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Step up stuck at verifying payment

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s.reeves967
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2019/08/27 07:26:32 (permalink)
Hi, is it normal to be stuck at the verifying payment stage of the step up program for 7 days. I made payment on the 20th it's all cleared from my account but my status is still shown as verifying payment.
#1

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    EVGATech_AdamB
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    Re: Step up stuck at verifying payment 2019/08/27 09:49:09 (permalink)
    Hi s.reeves967! The EU processing times are a little different than the US times. I will send your information to our EU team to have them look into your Step-Up.

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    #2
    s.reeves967
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    Re: Step up stuck at verifying payment 2019/08/27 10:49:45 (permalink)
    That's brilliant thank you
    #3
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: Step up stuck at verifying payment 2019/08/28 01:20:33 (permalink)
    Hi,
     
    the last step has been approved - you should have received an automated email within further instruction, on how to send the product back to EVGA - for any further questions, please contact us back to supporteu@evga.com
     
    Have a good day,
     
    Markus
     
    #4
    s.reeves967
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    Re: Step up stuck at verifying payment 2019/08/28 03:19:42 (permalink)
    Thankyou very much all recieved will get ot posted today. Thankyou again for all your help
    #5
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