EVGA

Step-up payment methods?

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thomevga
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2021/05/17 21:29:21 (permalink)
I received my step 2 email today and its been approved and ready for payment. Im using a debit card issued by my bank to purchase my step up card but I keep getting an code "481 credit card authorization failed."

Are debit cards not accepted?

Edit: issue resolved. Called support and verified card info with accounting.
post edited by thomevga - 2021/05/18 12:32:33
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    hpak53
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    Re: Step-up payment methods? 2021/05/17 21:54:48 (permalink)
    If it's a Visa or MC debit card, it should work just like a regular CC. Could be that there is a transaction limit on your card that you need to pre-authorize through your bank.
    #2
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Step-up payment methods? 2021/05/18 06:26:57 (permalink)
    481 could be multiple things - incorrect information, using a VPN, being blocked by the credit card issuer. Give us a call today and we can get this resolved. 
    #3
    whji1991
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    Re: Step-up payment methods? 2021/05/18 07:11:26 (permalink)
    I ended up having to do a direct transfer via PayPal. You need to setup a PayPal link to your bank account to make direct payments from your account to EVGA.

    Had a similar issue. If you contact them and tell them about the issue you're having they will take note of it so it doesn't affect your 14-day window to make a payment.

    So far my experience with EVGA and the step up has been positive, even when things seemed to be getting difficult they were helpful.

    My card was received by them today so fingers crossed it continues to be positive!

    Good luck with yours as well! Go check out DataNodes thread if you're UK based.
    #4
    thomevga
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    Re: Step-up payment methods? 2021/05/18 12:30:34 (permalink)
    I called EVGA support phone number today and they were able to verify my info and payment went through smoothly. Customer service was very helpful!!!
    #5
    msromike
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    Re: Step-up payment methods? 2021/05/18 14:52:56 (permalink)
       When I first signed on for the StepUp program I read so many negative comments it seemed as though EVGA was failing to do its best. After being in the program for as long as I have (10/2/2020 Step 1) I have found that EVGA is very dedicated to ensuring its customer experience. Maybe it's because I'm almost 50 and have gained patience but I highly doubt it lol. Thanks, EVGA! You have dealt with a slew of negativity in stride and you keep managing to come through for us customers. I used to be a Sapphire guy but these days it's EVGA all the way! Best Regards 

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    desmodue999
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    Re: Step-up payment methods? 2021/06/03 15:37:53 (permalink)
    good to hear that
    #7
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