giuseppe_esq
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I pre-ordered the Elite GTX1080ti within 10 minutes of it being available for pre-order! My profile said dispatch on May 22nd and my order status has not changed. No payment taken, no updates, nothing. I see people on Twitter posting pics of their received Elite cards. This experience has left a bad taste in my mouth. Hardly an 'elite' experience.
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bcavnaugh
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/23 21:28:19
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"bad taste in my mouth" spit it out and drink some water.
The world is not coming to an end this month or next.
EVGA is shipping out you only need to relax and have a great day or night.
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/23 21:47:22
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EVGA customer service in the UK is going downhill. Guess they are a US company with a focus on US customers.
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the_Scarlet_one
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 04:46:18
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Evga acknowledged that the card should be shipping May 29th for UK. I think there is an error they are trying to correct.
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 05:30:04
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Thanks! Please can you advise what the error is? I appreciate that the UK dispatch of these cards may be later than those in the US. My issue is the fact that this was not reflected on the pre-order page of my profile, where the dispatch date was showing as 22nd May. Maybe your system uses the same dispatch date for EU and US customers, even though the EU (UK) date is incorrect.
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MitchWh
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 06:02:55
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Same here....Ordered my card in the EU shop and my order status is still "waiting to process" and the customer guy told me, that they try to ship at the end of the week. Not the way I like it, when i give a company 900€ before the cards are available and they don't communicate with us.
post edited by MitchWh - 2017/05/24 06:06:36
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rjohnson11
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 06:11:21
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MitchWh
Same here....Ordered my card in the EU shop and my order status is still "waiting to process" and the customer guy told me, that they try to ship at the end of the week. Not the way I like it, when i give a company 900€ before the cards are available and they don't communicate with us.
I have forwarded your query to EVGA
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rjohnson11
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 06:34:45
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Just for everyone's info tomorrow is a national holiday for at least two countries, Germany and The Netherlands so nothing will be happening on that day.
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rjohnson11
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 06:57:41
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OK for the Elite cards it is looking more like next week (for the EU) so please wait until that time.
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:09:10
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I agree. I doubt i will ever pre-order from EVGA again in the future. Until this point i have never had an issue with EVGA customer service. Maybe they can give us a freebie as a little good will gesture ;-)
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the_Scarlet_one
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:14:15
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giuseppe_esq
I agree. I doubt i will ever pre-order from EVGA again in the future. Until this point i have never had an issue with EVGA customer service. Maybe they can give us a freebie as a little good will gesture ;-)
If you look at how many people ask for a freebie because of an estimate, you'll see that it doesnt happen often.
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rjohnson11
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:27:31
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giuseppe_esq
I agree. I doubt i will ever pre-order from EVGA again in the future. Until this point i have never had an issue with EVGA customer service. Maybe they can give us a freebie as a little good will gesture ;-)
Sorry that you feel that way but remember that many times delays are not caused by EVGA directly but many times by customs inspections and shipping delays when trying to get the items into Europe.
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Dwarfy
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:27:41
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I ordered mine only last week (after a few days of broken store lol) But after some excellent customer service about said broken store, I ordered and waited patiently for the estimated day to arrive. It did and my status never changed :(
so instead of whining I came to the forums and read.
I saw that someone had contacted customer service and that they had advised the estimated dispatch is next Monday (29th).
Content with this info I feverishly refresh my page waiting for the dispatch, but am in no way expecting it earlier than the 29th.
Granted my page shows date of the 22nd but also says the key word "Estimated" and then not on the desktop page but only the mobile page.
I think I can wait a little bit longer......
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redleader00
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:39:13
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Scarlet-Tech
giuseppe_esq
I agree. I doubt i will ever pre-order from EVGA again in the future. Until this point i have never had an issue with EVGA customer service. Maybe they can give us a freebie as a little good will gesture ;-)
If you look at how many people ask for a freebie because of an estimate, you'll see that it doesnt happen often.
For some reason people think that "estimate" = "guaranteed".
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oblivionjosh
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:40:32
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£800 already taken out of my account and zero communication as to why it still has not been sent.
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rjohnson11
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/24 10:47:03
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oblivionjosh
£800 already taken out of my account and zero communication as to why it still has not been sent.
I understand your frustration completely but just wait a bit longer. I'm trying my best to post any info I can find/obtain into this thread for all to see.
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EddieH
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/25 11:35:45
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Hello, I do apologize for any frustrations and I can assure you that our EVGA EU Team is working on having the EU FTW3 Elite orders shipped next week. We do appreciate your patience and understanding while they work to have them shipped out to you. Any further questions or concerns, please feel free to contact support@evga.com _Eddie
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/29 17:13:51
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The 29th May came and went. Still no update on the dispatch of the FTW3. Terrible communication by EVGA providing any form of update. Pre-order an EVGA card and you have no idea when it will arrive.
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EVGATech_MarkusK
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 01:55:20
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Hi giuseppe_esq, could you please fulfill the Pre-Order by placing the payment through PayPal - if this is done we can handle the shipment, Markus
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 03:26:20
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I cannot do this on my EVGA account as my pre order is not in the status of Paypal Pending?
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 03:34:23
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Just tried to telephone EVGA Europe using the UK telephone number, and guess what, i got the automated telephone number saying EVGA Europe are closed as they are on holiday! This is getting me rather angry now to be honest! Time to contact one of the EVGA Directors! What a complete and utter farce
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EVGATech_MarkusK
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 04:56:11
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Hi, checked your profile - you only need to logon to your account on the first overview page you will get the notification - you only need to click the "checkout with PayPal", https://eu.evga.com/community/myProfile.asp Markus
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 05:01:52
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Thanks. I have paid for this now.
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CriticaI
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 08:00:48
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My order is being shown as shipped since monday morning but I still haven't received the tracking number. Any help with that?
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dasHHa
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 08:08:35
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CriticaI
My order is being shown as shipped since monday morning but I still haven't received the tracking number. Any help with that?
Exactly same as my case. Any respond from EVGA staff?
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giuseppe_esq
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 08:25:26
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My elite card has been marked as shipped today, though i havd not received a tracking number either?
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redleader00
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 08:42:26
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You will get the number when the transport company scans the package at their hub.
My experience is that it takes a few hours.
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DBernardo83
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 09:48:44
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At least it seems they are shipping them...
Im still waiting for my order to change to shipped. Money has left my account on May 11th....Lets see when the GPU leave theyr storehouse!!!
Just a little annoyed because my older GPU had some problems and had to send it to RMA in retail store where i usually buy my components.
First time buying directly from EVGA store.....Oh well!!!! No PC for me until they remember to ship the damn thing!!!
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MitchWh
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 14:00:10
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My card has shipped today from Amsterdam to Germany (i thought the storehouse is in Germany but anyway...).
The crazy DPD driver managed it to do the 700km trip in 5h ;D. Now its about 20km away...hopefully get it tomorrow.
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dasHHa
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Re: Still No Dispatch of my Elite GTX1080ti FTW3
2017/05/30 14:06:37
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MitchWh
My card has shipped today from Amsterdam to Germany (i thought the storehouse is in Germany but anyway...).
The crazy DPD driver managed it to do the 700km trip in 5h ;D. Now its about 20km away...hopefully get it tomorrow.
How strange?! I have found by myself tracking code located on Taiwanese EVGA page!   tw.evga.com/support/myOrders.asp?type=complete
post edited by dasHHa - 2017/05/30 14:20:01
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