVGATech_JoseC
    If your power supply is making any sort of sounds and nothing is obstructing the fan located inside the unit. A RMA is always recommended and it looks like you were already assisted with a RMA. Please let our customer support team know if you have any other questions.
     
    -Jose C.


    Is it possible to do an advanced RMA?


    Yes, if you purchased an ear plan within the first 30 days of buying your psu. If not you could also do a standard cross-ship.


    #4
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 08:56:16 (permalink)
    Sajin
    Assassinguy2623
    EVGATech_JoseC
    If your power supply is making any sort of sounds and nothing is obstructing the fan located inside the unit. A RMA is always recommended and it looks like you were already assisted with a RMA. Please let our customer support team know if you have any other questions.
     
    -Jose C.


    Is it possible to do an advanced RMA?


    Yes, if you purchased an ear plan within the first 30 days of buying your psu. If not you could also do a standard cross-ship.


    How long does a standard cross ship take I live in the UK
    #5
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 09:44:57 (permalink)
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines.
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    #6
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 09:46:54 (permalink)
    Sajin
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our .
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    And this is a normal RMA, right?
    #7
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 09:48:20 (permalink)
    Sajin
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our .
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    Oh, and also how long does it take for a RMA request to be approved? it's been 1 day. it says I needed to upload an invoice but I have already uploaded the product with the number from amazon. is that ok?
    #8
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 09:48:23 (permalink)
    Assassinguy2623
    Sajin
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our .
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    And this is a normal RMA, right?


    No. It's standard cross ship rma.


    #9
    Sajin
    EVGA Forum Moderator
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 09:50:50 (permalink)
    Assassinguy2623
    Sajin
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our .
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    Oh, and also how long does it take for a RMA request to be approved? it's been 1 day. it says I needed to upload an invoice but I have already uploaded the product with the number from amazon. is that ok?


    Should only take about a day. You need to upload a invoice if you haven't already.


    #10
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:04:07 (permalink)
    Sajin
    Assassinguy2623
    Sajin
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our .
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    And this is a normal RMA, right?


    No. It's standard cross ship rma.


    Oh so it's advanced RMA?
    #11
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:05:07 (permalink)
    Sajin
    Assassinguy2623
    Sajin
    This is how it works in the usa...
     
    Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our .
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
     
    Not sure how long it will take in the uk.


    Oh, and also how long does it take for a RMA request to be approved? it's been 1 day. it says I needed to upload an invoice but I have already uploaded the product with the number from amazon. is that ok?


    Should only take about a day. You need to upload a invoice if you haven't already.


    Where do I get the invoice I bought it on Amazon
    #12
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:05:19 (permalink)
    No. You can read about the different types of rma's here... https://www.evga.com/howtorma/


    #13
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:06:42 (permalink)
    Assassinguy2623
     
    Where do I get the invoice I bought it on Amazon

    Should be able to get it directly from your account on amazon, or they should have sent the invoice to your e-mail.


    #14
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:09:26 (permalink)
    Sajin
    Assassinguy2623
     
    Where do I get the invoice I bought it on Amazon

    Should be able to get it directly from your account on amazon, or they should have sent the invoice to your e-mail.


    Okay thanks but there were only 2 RMA options on amazon. Advanced and Standard
    #15
    Assassinguy2623
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:11:23 (permalink)
    Sajin
    Assassinguy2623
     
    Where do I get the invoice I bought it on Amazon

    Should be able to get it directly from your account on amazon, or they should have sent the invoice to your e-mail.


    Oh and so you mean the order confirmation they send you?
    #16
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:13:34 (permalink)
    The rma options we have been discussing are for when you choose to rma with evga. I wasn't talking about amazon.
    post edited by Sajin - 2018/01/13 10:18:10


    #17
    Sajin
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    Re: SuperNova G2 650W Clicking in games 2018/01/13 10:22:56 (permalink)
    Assassinguy2623
    Sajin
    Assassinguy2623
     
    Where do I get the invoice I bought it on Amazon

    Should be able to get it directly from your account on amazon, or they should have sent the invoice to your e-mail.


    Oh and so you mean the order confirmation they send you?


    Yes, you can get your invoice on that page.


    #18
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